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    • Work alongside young trainees during café shifts, providing daily support and encouragement.
    • Ensure a warm, inclusive, and welcoming café environment for…
    • Assist with setup and close-down of café and beverage service areas.
    • Previous barista, café, hospitality, or customer service experience preferred.
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    • This permanent position offers around 20-30 hours per week on a flexible rota basis, which includes weekend work.
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    • Deliver exceptional guest experiences with enthusiasm and attentiveness.
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    • Helping to promote the café through social media and local contacts.
    • Making sure the café consistently delivers a high-quality experience.
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    • Maintain high standards of cleanliness throughout the café.
    • Work as part of a team to achieve café performance targets.
    • Hours:* 15-25 hours per week.
    • Keeping the café clean, tidy, and welcoming.
    • We have both casual and permanent hours available.*.
    • Serving customers and creating a great experience.
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    • This is an exciting opportunity for hospitality, catering, or retail professionals who enjoy leading teams, delivering exceptional customer service, and…
    • Attractive salary, *daytime only shifts, Christmas Eve, Christmas day and Boxing Day off, great staff discount on gallery and art shop.
    • Preparing food for the onsite café.
    • Reporting to the Head Chef, you’ll play a key role in keeping our kitchen running smoothly and ensuring students and staff…
    • Previous experience in a bar, restaurant, café or similar hospitality environment is preferred, but not essential for the right person.
    • Supporting with café preparation, clearing tables and resetting guest areas.
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    • Keep our café well-stocked and beautifully presented at all times.
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Job Post Details

Cafe Assistant / General Cafe Worker - job post

New Start Highland
9 Carsegate Road North, Inverness IV3 8DU
From £13.45 an hour - Permanent, Part-time
Responded to 75% or more applications in the past 30 days, typically within 1 day.

Job details

Pay

  • From £13.45 an hour

Job type

  • Part-time
  • Permanent

Shift and schedule

  • Monday to Friday

Location

9 Carsegate Road North, Inverness IV3 8DU

Benefits

Pulled from the full job description

  • Annual leave
  • Company pension

Full job description

Job Overview
New Start Highland is a dynamic and leading social enterprise which creates opportunities for transformation in people’s lives. Over the past 25 years New Start Highland has delivered a wide range of social services to transform Highland lives. New Start Highland also operates several commercial services to generate income to finance its charitable activities, including a new Café at our Carsegate site. Our new community café aims to support young people aged 16–25 in developing key hospitality and life skills.

We are seeking a Café Assistant / General Cafe Worker to support the delivery of high-quality customer service, kitchen duties, and front-of-house operations. You will also play a role in the cafe operations supporting young people, many of whom face barriers to employment, to gain confidence, accredited qualifications, and real-world experience, to help them build independent, sustainable futures, whilst also successfully running a community café that generates sustainable income and growth.

Purpose of Post - To deliver high-quality customer service skills, front-of-house operations, and general kitchen porter duties in our community café.

Accountable to - Cafe / Kitchen Supervisors

Working Relationships -

The post-holder will be required to develop effective and positive working relationships with all New Start Highland departments, colleagues and customers.

Key result area -

- To deliver a high quality, professional cafe service to meet departmental KPI’s and New Start Highland quality standards.

- To deliver an excellent customer experience.

- To perform all duties of the post in a professional manner in line with New Start Highland culture and core values.

Main responsibilities

- To assist in ensuring that in all aspects of work, New Start Highland’s values, policies and procedures are adhered to in a consistent manner.

- To maintain confidentiality.

- To liaise with staff, volunteers, service users and the general public in a courteous manner that promotes a positive image and upholds the company reputation.

- To always maintain safe systems of work ensuring quality of service and all relevant Health and Safety and hygiene regulations are consistently delivered.

- To communicate clearly and effectively with other members of the team and the general public.

Key Tasks

· Deliver front-of-house duties including customer service, till operation, order taking, barista skills, table service, and hygiene protocols.

- Undertake general kitchen duties.

· Work alongside young trainees during café shifts, providing daily support and encouragement.

· Ensure a warm, inclusive, and welcoming café environment for customers and trainees.

· Maintain daily front-of-house operations including cleanliness, customer flow, and service quality.

· Work collaboratively with kitchen and support staff to create a seamless training and customer experience.

· Any other duties appropriate to post

Conditions

The hours for this post are part time, worked flexibly to cover our café opening hours, which are 7.30am to 4pm (Mon to Fri); 10am to 4pm (Sat & Sun).

There are 32 days annual leave per year inclusive of public holidays rising to 35 days after five years’ service. There will be an opportunity to participate in a contributory pension scheme.

Core Skills and Competencies

Knowledge

Essential - Knowledge of customer service standards and health & hygiene regulations

Desirable - Relevant qualifications in hospitality, customer service, or training

Skills

Essential - Strong interpersonal and communication skills.

Desirable - Passionate about youth development, inclusion, and social impact.

Experience

Essential - Experience in a front-of-house or customer-facing hospitality role.

Desirable - Previous experience of maintaining accurate food hygiene standards.

Approach

Essential - Positive, patient, and adaptable, with good organisational skills.

- Ability to maintain good humour and remain focused under pressure.

- Smart and presentable appearance.

- Team mind set.

- Good time keeping.

- Accountable and responsible.

- Initiative and common sense.

Desirable

- Ability to relate to people and form and develop constructive relationships at all levels.

- Solution Focused.

Other

This post is subject to Enhanced Disclosure “clearance” and Police Scotland checks.

Job Types: Part-time, Permanent

Pay: From £13.45 per hour

Work Location: In person

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