Dispatcher jobs

JOB TITLE: Works Scheduler

JOB LOCATION: NI

TERMS: Full time, permanent role

THE JOB

As part of the Network Maintenance team, you will actively plan and schedule work for the engineering team in line with network faults and maintenance. This role will require constant communication with a number of departments to ensure information is accurate and readily available to support the Network Maintenance team.

This role will also involve taking part in an ‘on-call’ rota for evenings and weekends.

WHAT WILL YOU BE DOING?

• Coordinate the deployment of fibre crews to emergency fault locations
• Track job progress and update restoration priorities in line with SLAs, providing regular updates to internal business units
• Accurately update systems to reflect job status and estimated repair times
• Liaise with supervisors, planners, and Network Operations Centres (NOC) on updates of fault restorations
• Allocate plant, and specialist equipment where required
• Arrange access permits and traffic management support, working with the Streetworks team to organise permits
• Monitor crew welfare, shift changes, and emergency call-outs, ensuring the correct teams are allocated to jobs
• Keep accurate records of completed work, outstanding faults, and restoration times
• Escalate delays, safety concerns, or resource shortages
• Support incident management during changing weather conditions
• Support the development of processes, workflows and efficiency improvements
• Track works progress and update with daily whereabouts of teams
• Participate in an on-call rota, providing out-of-hours coordination and support for urgent telecoms build issues.
• Reporting works progress, status, and risk in a regular and timely manner, using appropriate tools and techniques, including escalation of risks to management as needed
• Adherence to all Health and Safety practices
• Provide support to management as required

WHAT WILL YOU BRING?

You will have a proven track record in coordinating projects, strong administration skills, and advanced IT skills.

• Experience of planning / scheduling work effectively
• Strong scheduling experience and administrative background
• Able to successfully manage relationships with internal and external facing stakeholders
• High-level of IT literacy, proficient user of Microsoft Office tools
• Outstanding communication and inter-personal skills
• Full UK driving licence is desirable
• Experience in the Telecommunications sector (desirable)

ABOUT US

Viberoptix, part of the Fibrus Group of companies, deliver specialised fibre network build solutions from design, civils activities, cabling and splicing. Our team of experienced and certified engineers are leaders in their field providing excellence in every aspect of the fibre network construction.

HOW TO APPLY

To apply to join Viberoptix, please do so online and our recruitment team will be in contact with you once we’ve had a chance to have a look at your application. We wish you the best of luck and thank you for your interest in Viberoptix.

At Viberoptix, we recognise the positive value of diversity, promote equality and challenge unfair discrimination. We are an equal opportunities employer and always aim to recruit the person who is most suited to the job, welcoming people of all backgrounds. We particularly encourage applications from women, under-represented genders, individuals with disabilities, and under-represented ethnicities. We’re happy to discuss flexible working - there is no obligation to raise this at the application stage but if you wish to do so, you are welcome to.

All offers of employment with Fibrus will be subject to the satisfactory completion of pre-employment checks which may include all or some of the following: references, right to work, criminal record history, professional qualifications.

Fibrus Limited, Fibrus ISP, Hyperfast and Viberoptix, belong to the Infracapital group of companies. We will retain your information, for the purposes of recruitment, for a period of up to 12 months. We may also share your information with our partner organisations for the purposes of recruitment. Please email careers@fibrus.com if you do not wish us to retain your information or do not wish for us to share your information.

Work Location: In person