Desktop Support jobs in York

Overview

Due to the recent growth and expansion, we are seeking a dedicated IT Support Engineer to join our dynamic team. The successful candidate will provide comprehensive technical support across various platforms, ensuring seamless operation of our IT infrastructure. This role offers an excellent opportunity to work with a diverse range of technologies, including computer networking, operating systems, and hardware, in a fast-paced environment. The ideal applicant will possess strong problem-solving skills, excellent communication abilities, and a customer-focused approach to service delivery.

Duties

• Provide first and second-line support for desktop and laptop hardware and software issues across Windows, macOS, and Linux operating systems.
• Support Transport Management Systems (TMS), fleet Management software, GPS tacking systems and logistics applications.
• Troubleshoot and resolve software problems related to Microsoft Office, specialised enterprise applications, and network connectivity.
• Manage user accounts and permissions within Active Directory and utilise tools such as SCCM, ServiceNow, Jira, BMC Remedy for incident tracking and asset management.
• Configure and maintain network components including LAN, VPNs, DNS, TCP/IP settings, firewalls, and switches to ensure secure connectivity.
• Assist with server administration tasks involving Microsoft Windows Server environments and Linux servers.
• Support network infrastructure including TCP/IP protocols, DNS resolution, LAN configuration, and firewall management.
• Conduct hardware diagnostics and repairs on computers and peripherals; assist with software deployment using SCCM or equivalent tools.
• Maintain documentation of support procedures and network configurations; contribute to knowledge base articles for team reference.
• Deliver exceptional customer service by effectively communicating technical solutions to non-technical users.

Experience

• Proven experience in a technical support or help desk role within an enterprise environment.
• Strong understanding of computer networking concepts such as TCP/IP, DNS, LAN/WAN architecture.
• Hands-on experience supporting Microsoft Windows Server environments and Active Directory management.
• Proficiency in troubleshooting desktop support issues across Windows (including Windows 10/11) and macOS platforms; familiarity with Linux is advantageous.
• Knowledge of software deployment tools like SCCM; experience with ServiceNow or Jira for incident management is desirable.
• Familiarity with security components such as VPNs and firewalls; understanding of TCP protocols essential.
• Experience supporting hardware components including computer hardware peripherals; ability to diagnose hardware faults efficiently.
• Excellent communication skills with the ability to explain technical concepts clearly to users at all levels of technical proficiency. This role provides an engaging environment for IT professionals eager to develop their skills further while supporting a robust technological infrastructure in a professional setting.

As this is a new role the hours of work are negotiable.

Campeys of Selby Ltd are an equal opportunities employer and so welcome applications from all suitably qualified candidates. We believe that equal opportunities start from the outset of our relationship. Therefore, we are committed to ensuring that any reasonable adjustments required for any part of the recruitment process are provided so that successful candidates will be determined through merit and objective assessment. Should you wish to know more about our equality and diversity policy, please contact us.

Pay: £35,000.00-£40,000.00 per year

Benefits:

• Company pension
• Free parking
• On-site parking

Work Location: In person