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Director of Sales jobs
Job Post Details
Director of Sales (contact centre) - job post
Job details
Pay
- £100,000 - £120,000 a year
Job type
- Permanent
- Full-time
Shift and schedule
- Weekend availability
Location
Benefits
Pulled from the full job description
- Referral programme
- Free parking
- Company pension
- Transport links
- Enhanced maternity leave
- On-site parking
Full job description
Director of Sales (Contact Centre)
Base salary: Circa £110,000 + 20% bonus
London/Hybrid + Multisite
Travel will be required
We are Recruiting for the hire of ‘Director of Sales’ for our clients Contact Centre hub in greater London, with plans to scale up. The client operates within a global capacity and has customers all around the world which brings in millions of pounds in revenue of which this hire will be at the forefront of day-to-day operations. Multi-site Management of two Contact Centres also located in the South of England and remote teams also.
We are looking for a motivated leader, with a strong business and sales acumen with proven results driven by data. Take risks, ask questions but ultimately ‘getting the job done’. Must have experience managing fast growing sales teams with another key focus being on retentions.
You will lead an inhouse contact-centre-based operation, structured around multi-partner “pods” and shift-based teams, ensuring coverage across extended hours and weekends. The role requires strategic and operational oversight of staffing, productivity, and digital transformation initiatives (including AI automation, CRM re-platforming, and omni-channel communications) to develop a scalable, efficient, and human-centred experience for prospective customers.
Role Specific Responsibilities
- Define and execute growth strategy aligned with the clients’ objectives and partner commitments.
- Shape and deliver the operational blueprint for a fully in-office, shift-based contact centre model across two sites and remote based teams.
- Champion a high-performance, customer-centric culture focused on quality engagement, conversion, and retention outcomes.
- Introduce and monitor KPIs across call quality, productivity, conversion, retention, and satisfaction metrics; report performance to SLT and partners.
- Establish rigorous coaching and call-listening frameworks to ensure compliance, tone, and consultative selling standards are met.
- Lead AI-driven initiatives such as conversational call agents, WhatsApp engagement, predictive analytics, and Salesforce CRM re-platforming.
- Identify and implement opportunities for process automation, data integration, and real-time performance visibility.
- Support the development of employee engagement strategies and return-to-office initiatives that enhance collaboration, wellbeing, and professional development.
- Ensure Retention and progression rate increases year-on-year.
- Staff engagement, performance, and retention metrics aligned with organisational targets.
- Strong commercial acumen with ability to link operational delivery to financial outcomes and partner ROI.
About You
- Strong decision maker.
- Strategic thinker with a bias for action and delivery.
- Collaborative, transparent and pragmatic leader who can bring teams on a journey.
- Resilient and adaptable in fast-changing, founder-led environments.
- Strong Sales experience, leading and transforming teams.
- Demonstrated experience in organisational design, workforce planning, and large-scale transformation.
- Proficiency in CRM systems (preferably Salesforce) and experience implementing digital tools and AI automation within service operations.
Pay: £100,000.00-£120,000.00 per year
Benefits:
- Company pension
- Enhanced maternity leave
- Free parking
- On-site parking
- Referral programme
- Transport links
Work Location: Hybrid remote in London