Digital jobs in Cardiff

Digital Assessor
Contract term: Permanent 
Hours: 37 hours over 5 days 
Location: Field-based/Homebased 
Salary: £30,174 rising to £33,465 (£29,174 – unqualified Assessor)

Additional qualification uplift (subject to proof of qualification):

• Qualified in a digital subject to Level 4+ or equivalent: +£1,000 per annum
• Qualified in a digital subject to Level 7+ or equivalent: +£2,000 per annum (Salary uplift is dependent on receipt and verification of qualification certificates.)

At ACT, our Behaviour Framework shapes everything we do. We are looking for a Digital Assessor who demonstrates genuine respect for every learner, communicates with openness and integrity, and brings innovation and creativity to their approach to learning and assessment. You will be motivated to inspire and empower learners to take ownership of their development and achieve their goals, while maintaining clarity in your planning, decision-making and communication. If you are proactive, adaptable and committed to delivering high-quality learning experiences, we would love to hear from you.

This is a dynamic, fast-paced role where no two days are the same.

As a Digital Assessor, you will manage your own caseload of learners across South Wales, working directly with them in the workplace and online to help them build skills, grow in confidence and achieve their qualifications. You will play a key role in shaping their journey, from their first contact through to successful completion and progression.

You will be at the centre of the learner experience, planning engaging sessions, setting clear goals, tracking progress and stepping in quickly to keep learners on track. Alongside this, you will build strong relationships with employers, ensuring learning is relevant, meaningful and aligned to real workplace needs.

This role requires someone who thrives in a busy, fast-moving environment, is confident managing multiple priorities and takes pride in delivering a high-quality, well-organised service. You will be comfortable working to clear timelines, managing a full caseload and maintaining high standards of delivery in a fast-moving environment, while still delivering a supportive and personalised experience for every learner.

If you enjoy working with people, staying organised and making a real difference to someone’s career, this is a role where you will see the impact of your work every day.

Alongside core digital skills delivery, you will support learners on higher-level digital programmes, including Digital Content Designer and User Centred Design qualifications. You will help learners apply digital content creation, user-centred design, digital learning technologies, AI implementation, project management, data analysis and emerging technologies to real workplace projects, drawing on your own experience to bring learning to life.

What you’ll do:

· Manage a caseload of learners, ensuring all key milestones are met, including:

· Initial contact with learner and employer within required timescales

· Completion of induction and Individual Learning Plans within 28 days

· Regular progress reviews (monthly)

· Plan and deliver engaging, learner-centred training and assessment using a range of digital methods

· Mark and provide feedback on learner work within agreed turnaround times (within 2 weeks)

· Monitor progress closely, setting clear, realistic targets and taking action where learners fall behind

· Build strong working relationships with employers, ensuring they are actively involved in reviews and learner progress

· Deliver a consistent, high-quality learning experience aligned to awarding body, Welsh Government and ACT requirements

· Maintain accurate and up-to-date records (e.g. OneFile, Vision) to reflect learner progress and compliance

· Identify additional learning needs and put appropriate support in place

· Contribute to curriculum development and continuous improvement of delivery

Please see job description for full details of responsibilities.

ACT is committed to promoting the Welsh language for both staff and learners, and whilst it is not considered essential criteria, the ability to speak Welsh is desirable for this role.

What we need from you:

We are looking for someone who thrives in a busy, target-driven environment and can manage competing priorities effectively.

You will demonstrate:

· Strong organisational skills and the ability to manage multiple learners and deadlines

· Experience delivering training, coaching or assessment in a digital or IT-related area

· Confidence using digital systems and managing learner data accurately

· A proactive approach to tracking progress and resolving issues early

· The ability to communicate clearly and professionally with both learners and employers

· A focus on delivering outcomes and maintaining high standards of quality

· Assessor qualification OR PGCE

Why work for ACT?

At ACT, people are at the heart of everything we do. As Wales’s largest training provider, we’re passionate about making a real difference through high-quality learning — and we’re just as committed to supporting our staff to grow, develop and succeed.

We’re proud to be an Investors in People Platinum organisation, accredited for over 25 years, and recognised in the Best Companies 2025 awards as one of the UK’s top employers — ranked 26th Best Large Company to Work For and 5th in Wales.

Our Values:

At ACT, we pride ourselves on fostering a culture of respect, fairness, and dignity for all. We believe in creating an inclusive environment where every individual feels valued and empowered to thrive.

FREDIE has been central to promoting and recognising exceptional commitment to equality and diversity. FREDIE stands for Fairness, Respect, Equality, Diversity, Inclusion, and Engagement, and these values are at the heart of ACT’s philosophy, shaping our approach to both staff and learners.

Diversity statement

ACT is dedicated to fair and safe recruitment practices, ensuring equality for all applicants and staff. We do not discriminate based on gender, sexual orientation, marital or civil partner status, gender reassignment, race, colour, nationality, ethnic or national origin, religion or belief, disability or age. Our questioning and collating of information are intended to help us maintain equal opportunities best practice and identify barriers to workforce equality and diversity. The information collated from you will not be used in any decision affecting you.

We are happy to consider an reasonable adjustments that candidates may need during the recruitment process, please drop us an email with your requirements.

What next?:

The Advert will close 30th October 2026. We reserve the right to close this vacancy early if we receive sufficient applications for the role.

Applicants will be notified via email of application process (please check junk or spam folders)

An interview process consisting of:

A face to face at our Head Office with a work-based task (for example - a micro teach, full details will be provided before interview)

We’re keen to ensure our hiring process allows you to be at your best, so if you need us to make any adjustments, please just let us know.

If you have any queries about the vacancy, please feel free to contact us on recruitment@acttraining.org.uk.

Safeguarding:

Our organisation is deeply committed to safeguarding the welfare of all learners and staff. We expect all employees to uphold this commitment as part of their role. Please note that the successful candidate will be required to undergo an enhanced DBS check.

If you would like to work for an organisation that demonstrates outstanding commitment to staff engagement, has gained a place on the Times Best 100 Companies to work for in the UK for the last eight consecutive years and that holds Investors in People Platinum accreditation we would love to hear from you!

Pay: £29,174.00-£33,465.00 per year

Benefits:

• Additional leave
• Company events
• Company pension
• Cycle to work scheme
• Free parking
• Health & wellbeing programme
• On-site parking

Work Location: On the road