Dispatcher jobs in London

Who Are The Menu Partners and What Do We Do?

The Menu Partners (TMP) is a fast-paced, high-performing food production and distribution business supporting premium hospitality customers across the UK. We take pride in delivering exceptional service, high-quality products, and reliable logistics solutions.

Our people are central to our success, and as we continue to grow, we are investing in building a strong, proactive operations function that supports our transport and warehouse teams and ensures seamless service delivery to our customers.

As part of our continued growth, we are currently looking to recruit two Transport Administrators / Coordinators to strengthen our Transport team.

About The Role

We are looking for two highly organised and proactive Transport Administrators / Coordinators to join our Transport team at TMP. These roles are key to ensuring the smooth, efficient, and compliant running of daily transport operations.

You will act as a central link between drivers, warehouse teams, and customer service, ensuring deliveries are executed on time, issues are managed effectively, and communication remains clear and consistent throughout the operation.

These are fast-paced, hands-on operational roles where no two days are the same, and where strong organisation and communication skills are essential.

Key Responsibilities:

• Despatching drivers in line with daily transport plans and operational requirements
• Briefing drivers prior to departure, ensuring clarity on routes, schedules, and expectations
• Monitoring live deliveries and supporting with delays, breakdowns, or route changes
• Coordinating recoveries, re-routes, and additional delivery requirements where needed
• Completing accurate driver debriefs and capturing operational feedback
• Managing clear and accurate shift handovers between teams
• Maintaining up-to-date transport records and system accuracy at all times
• Communicating proactively with Customer Service regarding delays, ETAs, and service impacts
• Supporting route efficiency and continuous improvement initiatives
• Ensuring compliance with transport procedures, company standards, and health & safety requirements
• Building strong working relationships with drivers to support performance and accountability

About You

We are looking for individuals who are:

• Highly organised with strong attention to detail
• Confident working in a fast-paced, time-critical environment
• Strong communicators, able to engage effectively with drivers and internal teams
• Calm under pressure and able to prioritise workload effectively
• Proactive problem-solvers who take ownership of issues
• Competent with systems and accurate data entry
• Previous experience in Transport, Logistics, or a similar operational/dispatch environment is essential
• A Category C (Cat C) driving licence is desirable but not required

Why Join Us?

Join a fast-growing and innovative company that is redefining customer experiences in the culinary and event space. We offer an empowering team culture, the opportunity to work on exciting, well-managed events, and a supportive, resilient team environment.We are committed to supporting your career growth with thorough training and ongoing development.You can also enjoy benefits such as:

• 20 days holiday + Bank Holidays
• Company Pension Scheme
• Life assurance
• Ongoing training and career development
• Supportive and fast-growing company culture

We are committed to being an equal opportunities employer.

Pay: £32,500.00 per year

Benefits:

• Company pension
• Health & wellbeing programme
• Life insurance

Work Location: In person