Dvla Medical Advisor jobs

Are you a confident and customer-focused administrator, who is passionate about great customer service?

Then you could be just the person that we are looking for. So, why not join our fantastic team of Patient Services Advisors and be part of a talented team, doing incredible work within the healthcare sector.

As a Patient Services Advisor at Churchmere Medical Group, you are able to manage, assist and direct patients in accessing the most appropriate service or healthcare professional in a courteous, efficient and effective way.

You will provide general assistance to the Practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone.

We want you to love coming to work, feeling healthy, happy and valued, you will work over our two sites in Ellesmere and Whitchurch and you will enjoy a range of roles and responsibilities during your working week.

We can offer either full time or art time positions:

Full Time - 38hrs a week over four days

Part Time 28.5hrs a week over three days

The following are core responsibilities:

• Ensure an effective and efficient reception service is provided to patients and any other visitors to the Practice.
• Maintain and monitor the practice appointment system.
• Process personal, telephone and e-requests for appointments.
• Contact patients to book follow-up care/appointments (including appointment for family planning and minor surgery) and pass on messages from other members of the practice.
• Answer incoming phone calls, transferring calls or dealing with the callers request appropriately.
• Signpost patients to the correct service.
• Initiating contact with and responding to, requests from patients, team members and external agencies.
• Clinically code data on EMIS.
• Data entry of new and temporary registrations and relevant patient information as required
• Input data into patients healthcare records as necessary.
• Direct requests for information, i.e., SAR, insurance/solicitors letters and DVLA forms to the administrative team.
• Manage all queries as necessary in an efficient manner.
• Maintain a clean, tidy, effective working area at all times.
• Support all clinical staff with general tasks as requested.
• Complete opening and closing procedures

Churchmere Medical Group is a forward thinking GP practice in a semi-rural location.

We are seeking a compassionate and dedicated Patient Services Advisor to join our team. In this role. If you are passionate about providing high-quality care and making a positive impact on the lives of others, we encourage you to apply for this rewarding position.

At Churchmere Medical Group as well as an excellent remuneration package we offer several excellent benefits including:

• 6.6 weeks leave inclusive of bank holidays.
• Private Health Insurance
• A generous employer pension contribution via the NHS pension scheme
• Access to a range of learning and development opportunities designed to support your ongoing progression.
• Discounts at 100s of high street and online stores
• Employee assistance programme
• Cycle to work scheme for those wanting a greener commute.

Pay: £12.80 per hour

Expected hours: 28.5 – 38.0 per week

Benefits:

• Company pension
• Employee discount
• Health & wellbeing programme
• On-site parking
• Private medical insurance
• Referral programme

Work Location: In person