Doctors Receptionist jobs in Coventry

Overview
We are seeking a dedicated and organised Patient Coordinator to join our healthcare team. This role involves managing patient appointments, maintaining accurate records, and providing exceptional customer service to ensure a smooth patient experience. The ideal candidate will possess strong communication skills, experience working with System One, Rapid Health (although training will be provided), have experience in an administrative role within a medical setting. The position offers an excellent opportunity to contribute to patient care while developing professional skills in a supportive environment.

Responsibilities

• Coordinate patient appointments, ensuring efficient scheduling and follow-up.
• Greet patients warmly and assist with check-in procedures.
• Maintain accurate and up-to-date patient records using electronic health record systems.
• Communicate effectively with patients, healthcare providers, and external organisations via phone, email, and in person.
• Manage incoming calls, enquiries, and appointment requests promptly and professionally.
• Assist with the organisation of clinic operations to optimise workflow efficiency and to support with Administration duties when needed.

Experience

• Proven administrative experience within a healthcare or medical environment is preferred.
• Knowledge of medical terminology is advantageous.
• Strong organisational skills with the ability to prioritise tasks effectively.
• Excellent communication skills in English, both written and verbal.
• Experience delivering high-quality customer service in busy settings.
• Good IT skills with the ability to adapt to new software systems quickly.
• Demonstrated time management skills with the ability to handle multiple responsibilities efficiently. This role is an excellent opportunity for organised individuals passionate about healthcare administration who wish to make a positive impact on patient experiences while advancing their professional development within a dynamic team environment.

Working Hours

• We are looking for a patient co-ordinator to cover between the hours of Monday-Friday 8-6.30pm working a total of 24hours per week, working 6 hour shifts and based on the requirements of the role, coverage to support the team members, and have the flexibility to cover annual leave, training and sickness as and when required.
• This role is on a fixed term basis with a possibility of becoming permanent.

Pay: £12.96 per hour

Expected hours: No more than 24.0 per week

Benefits:

• Company pension
• Free parking
• On-site parking

Application question(s):

• Do you have a minimum of 2years experience in Microsoft office packages
• Do you have a minimum of 2 years Primary/Health care Experience

Education:

• GCSE or equivalent (preferred)

Experience:

• Customer service: 2 years (required)

Work authorisation:

• United Kingdom (required)

Work Location: In person