East Surrey Hospital jobs in Surrey

Job overview

Non-Emergency Patient Transport is a service made available for those who meet the eligibility criteria set by the Epsom and St Helier University Hospitals NHS Trust and transport commissioners. We provide a professional transport service to our service users.

The post holder will work in a Control Room providing facilitating the planning function in the main ensuring that all service users are allocated to a suitable resource for the following day, the post holder will also in occasion be required to assist with the Ad-Hoc Control function for non-urgent transfer of patients, ensuring co-ordinated delivery of Patient Transport Services takes place as per contractual agreements, They will liaise closely with external contacts which may include members of the public and /or Clinical departments at hospitals, GP surgeries, clinics day centres, nursing homes.

The post holder ensures through accurate bookings, concise planning and effective control processes, that patients receive a smooth and timely journey to or from the hospital. Close liaison with all parties is paramount to provide patient transport of the highest calibre

It is desirable that you will have had experience of working in a patient transport control environment. You will need to be able to stay calm and professional and be used to working in a pressurised environment, as well as record accurate information in live time whilst maintaining the service.

Main duties of the job

37.5 hours per week]

If you are someone who is a motivated, logical thinker who is innovative, caring and able to work well under pressure then we want to hear from you.

As a Planner you will provide a crucial role in the NEPTS service as you will be responsible for planning and co-ordinating all pre-booked patient journeys to our available resources. This is a dynamic role where changes can occur throughout your working day therefore you must be able to be adaptable with excellent problem solving skills. We cover a wide geographical area across South West London and Surrey therefore good geographical knowledge will be advantageous.

The hours for this are 09:00 - 17:00 Monday - Friday however the Epsom and St Helier University Hospitals NHS Trust PTS control room offers our patients a service 24 hours a day, therefore the hours worked may vary dependent on service need.

Working for our organisation

St George’s, Epsom and St Helier University Hospitals and Health Group cares for a population of four million people in South West London and North East Surrey. Our sites include St George’s Hospital, one of 11 major trauma centres in the UK and the largest healthcare provider and major teaching hospital in the area; St Helier Hospital, home to the South West Thames Renal and Transplantation Unit and Queen Mary's Hospital for Children; and Epsom Hospital, home to the South West London Elective Orthopaedic Centre (SWLEOC).

After years of collaboration, our two Trusts became a hospitals group in 2021. While remaining as two separate Trusts, being a hospitals group will help us to collaborate more closely on research, and the development, education, and training of our 17,000-strong workforce.

At gesh we are committed to supporting flexible working arrangements. Applicants are encouraged to discuss any flexibility they may need during the recruitment process.

Detailed job description and main responsibilities

Key Duties

The post holder will undertake any other duties which may be reasonably regarded as within the nature of the duties, responsibilities and grade of the post as defined, subject to the provision that appropriate training is given and that wherever possible significant changes of a permanent nature shall be mutually agreed and incorporated into the job.

Person Specification

Job Title: Planner