Drop Shipping jobs

The role, at a glance:
The Customer Operations Analyst II is responsible for processing orders using our ERP system
(Infor), managing the order through the fulfillment process using a ticketing system and providing
Biamp customers with the highest level of service possible.

How you'll contribute:

• Respond to customer inquiries and provide speedy and thorough resolution to customer issues to ensure customer satisfaction

• Handle day-to-day correspondence via through the company ticketing system, email & phone

• Utilize company ERP system to process purchase orders accurately and efficiently

• Answer customer inquiries via phone and email regarding lead time, the status of purchase orders, back-ordered materials, etc.

• Review purchase orders against quotes to verify pricing before booking into the ERP system

• Work with customers to resolve pricing issues on PO’s as they occur

• Work with third party warehouse to ensure shipping of goods and follow up for transportation (tracking, delivery, customs)

You'll also support by:

• Working with the sales team to obtain approval on drop-ship orders and to verify discounts listed on purchase orders are valid

• Working with the sales and operations team to prioritize orders as needed when inventory is limited

• Building rapport with new and repeat customers by providing exceptional customer service through email and phone interactions.

• Reviewing and executing change orders/correction requests

• Other duties as assigned by Supervisor

A successful candidate should have:

• Excellent written and verbal communication skills in English. Other language skills are a plus

• Ability to collaborate with a diverse cross-functional team (global team with focus on UK and Europe)

• Knowledge of Microsoft Office (Excel, Word, Outlook, Teams)

• Ability to prioritize, manage multiple tasks and meet daily deadlines

• Embrace continuous improvement philosophy

• Bachelor degree or higher

• A minimum of 2 years relevant experience preferred

• Experience with ERP-systems. Experience with Infor LN is a plus