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Guest Experience Host
Imperial London Hotels
·
3.5
61-66 Russell Square, London WC1B 5BB
£37,000 a year
Permanent, Full-time
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Job details

£37,000 a year
Employee discount, Employee assistance programme, Company pension, Cycle to work scheme, Season ticket loan
Permanent, Full-time
61-66 Russell Square, London WC1B 5BB

Full job description

Role: Guest Experience Host at The Imperial Hotel

Location: Bloomsbury, London

About Us:

Imperial London Hotels is a family run company with a 187-year legacy, dedicated to putting authentic London experiences within everyone’s reach.

This summer, we opened the doors to our fully re-imagined hotel, The Imperial – a new lifestyle offering within our portfolio. With 357 bedrooms, multiple dining venues, a workout studio, and destination rooftop bar - Arcus, this will be a new beacon, bang in the heart of Bloomsbury, London.

About the Role:

We’re looking for a warm, proactive and guest‑obsessed Guest Experience Host to elevate every moment of a guest’s stay. You’ll be the friendly face greeting arrivals, the helpful guide answering questions, and the dependable support ensuring our lobby, driveway and guest areas run like clockwork.

What You’ll Be Doing:

  • Welcome guests with genuine warmth and assist with luggage on arrival and departure
  • Escort guests to their rooms and give a quick, confident introduction to hotel facilities
  • Offer helpful local knowledge — from transport options to neighbourhood highlights
  • Respond swiftly to guest requests, ensuring every interaction feels personal and polished
  • Keep the lobby, driveway and entrance immaculate, organised and guest‑ready
  • Manage luggage storage safely, accurately and with care
  • Assist with taxis, ride‑share services, transport arrangements and group movements
  • Coordinate with Reception, Concierge and Housekeeping for seamless service flow
  • Anticipate guest needs before they ask and deliver service in a calm, elevated and considerate manner
  • Support busy periods with professionalism and clear communication
  • Uphold all health, safety and security procedures
  • Contribute positively to team briefings and continuous improvement

Who You Are:

  • Experienced in guest‑facing or hospitality roles with strong communication skills
  • Warm, confident and naturally guest‑focused
  • Comfortable handling luggage safely and professionally
  • A calm organiser with great attention to detail
  • Able to communicate clearly in English to CEFR B2 level
  • Preferably has: hotel porter/concierge experience, local area knowledge and familiarity with lifestyle or premium properties

What’s In It for You:

  • 28 days holiday, rising to 33 with length of service (including bank holidays)
  • Access to ILH Training Academy programmes, apprenticeships and supported study
  • Holiday Purchase Scheme
  • Complimentary uniform dry‑cleaning, plus discounted personal dry‑cleaning
  • Interest‑free Season Ticket Loan
  • Workplace Pension
  • Team Member flat rate and 50% friends and family hotel discount
  • 50% discount across ILH F&B outlets
  • Discounted drinks at Blooms Café
  • Employee‑funded Health Cash Plan
  • Local Bloomsbury discounts
  • Early Pay access
  • Shopping discounts with selected retailers
  • Salary sacrifice schemes including nursery care, cycle to work, and technology
  • Access to mental health first‑aiders, wellbeing support and the Employee Assistance Programme

Ready to Shape Memorable Arrivals and Departures?

If you thrive on helping people, love making a great first impression and enjoy being at the centre of the guest journey, we’d be delighted to hear from you!

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