Dog jobs in Chester-le-Street

Job description

Position:

Canine Hydrotherapist

Who We Are Looking For:

“Do you have a positive persona that makes clients look for any excuse to come back and see you? Are you a self-starter? Are you able to communicate with clients in such a way that they know what you’re doing for them?

Are you able to connect and engage with people on a personal level (not just on a clinical skill level)? And do you have time for people over and above their allocated clinical sessions or that which you are being paid to give? Do you love to learn and are you committed to being part of a team that puts clients and not ego first? Are you flexible and open to change and looking for job satisfaction from your efforts?

About Us – Butterwick Animal Rehab Clinic:

If that’s you, then we want to hear from you.

We are a positive growing Veterinary Physiotherapy & Hydrotherapy clinic that has been established for more than 22 years. We are one of the most sought after and respected Veterinary rehabilitation clinics in the North East. The clinic has grown from zero to consistently being THE place to go that delivers results for Dogs and their owners.

www.butterwickanimalrehab.co.uk is the website of our clinic for your inspection.

Demand for this role is expected to be high and we invite you to apply if you feel able to achieve the following tasks and have the relevant skills to do so. We know that real A players love to be held accountable for high standards of performance which means the role will come with your own key objectives that when consistently hit, will result in substantial job satisfaction that what you do actually makes a difference.

The Role:

You will be responsible for treating a diverse hydrotherapy caseload of sub-acute and chronic canine patients in a positive and collaborative manner that delivers great results, whilst assisting the Veterinary Physiotherapists to achieve the client’s goals for their pet.

Ultimately, to progress our patient's quality of life and to grow the revenue of the clinic by retaining the clients' we have. You will do this by creating deep and meaningful relations with our clients and providing a world-class level of customer and clinical care that ensures canine clients get the health outcomes their owner's need.

The job satisfaction for this role is amazing, being able to see your hard work paying off and dogs getting better is one of the best joys in this world.

Tasks:

· Communicate with clients in a way that they can confidently make the right decision about continuing with the plan of care the clinic has suggested to achieve the owners goals

· Ensure that clients achieve their clinical and health/lifestyle outcomes (in the time frame we set) that they are looking to achieve for their pet

· Develop a mutually beneficial relationship that benefits both the client and the clinic

· Communicate the value of our service with the fee/price that the client will need to pay to access it

· Ensure that clients remain excited about the prospect of coming for Veterinary physiotherapy/hydrotherapy (and remain committed to the treatment plan that the clinic suggests)

· Provide a high level of customer & animal care that will cause clients to want to come back frequently and tell their friends and family about us as well

· Ensure that clients complete a full plan of patient care (as agreed in the first session)

· Ensure that clinical notes are kept up-to-date and accurate

· Participate in, contribute to, and help to develop the in-house educational training program that is provided to all therapists.

Skills Needed:

· Previous experience of working with dogs is highly desirable

· Be able to communicate with clients in such a way that they can understand why the suggested plan of care is the best solution to solve their Dog's problem

· Be able to establish a positive rapport with canine patients & clients

· To be able to engage with and connect with clients to help them feel at ease

· Demonstrates a willingness to be held accountable for performance

· Ability to thrive in an environment where measurement is the driving force

behind progress

· Provide a warm and welcoming greeting to clients/patients when they arrive in the clinic

· Organisation and planning: plans and organises, schedules in an efficient, productive manner. Focuses on key priorities.

· Demonstrate an ability to quickly and proficiently understand and absorb new information

· Attention to detail: does not let important details slip through the cracks

· Persistence: demonstrate tenacity and willingness to go the distance to get something done

· Proactivity: acts without being told what to do. Brings new ideas to the company.

What we will do for you:

· Provide you with ongoing training and support

· Give you an amazing environment to work in that includes working with a

team of wonderful and very supportive staff , as well as very friendly customers

· Opportunity to develop and grow in a team that is value driven and strongly

encourages good service that gets results.

Compensation/Salary: Starts at National living wage

Hours: Part time, 18-30 hours (more may be available to the right candidate)

Location: Based in Darlington. This role requires working on Saturdays.

To Apply:

We’re not interested in generic cover letters, they're awful to write and don't give us a good feel for the candidate and "fit". Instead, please include your CV and a covering letter where you answer all five of the following prompts. Keep your responses concise, honesty, warmth, and personality matter most!

• The 60-Second Sell:

In one reasonable sized paragraph, tell us why you care about helping dogs and why Butterwick Animal Rehab is the place for you.

• Clinic Values Match:

Our core values are deliver better results than were expected, communicate well so customers can understand everything, accountability, and lifelong learning. Which value resonates most with you and why?

• If Butterwick Was a Dog…

If Butterwick Animal Rehab Clinic were a dog breed, what would it be and why? (Have some fun with this, there’s no wrong answer.)

• Three Words Challenge:

Describe yourself in three words. Now, describe the kind of colleague you’d want to work with in three words. Briefly explain your choices.

We’re looking for honesty, warmth, and a sense of what drives you, not just a list of skills. Bonus points for creativity, personality, and showing us you understand what we’re about. Send your CV and your covering letter with answers to markvetphysio@gmail.com.

Job Types: Part-time, Full-time, Permanent

Job Type: Permanent

Pay: £12.71-£13.00 per hour

Expected hours: 18.0 – 30.0 per week

Benefits:

• On-site parking

Work Location: In person