Digital Director jobs in London

The Role

The Program Delivery Director holds a pivotal leadership role within the Uniphar EAP business, overseeing its externally facing operations. This position involves managing both the Program Coordinator teams, responsible for HCP-facing customer service, and the International Partners team.

The director ensures that all Early Access Programs (EAPs) are executed seamlessly and align with their specific designs. With a commitment to operational excellence, this role guarantees the efficient and effective delivery of life-saving products to patients worldwide.

Strategy & Development for Early Access Programs (EAP)

• Collaborate as a core member of the EAP management team, driving service model advancements, automation projects, and continuous operational improvements.
• Spearhead the growth of global EAP capabilities by identifying best practices, enhancing process efficiency, and forging strategic partnerships. Evaluate resource requirements in line with enrolment growth and order volume trends.
• Responsibility for delivery of activities aligned to strategic imperatives as per the strategic plan
• Partner with business development, regulatory affairs, and supply chain teams to align operational capacities with program needs, both new and ongoing.
• Provide expert analysis of emerging trends, access hurdles, and competitive dynamics to inform business development strategies.

Operational Leadership in EAP Delivery

• Oversee the EAP Program Coordinator Teams, ensuring streamlined program execution, effective resource management, and adherence to timelines. Define team training, performance tracking, and professional development.
• Directly manage EAP Program Coordinator team leaders (currently two, with potential growth).
• Foster a customer-centric approach, equipping coordinators with training to ensure proactive, supportive interactions with healthcare professionals (HCPs), regulatory authorities, and internal teams.
• Maintain oversight across the service lifecycle to meet agreed Service Level Agreements (SLAs). Address escalations, monitor key performance indicators (KPIs), and implement corrective measures as needed.
• Lead IT system integration for EAP operations, including order processing, reporting, and automation. Collaborate closely with IT, supply chain, and finance teams to ensure seamless data exchange across platforms like ERP and Uniphi.

Management of the Wholesale Distribution Network

• Optimize and manage the wholesaler network to enable efficient program delivery while adhering to country-specific regulations. Build strategic partnerships to enhance coverage and service quality.
• Monitor partner costs, pricing models, and contract terms to maintain operational efficiency and ensure budgetary alignment for clients.
• Establish performance metrics with regular reporting on wholesaler service levels, on-time delivery, and issue resolution.
• Ensure wholesale distribution agreements comply with all regulatory standards and internal policies. Collaborate with legal and compliance teams to evaluate subcontracting needs.

Candidate requirements:

• More than 10 years’ experience within the field of Pharma, Biotech or CRO
• More than 5 years’ experience in an external or client facing project management role
• Will have a good working knowledge of global pharmaceutical and supply chain regulations including but not limited to cGDP, cGMP
• Experienced line manager capable of leading and developing teams across geographies
• Experienced in system integration and data management to allow business reporting and oversight
• Experienced in client or external interactions and confident in leading conversations at all levels
• Excellent organizational skills required with the ability to handle multiple priorities and meet deadlines.
• Educated to degree level, or equivalent in life sciences discipline

Desirable:

• Prior experience of working on global Expanded Access Programs (e.g., Early Access, Compassionate Use, Named Patient Supply)
• Experience of regulations governing clinical trials and patient data collection

Uniphar Background

Uniphar Group is a rapidly expanding diversified healthcare services business with a global footprint and a proud heritage in Ireland. Since Uniphar became a publicly listed company in 2019, the Group has grown organically and through a series of strategic acquisitions, which continue to strengthen Uniphar’s international reach. With a workforce of more than 3,000 spread across Ireland, United Kingdom, Mainland Europe, MENA and the USA, Uniphar is a trusted global partner to pharma and medtech manufacturers, working to improve patient access to medicines and treatments around the world.

Uniphar provides outsourced and specialised services to its clients, leveraging the strong relationships with 200+ of the world’s best known pharmaco-medical manufacturers across multiple geographies, enabled by our cutting-edge digital technology and our expert teams. Uniphar is organised into three key divisions: Uniphar Supply Chain & Retail, Uniphar Medtech and Uniphar Pharma

Uniphar Pharma

Pharma is a global division operating across US, Europe, APAC and MENA, bringing a range of pharma services to manufacturers across the product life cycle. We leverage this platform to provide unlicensed medicines, or medicines that are otherwise difficult to source. In addition, we commercialise launch and established brands to HCPs on behalf of pharmaceutical clients across the globe. The core to this division is providing equitable access to medicines globally.

Culture at Uniphar

From our leadership team and across all of our divisions, Uniphar lives and breathes four key culture pillars:

1.We have a People First approach, we do the right thing and take a stand for our people.

2.We foster a strong Entrepreneurial Spirit where Adaptability, Commitment & Resilience is embodied in our way of working.

3.We have a Common Purpose that connects our diversified businesses and people.

4. Finally, Trust is at the heart of how we operate.

Check out our EVP to see why you should join us:

https://uniphar.euwest01.umbraco.io/media/44rfphln/uniphar-pharma_evp_2024_pdf_v2.pdf

How we’d like to work together

As we are a global team, there is flexibility to be based in one of Uniphar’s offices or work from home. There may be a need for face to face meetings in other locations, as needed. There may also some flexibility required in order to interact with colleagues or clients in their time zones (i.e. it’s not a ‘9 to 5’ type of job). In return, you will be joining an environment that understands how inter-twined work and life have become - and both the benefits and challenges that brings - and therefore offers a flexible, progressive way of supporting it through our Hybrid Working philosophy.

Please note that Uniphar is an equal-opportunity employer; we do not discriminate and welcome all responses. #unipharjobs

Job Type: Full-time

Pay: £46,078.75-£104,461.52 per year

Additional pay:

• Bonus scheme

Benefits:

• Casual dress
• Company pension
• Free parking
• Health & wellbeing programme
• Life insurance
• On-site parking
• Private medical insurance
• Referral programme
• Work from home

Schedule:

• 8 hour shift
• Monday to Friday

Application question(s):

• Do you have experience managing the end-to-end cycle of customer service?
• Do you have experience in team development and management, including oversight of team performance, matrix KPIs, process development, and optimization?
• Do you have over 5 years of experience in an external or client-facing project management role?
• Are you knowledgeable about global pharmaceutical and supply chain regulations, including but not limited to cGDP and cGMP?
• Do you have experience as a line manager, capable of leading and developing teams across different geographies?

Work Location: Hybrid remote in Hayes UB3 1DQ