Digital Marketing Apprenticeship jobs in London SW17

Who we are and what we do:

Rewards Training provides funded apprenticeships training and commercial training to companys and individuals. The company was established over 37 years ago. In that time, we have trained thousands of learners, helping them move their careers forward and achieve their potential. We are a friendly team, we work hard and we go home on time.

About this role:

This role is an onsite, in-person job. It combines content creation and social media implementation, learner engagement and smooth running of the exams sessions. The qualification we are offering for this apprenticeship is a funded* Level 3 Content Creator apprenticeship as content creation is a key element of the role. You will be well placed to know what is happening so you can promote training, share our company news and help to showcase learner success!

*Eligibility includes a minimum of 3 years' residency in the UK or meeting other residency criteria.

Apprenticeship training:

Level 3 Content Creator (visit the Skills England or Rewards Training website for further information)

Practical training period = 15 months plus up to 3 months for End Point Assessment

• You get to work, earn and learn at the same time. When completed, your qualification is yours to build on at Rewards and beyond. Apply today if this sounds like you!

Qualifications required:

You do not need any prior social media qualifications to apply for this role. If you are yet to gain maths and/or English GCSE grade 4/equivalent you can study these alongside the apprenticeship - if you are under 19 years old and not yet achieved either/both, they will be included with your training in line with Apprenticeship Funding rules.

TASKS/RESPONSIBILITIES  

Social Media & Marketing Support

• Support the planning, creation and scheduling of content across the organisation’s social media platforms.
• Assist in the development of social media posts, promotional campaigns and course marketing materials.
• Create engaging content that helps educate, inspire and connect with target audiences.
• Support activities that strengthen brand awareness and enhance the organisation’s online presence.
• Assist with the promotion of courses, services and organisational initiatives through digital marketing channels.
• Monitor social media engagement and enquiries, escalating opportunities and feedback as appropriate.
• Contribute ideas for marketing campaigns and content to support organisational objectives.
• Ensure content is produced in line with organisational branding, tone of voice and communication guidelines.

Exam Administration

• Prepare examination rooms, materials, and paperwork in line with awarding body and organisational requirements.
• Verify learner identity and ensure candidates are seated and registered correctly for examinations.
• Deliver examination instructions clearly and accurately, ensuring candidates understand and follow examination regulations.
• Supervise examination sessions, maintaining security, confidentiality, and academic integrity throughout.
• Monitor candidate behaviour and respond appropriately to queries while adhering to examination rules.
• Record, report, and escalate incidents, irregularities, or suspected malpractice in accordance with procedures.
• Support learners with approved access arrangements and contribute to a positive, professional examination experience.
• Complete attendance registers and associated exam centre administration
• Compile and circulate a monthly report on exam centre delivery.

Administration 

•  Contact learners at the direction of the Client Services Manager
• Complete general admin duties; filing, photocopying etc as required
• Assist with generic duties under the instruction of the Client Services Manager

Community Engagement Administrative Support

• Welcome and support prospective learners through face-to-face interactions, telephone calls and email correspondence.
• Assist learners throughout their journey from initial enquiry and application through to enrolment and onboarding.
• Provide information, advice and guidance, signposting learners to relevant services where appropriate.
• Maintain learner information and records accurately using organisational systems and databases.
• Collect, verify and securely maintain learner documentation, including identification and eligibility evidence.
• Monitor outstanding learner information and undertake follow-up activity through calls, emails and reminder communications.
• Schedule and coordinate learner appointments, meetings and communications using organisational calendar systems.
• Support the Community Engagement Lead and wider team with learner engagement, outreach activities and partnership initiatives.
• Maintain good awareness of Rewards product portfolio and that of relevant external providers for signposting individuals where necessary  
• Manage telephone enquiries and transfer calls to the relevant person/department following protocols for message taking. 

Abilities desired:

•  Good organisational skills and attention to detail
• Confident and polite telephone manner 
• Experience with IT and MS Office 
• Flexible and approachable manner 
• Enthusiasm for good customer service delivery 
• Ability to empathise with and empower learners 
• An interest in helping others to learn & develop 
• Desire to achieve targets in a timely manner
• Willingness to undertake further training & development 
• International Computer Driving Licence (ICDL)

This is an interesting role and blends well in it's elements for social media output. You may also have occasional opportunities to represent the company at local employment fairs and other business networking events. Full training and support will be provided to you throughout your apprenticeship so if you don't feel you can tick all of the boxes, but you are genuinely interested and ready to put your social media muscle to work then please apply with an up to date CV that includes your exam results and any previous experience you have gained - whether in work or outside of work.

Reporting to: Client Services Manager

Salary: £8.00 per hour

Reporting to: Client Services Manager

Days: Wednesday, Thursday & Friday from 9am to 5pm

Lunch: 30 mins unpaid

Annual leave: 24 days per year pro rata for part-time posts

Closing date: applications will be reviewed and shortlisted by Friday 16th October with the aim of conducting in-person interviews on Thursday 22nd October.

Location: Crawley

Pay: From £8.00 per hour

Application question(s):

• What do you want to achieve from your apprenticeship with us?
• If asked to research 'Warehouse' companies within Crawley, how would you conduct that research?

Work Location: In person