Duty Host jobs

Grade: 6

Salary: £16,221 (£27,036 FTE)

Hours: 22.5 hours per week (days TBC)

Position type: Part-time, Permanent

Responsible to: Book Club Manager

Direct reports: None

Location: ShelterBox HQ, Truro, Cornwall (hybrid, mix of office and home)

ROLE PURPOSE:

This role is focused on supporting the growth of the ShelterBox Book Club. You'll help create engaging content and foster a community of passionate Book Club members. With a love of books and excellent customer service you'll create meaningful connections with members and steward them to becoming life-long Book Club members and ShelterBox supporters.

The successful candidate will join a friendly and ambitious team and play a key role in helping to make ShelterBox Book Club a household name. The role will seek to build awareness of ShelterBox Book Club, increase social engagement and build communities across our social channels.

This is an exciting role, full of variety and the chance to work on one of the charity sectors most innovative and unique products.

WHO ARE WE LOOKING FOR?

We are looking for an enthusiastic book lover who cares about connecting with people and making a real difference in the world. They should be able to manage a busy and varied workload and work with a wide variety of people.

This is a perfect opportunity for someone wishing to develop their experience in the cross-section of fundraising and publishing. They will play a vital supportive role in delivering the ShelterBox Book Club to a growing audience of over 3,000 members.

DUTIES WILL INCLUDE BUT NOT BE LIMITED TO:

• Read the book during each six week cycle and support the Book Club Manager to host and run the social media debates, video discussion and author Q&A's.
• Respond to member enquiries and comments on social media and through our shared mailbox.
• Lead on the research and compiling of book shortlists for each voting cycle.
• Proof Book Club communications across digital and print.
• Support the Book Club Manager with the supporter journey review.
• Work alongside the Book Club Manager and the Insight Team to create, deliver and evaluate the annual Book Club supporter survey.
• Research new book publishers to work with. Work with the Procurement team to keep details on all publishers up to date.
• Lead on the day to day running of the online Book Club community, by creating, scheduling and publishing engaging content (images, videos, carousels, gifs, copy etc.) across relevant channels to increase engagement and nurture advocacy.
• Ensuring a consistent tone of voice is delivered throughout all communications.
• Keep track of Book Club data and KPI's including discussion week feedback, author engagement, book topics and others.
• Support the Book Club Manager in the continual development of member journeys for both direct-debit members and gifted memberships across social media, email and face-to-face.
• Support the book club volunteers to assist with member communication, discussion week activities, stock management and in-person events.
• Work closely with Supporter Engagement team to implement member feedback.
• Represent Book Club at in-person events to grow the membership base.
• Support with supplier relationships including publishers, printers, designers and authors.
• Work closely with key internal teams to promote Book Club through a range of channels including digital, PR, celebrity endorsements, volunteer networks and corporate partnerships.

Other responsibilities

• Any other duties as required which are deemed appropriate to the level and grade of the post.