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    • Location:* The successful applicant must be willing to travel to practices across South Warwickshire.
    • Due to the nature of the role, applicants must hold a full…
    • The role will require typing dictations and processing patient referrals on the relevant systems, managing worklists and patient queries regarding referrals.
    • Location: Based at Balsall Heath Health Centre with daily travel to Greet Medical Centre to provide lunch cover.
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    • This is not a general receptionist position.
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    • Comment on the performance of the trainee receptionist that s/he supervises.
    • The Principal, Practice Manager [and the Head Receptionist].
    • The successful applicant will be a confident, patient focused individual with excellent communication skills.
    • Able to work flexible hours as required.
    • Job Type:* Permanent, Full-time.
    • The recruitment team are currently recruiting on behalf of a well-established GP practice in Birmingham (B37) for an…
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Receptionist - Resilience Service
South Warwickshire GP Federation
·
3.7
Warwickshire
£12.71 an hour
Zero hours contract
Apply now

Job details

Here’s how the job details align with your profile.

Pay

£12.71 an hour

Job type

Zero hours contract

Full job description

Resilience Receptionist - South Warwickshire GP Federation

Location: The successful applicant must be willing to travel to practices across South Warwickshire. Due to the nature of the role, applicants must hold a full UK driving licence and have access to a vehicle.

Salary: £12.71 per hour.

Job type: Zero hour contract.

About the Role

South Warwickshire GP Federation is seeking an enthusiastic and adaptable GP Receptionist to join our Resilience Team.

This is a varied and rewarding role supporting practices across South Warwickshire, where no two days are the same. The successful candidate will have excellent organisational, communication, and interpersonal skills, alongside experience working within a GP or healthcare setting.

You will work closely with multidisciplinary teams, support patients with their healthcare needs, and assist practices with a wide range of administrative and reception duties.

Key Responsibilities

Reception & Patient Support

  • Answering surgery phone lines and managing patient queries
  • Greeting and checking in patients in a professional and friendly manner
  • Scheduling and confirming appointments both in person and over the phone
  • Signposting patients to appropriate services and providing high-quality information to support their care
  • Supporting patients and carers to navigate health and care services

Administrative Duties

  • Coordinating new patient registrations and EMIS online proxy forms
  • Maintaining accurate patient records and updating healthcare information where required
  • Accurately SNOMED-coding data into EMIS Web
  • Supporting clinical staff with general administrative tasks
  • Filing, scanning, faxing, and document management
  • Coordinating referrals to external healthcare providers

Team & Service Support

  • Building positive relationships with practice staff, service users, and healthcare professionals
  • Supporting improvement and sustainability projects where appropriate
  • Working collaboratively within multidisciplinary teams
  • Ensuring confidentiality and compliance with information governance, safeguarding, and health & safety policies
  • Remaining calm, professional, and adaptable within a fast-paced NHS environment

Person SpecificationEssential Skills & Qualities

  • Excellent communication skills, both written and verbal
  • Strong IT skills, including experience using EMIS Web and Docman 10
  • Ability to prioritise workload and meet deadlines
  • Professional, polite, and approachable manner
  • Ability to work independently and within a large healthcare team
  • Empathetic and patient-centred approach
  • Flexible, motivated, and proactive attitude
  • Ability to remain calm under pressure

Essential Experience

  • Proven experience working within a GP setting
  • Experience using EMIS systems
  • Experience supporting patients, families, and carers
  • Experience with data collection and monitoring information

Desirable Experience

  • Experience working within multidisciplinary teams
  • Experience supporting improvement projects
  • Pharmacy or wider NHS experience

QualificationsEssential

  • Good standard of education with strong literacy and numeracy skills
  • Demonstrable commitment to professional and personal development

Desirable

  • Administration and/or Office Management qualification

Additional Requirements

  • Flexibility to travel across South Warwickshire practices
  • Understanding of confidentiality, safeguarding, lone working, information governance, and health & safety procedures
  • Ability to recognise when escalation or referral to other healthcare professionals is appropriate

Why Join Us?

This is an exciting opportunity to become part of a supportive and progressive healthcare organisation, helping practices deliver high-quality patient care across South Warwickshire.

You will gain valuable experience working across multiple sites while contributing to improving patient services within primary care.

Pay: £12.71 per hour

Application question(s):

  • Do you have a qualification in administration and/or office management?

Experience:

  • GP: 1 year (required)
  • EMIS: 1 year (preferred)

Licence/Certification:

  • Driving Licence (required)

Work authorisation:

  • United Kingdom (required)

Work Location: In person

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