East Sussex Receptionist jobs

GP Receptionist Vacancy

Location: Lavant Road Surgery, Chichester PO19 5RH
Salary: Starting at £12.71 per hour, with an increase following successful completion of probation.
Hours: 20 hours per week – Monday to Friday (over 4 days), worked on a rota between 07:45 and 18:30.
Contract Type: Permanent
Pension: NHS Pension Scheme

About Us

At Lavant Road Surgery, we're proud to provide high-quality care to over 12,600 patients in our local community. We believe that exceptional patient care starts with a supportive and happy team.

You'll be joining a friendly, experienced practice made up of GPs, advanced practitioners, nurses, healthcare assistants, and a dedicated administrative team who work closely together to make a real difference every day. We value teamwork, respect, and creating a welcoming environment for both our patients and our staff.

The Role

We're looking for a friendly, organised, and enthusiastic individual to join our reception team. As the first point of contact for our patients, you'll play a vital role in ensuring everyone receives a warm welcome and the support they need.

No two days are the same, making this an ideal role for someone who enjoys variety, thrives in a busy environment, and takes pride in delivering excellent customer service.

Key Duties & Responsibilities

Greeting Patients
Provide a professional, friendly, and welcoming service to patients and visitors at our reception desk.

Managing Enquiries
Respond to patient enquiries in person and over the telephone, directing them to the appropriate clinician or service with empathy and efficiency.

Appointments
Book routine and follow-up appointments, manage appointment systems, and support clinical triage processes.

Administration
Carry out a range of administrative tasks, including processing patient requests, actioning GP tasks, and maintaining accurate patient records.

Communication
Work closely with patients, clinicians, and colleagues to ensure effective communication across the practice.

Confidentiality
Handle sensitive information with professionalism, maintaining patient confidentiality and complying with practice policies and data protection legislation.

About You

We're looking for someone who enjoys helping people, communicates confidently, and remains calm under pressure. You'll be a positive team player who is organised, adaptable, and happy working in a busy reception environment.

Essential Skills & Experience

• Excellent communication and interpersonal skills with a friendly, professional approach.
• Strong IT skills and confidence using computer systems.
• Ability to prioritise tasks, multitask, and work both independently and as part of a team.
• Good literacy and numeracy skills.
• A positive attitude and willingness to learn.

Desirable (but not essential)

• Previous experience in a GP surgery, healthcare setting, or customer service role.
• Knowledge of clinical systems such as SystmOne or EMIS Web.

If you don't have previous GP experience but have excellent customer service skills and enjoy working with people, we'd still love to hear from you, as full training will be provided.

What We Offer

• Competitive hourly rate with pay progression following probation.
• NHS Pension Scheme.
• Full training and ongoing support.
• Opportunities for professional development and career progression.
• A friendly, supportive, and welcoming team environment.
• Free tea, coffee, and biscuits.
• Annual staff social events.
• Access to NHS discounts and reward schemes (subject to paid sign-up).

How to Apply

If you're looking for a rewarding role where you can make a genuine difference to people's day while working as part of a supportive team, we'd love to hear from you.

Please apply with your CV and a covering letter via Indeed.

Closing Date: 03/09/2026
Interviews: Dates to be confirmed.

The post-holder must maintain the confidentiality of information relating to patients, staff, and practice business in accordance with the Data Protection Act 2018.

Employees are expected to comply with the Health and Safety at Work Act 1974 and follow all agreed health and safety procedures to help maintain a safe working environment.

All members of staff are responsible for reporting clinical and non-clinical accidents, incidents, and near misses promptly and for cooperating with any investigations when required.

All staff have a responsibility to safeguard and promote the welfare of children and vulnerable adults.

The practice is committed to equality, diversity, and inclusion. All employees are expected to uphold our Equal Opportunities Policy and contribute to a respectful and inclusive workplace.

If the successful candidate is currently registered as a patient at Lavant Road Surgery, they will be required to register with another GP practice.

A satisfactory DBS check will be required before employment can commence.

Job Types: Part-time, Permanent

Pay: From £12.71 per hour

Benefits:

• Company events
• Company pension
• Employee discount
• Store discount

Ability to commute/relocate:

• Chichester PO19 5RH: reliably commute or plan to relocate before starting work (required)

Experience:

• receptionist/administration: 1 year (preferred)
• Primary care: 1 year (preferred)

Language:

• fluent English (required)

Work authorisation:

• United Kingdom (required)

Work Location: In person