Big Dog Land is a UK and Spain retailer of trading cards and collectibles — Pokémon, Disney Lorcana, Dragon Ball and more — plus lifestyle gifts and gadgets. We sell in-store and online at bigdogland.com, and our King's Lynn store is a home for local collectors and players.

The role

You'll be the face of the store: helping customers find the right sealed product or single, keeping stock accurate and well presented, and building a regular community through play nights, tournaments and pack-opening events. You'll also capture content from the shop floor to support our online and social channels.

Key responsibilities

Customer service and sales

Greet and advise customers, from first-time parents to serious collectors, on sets, products and card values
Process sales, refunds and exchanges accurately on the till and EPOS
Recommend sealed products, accessories (sleeves, binders, toploaders) and upcoming releases
Take pre-orders and manage customer reservations for new set launches

Singles, trade-ins and stock

Price and grade singles for condition using current market data (e.g. Cardmarket, TCGplayer, eBay sold listings)
Assess and process trade-ins and buy-ins within agreed margins and authority limits
Spot counterfeit or altered cards and escalate anything suspicious
Receive deliveries, check stock against invoices and keep stock counts accurate
Keep the singles cabinets, displays and sealed shelves clean, secure and well merchandised

Events and community

Run weekly play nights, league sessions and pre-release events
Help organise local tournaments and keep event records up to date
Make sure every event is welcoming, safe and fair for players of all ages

Online and social support

Photograph new stock and notable pulls for the website and social channels
Support live pack openings and short-form video content on TikTok and Instagram
Help pick and pack online orders when needed

Store operations

Open and close the store, including cash-up and security checks
Follow health and safety, safeguarding and loss-prevention procedures

What we're looking for

Essential

Genuine knowledge of the Pokémon TCG: sets, rarities (EX, AR, SR, SAR) and how cards are valued
Retail or customer-facing experience, ideally with cash handling
Friendly, patient communicator with customers of all ages
Organised, honest and careful with high-value stock
Available for weekends and occasional evening events
Right to work in the UK

Desirable