E Zec jobs

We have a fantastic opportunity for a Call Handler to join our Safe Care team based in Leeds

We are looking for enthusiastic, care focused individuals, who are organised and have a passion for excellent customer service.

Contract: Permanent, Full Time - 4 on 4 off rolling shift pattern with a mix of day and night shifts (42 hours)

Some of the benefits can you expect.

• £13.56 per hour
• 4 on 4 off shift pattern (42 hours)
• Life Assurance – providing colleagues and their family financial peace of mind and protection to the value of £5,000.
• 24/7 online/telephone GP Consultation and access to prescriptions.
• 2nd opinion medical support following diagnosis or where a colleague is on a treatment pathway.
• Cash-plan benefits, providing colleagues the option of protecting themselves in case of illness and recuperation, including dental, optical, chiropody.
• Access to mental health consultations.
• Access to physiotherapy consultations.
• Access to legal advice on domestic issues e.g. motoring offences, wills and probate, and personal injury.
• Financial guidance re retirement planning, tax savings and state benefits.
• Long Service Recognition Scheme – recognising colleagues for their continued service after 5 years and at 5-year intervals with an increase in annual leave.
• Values-based Internal Recognition Scheme with financial reward, which will lead to an annual recognition event.
• Refer a Friend recruitment incentive scheme with financial rewards.
• The EMED foundation, to provide support to colleagues and our local communities.
• Paid holiday entitlement of 28days inclusive of bank holidays
• Pension Scheme.
• Blue Light Card.
• Uniform provided.
• EAP (Employee Assistance Programme) to support a range of health and wellbeing requirements.
• Flu vaccination (through an internal campaign in Autumn/Winter).

Main Duties:

• Working within a contact centre, the post holder will provide a friendly, efficient and patient and health care professional focussed Service
• Responsible for the Dispatch and Planning service for the Safecare Division end-to end management of the customer transport
• Responsible for tasking appropriate resources to meet patient and contractual obligations in addition to established performance targets.
• Provide call support when required and OOH control for all contracts managed by the contact centre 24/7
• Planning and allocating Secure Mental Health journeys ensuring the stringent requirements for this specialist service are met.
  
• Ensure appropriate liaison with other agencies such as AMHPs, Nursing Homes.
• Making decisions on the best use of vehicles and drivers
• Maintain confidentiality in relation to personal data held on patients or colleagues.
• Responsible for the organisation of ambulance resources to provide a cost effective and efficient Patient Transport Service by use of Cleric to meet all contractual KPIs.
• To escalate to the appropriate manager if the service is to be compromised through lack of resources or sickness.
• To work effectively and co-operatively within a team environment and ensure service level is maintained across all contracts.

Successful candidates will have:

• Effective communication and interpersonal skills gained from experience of dealing with customers or members of the public.
• The ability to work on your own initiative and problem solve.
• Good organisational skills.

Our Values

Collaborative – we work as one team with a shared purpose to meet the needs of our patients, passengers, colleagues, customers, communities, and the planet.

Agile – We listen, learn and adapt to improve the business, each other, and ourselves.

Reliable – We do what we say we will do, we take responsibility and we behave with integrity.

Empowered – We are confident and committed to taking responsibility to deliver the highest quality service.

About Us

The exciting merger of ERS Medical and E-Zec Medical has enabled us to rebrand, therefore as a combined business we are now known as EMED Group. We are the largest Patient Transport and Care Partner to the NHS with circa 4,000 colleagues across 60 depots. Our ambition is to continue developing patient care transport services that improve the health and wellbeing for people across our local communities by providing transport that supports patient care, community support, secure mental health and medical courier services.

EMED Group are committed to providing services for our patients, service users, clients, and community and is supported by employees with an increasing variety of backgrounds. To do this effectively it is essential that we promote equality and embrace diversity and inclusion and treat all of our employees, patients, service users and clients with dignity and respect.

EMED Group is committed to encouraging equality, diversity and inclusion among our workforce, and eliminating unlawful discrimination, with our aim being to be truly representative of all sections of society and our clients, and for each employee to feel respected, valued and able to give their best.

EMED Group are committed to providing equal opportunities and we endeavour to provide an inclusive and safe working culture for all.