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    • Complimentary use of spa and gym facilities.
    • Previous experience delivering a range of spa treatments.
    • Anticipate guest needs and exceed expectations at every…
    • NVQ Level 3 (or equivalent) beauty / spa qualification.
    • You will create a relaxing experience for all guests whether they are attending as a hotel resident or…
    • Promote spa products and services with complete knowledge and understanding.
    • Salary – £27,870 plus Tronc plus retail commission.
    • Build positive working relationships across the spa and hotel teams.
    • Friends & Family preferred rates at Marriott hotels worldwide.
    • Experience managing spa operations and leading dynamic teams.
    • Collaborate across departments to elevate the spa’s presence and performance.
    • The ability to deliver an exceptional spa treatment, adapting to individual guests needs.
    • To support spa team when needed to ensure the smooth running of any of…
    • Discounted hotel accommodation for yourself and your family at all hotels.
    • Discount off all food beverage at all hotels.
    • Communicate with team members to ensure correct billing, treatment timings and smooth spa running.
    • Alexander House Hotel Utopia Spa, part of Alexander Hotels a…
    • Staff discounts on hotel services and facilities.
    • Previous experience in a customer-facing or receptionist role preferred (hotel experience is a plus).
    • The ideal candidate will possess a passion for delivering exceptional customer service and creating a welcoming atmosphere for all guests.
    • The hotel is busy throughout the year, with a focus on hosting both leisure and corporate guests for a variety of events.
    • Free meals whilst on duty.
    • Spa protocols and accepted certification practices.
    • Actively promote the spa, treatments, services and retail, as well as programs, promotions and/or discounts…
    • Adopt a flexible approach to assist in different areas of the hotel as business and guest needs dictate.
    • Responsible for the set-up and take-down of equipment (…
    •  Monitor equipment and report any maintenance needs promptly to the spa leadership team.
    •  Promote spa promotions and events, and contribute to achieving…
    • Collaborating with the leisure and spa team to deliver exceptional customer service and maintain spa standards.
    • Free meals while on shift;

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Job Post Details

Spa Therapist - job post

The Royal Crescent Hotel & Spa
5.0 out of 5 stars
16 Royal Crescent, Bath BA1 2LS
£15 an hour - Permanent, Full-time
Responded to 75% or more applications in the past 30 days, typically within 3 days.

Job details

Pay

  • £15 an hour

Job type

  • Permanent
  • Full-time

Shift and schedule

  • Weekend availability

Location

16 Royal Crescent, Bath BA1 2LS

Benefits

Pulled from the full job description

  • Referral programme
  • Employee discount
  • Gym membership
  • Employee assistance programme
  • Store discount
  • Company pension
  • Discounted or free food

Full job description

Spa Therapist – Royal Crescent Hotel & Spa

We are currently seeking exceptional Spa Therapist to join the award-winning team at the Royal Crescent Hotel & Spa.

Position Summary

We are looking for passionate and skilled therapists with experience in — or a strong affinity for — natural skincare and body care. You will be working with our carefully selected partner brands, including Ground Wellbeing and Medik8, with full brand and in-house training provided.

This is an exciting time to join the spa, following a recent refurbishment that has further elevated our guest experience and treatment offering. This role is ideally suited to a self-motivated, confident, and personable individual with exceptional attention to detail, who thrives in a dynamic and evolving environment.

You will play a key role in ensuring every guest receives a personalised, holistic spa journey, placing their wellbeing at the centre of every treatment.

Key Responsibilities

  • Provide a warm and professional welcome to all guests
  • Deliver world-class treatments, including body therapies, massage, facials, and beauty services
  • Anticipate guest needs and exceed expectations at every stage of their spa journey
  • Confidently manage guest expectations and respond to enquiries with care and professionalism
  • Maintain the highest standards of hygiene and presentation throughout the spa
  • Demonstrate full knowledge of all treatments, services, and retail products
  • Support Spa Reception operations when required
  • Collaborate with colleagues and assist other departments where needed
  • Adhere to all Standard Operating Procedures and company policies
  • Share knowledge and contribute positively to the team environment
  • Flexibility to work weekends as part of the role

Skills & Experience

  • NVQ Level 3 in Spa Therapy (essential)
  • Previous experience delivering a range of spa treatments
  • A warm, authentic, and engaging personality
  • Fluent English, with strong written and verbal communication skills
  • Excellent attention to detail and time management
  • Ability to work to treatment timings while maintaining exceptional standards
  • Self-motivated with a proactive approach and genuine passion for guest satisfaction
  • Strong problem-solving skills and a flexible, solutions-focused mindset
  • A collaborative team player who enjoys working in a supportive environment
  • Basic IT skills, including Microsoft Office
  • A willingness to learn and embrace new treatments and techniques

What We Offer

  • Competitive salary
  • Share of service charge
  • Discounted stays within the POB Hotels collection
  • Staff discount
  • Pension scheme
  • Complimentary use of spa and gym facilities
  • Employee Assistance Programme
  • Company events
  • Ongoing training and development opportunities

Pay: £15.00 per hour

Expected hours: 40 per week

Benefits:

  • Company pension
  • Cycle to work scheme
  • Discounted or free food
  • Employee discount
  • Gym membership
  • Referral programme
  • Store discount

Ability to commute/relocate:

  • Bath BA1 2LS: reliably commute or plan to relocate before starting work (required)

Application question(s):

  • Are you able to work weekends

Experience:

  • Therapy: 1 year (required)

Work authorisation:

  • United Kingdom (required)

Work Location: In person

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