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Dining Reservation Agent jobs in London

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    • Previous customer service, reservations, or booking experience is desirable but not essential.
    • He/she will report to our Office and Booking Manager and provide…
    • Imputing and accessing data in our reservations system.
    • Assisting our guests in a courteous and efficient manner with their reservation requests, changes and…
    • Handles both room reservations (Transient and Groups) and Food & Beverage reservations, including bookings for the restaurant, afternoon tea, in-room dining,…
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    • Intermediate proficiency with computer systems and reservation platforms.
    • Converting reservation enquiries into confirmed business with efficiency and…
    • Current reservations experience within a 4- or 5-star hotel environment.
    • Responsible for utilizing customer service and sales skills to identify guest needs,…
    • Provide a legendary service to our guests whilst taking their in-room dining orders.
    • Hotel Guest Experience Stay* including an overnight stay and wining and…
    • Our In Room Dining Associates are appointed to provide our resident guests with a dining experience within the privacy and comfort of their room.
    • Anticipate guest needs by reviewing future bookings, ensuring all details are verified and aligned to create a seamless dining experience.
    • Our Reservations Agents are appointed to respond to all room reservation requests with the aim of converting each request into a confirmed booking using the…
    • Managing day to day reservation bookings and enquiries for multiple sites via phone or email.
    • The reservations office is open from 9am – 9pm, 7 days a week,…
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    • To be fully aware of all information required for a reservation and to obtain it accurately and efficiently.
    • To be fully conversant with the Opera system and to…
    • Maintaining accurate guest and reservation information.
    • Taking and managing reservations accurately across multiple restaurants.
    • Part time - 20 hours per week.
    • Proficiency in Opera or similar hotel reservation systems.
    • Previous experience in reservations, ideally within a luxury hotel or serviced apartment environment.
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    • Maintain accurate records of reservations, cancellations, and modifications using the hotel's reservation management system.
Booking Agent
Brigit's Afternoon Tea Ltd.
·
5.0
London SE16 2DB
From £12.80 an hour
Temporary, Zero hours contract
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Job details

Here’s how the job details align with your profile.

Pay

From £12.80 an hour

Job type

Temporary
Zero hours contract

Benefits

Pulled from the full job description
Employee discount
Company pension
Company events

Full job description

We are Hiring! Booking Agent

About Brigit’s Bakery

Brigit's Bakery is specialised in Afternoon Tea with a French Twist. We are based in London in the United Kingdom. We are pleased to welcome our customers to enjoy our Afternoon Tea either at our glamorous Tea Salons or on the move on our unique and hugely popular B Afternoon Tea Bus London Tour.

We are currently recruiting for Booking Agent to join our team.

He/she will report to our Office and Booking Manager and provide a professional service which meets our company standards.

As Booking agent you will:

  • Manage and process guest bookings accurately and efficiently.
  • Check and update the guest list daily.
  • Provide accurate guest numbers and booking information to the relevant departments to support smooth daily operations.
  • Monitor booking changes, cancellations, and amendments.
  • Respond to guest enquiries by phone, email, and other communication channels.
  • Maintain accurate and up-to-date booking records.
  • Communicate effectively with relevant departments to ensure all guest requirements are met.
  • Identify and resolve booking discrepancies or issues promptly.
  • Ensure all booking information is handled accurately and confidentially.
  • Provide a high level of customer service throughout the booking process.

Personal Requirements:

Essential:

  • Excellent verbal and written communication skills.
  • Excellent customer service skills.
  • Strong attention to detail and organisational skills.
  • Confident using computers and online booking systems.
  • Ability to work independently and as part of a team.
  • Ability to manage multiple tasks and prioritise effectively.
  • Previous customer service, reservations, or booking experience is desirable but not essential.
  • A professional, positive, and friendly approach when dealing with guests and colleagues.
  • Fluent in Written and Spoken English

Desirable:

  • Knowledge of any other languages

If you are organised, customer focused, and have excellent communication skills, we would love to have you a part of our team.

Job Types: Full-time, Zero Hour Contract

Pay: From £12.80 per hour

Benefits:

  • Company events
  • Company pension
  • Employee discount

Experience:

  • Customer service: 1 year (required)

Language:

  • English (required)

Work Location: In person

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