Ef Medical jobs

Lead a year-round team, build a thriving local host community and take ownership of one of the most important parts of the international student experience.

Your Role

The Homestay Manager is a key year-round leadership role within EF Language Travel Torquay with significant responsibility for people, operational delivery, safeguarding and the student experience.

You'll take ownership of the homestay operation, leading the team responsible for recruiting and supporting hosts, planning accommodation capacity and placing students in safe, welcoming and suitable homes.

This is much more than an accommodation coordination role. You'll manage and develop Homestay Coordinators and additional seasonal staff. You'll make important operational decisions, lead local host recruitment and work as part of the destination management team throughout the year.

During the summer, you'll lead a busy customer-facing operation, overseeing placements, supporting students and hosts, and managing complex situations when they arise. The role offers broad leadership experience and a strong pathway towards wider operational responsibility within EF.

What You'll Do

• Take ownership of the homestay operation and its performance throughout the year.
• Turn student forecasts and booking patterns into clear host recruitment, capacity and allocation plans.
• Develop and deliver a local host recruitment and retention plan through community outreach, referrals, events, partnerships and online channels.
• Build strong relationships with new and returning hosts, ensuring they feel informed, supported and valued.
• Manage, coach and develop the Homestay Coordinators and seasonal homestay staff, setting clear expectations and monitoring performance.
• Oversee host applications, screening, home visits, checks, approvals and records.
• Ensure accommodation meets EF's quality and safeguarding requirements.
• Match and allocate students to suitable hosts, considering age, welfare needs, dietary requirements, allergies, transport and other relevant information.
• Maintain accurate student, host, placement and arrival information across internal systems.
• Work closely with Welfare, Transport, Student Experience, Finance, international sales offices and the wider Operations team.
• Work within the budget and commercial parameters agreed by the Operations Manager, keeping them informed of progress, risks and capacity gaps.
• Lead the day-to-day homestay operation during the summer and act as a senior point of contact for hosts and students.
• Oversee late placements, accommodation changes and emergency moves, making calm and timely decisions.
• Lead the response to complaints, welfare concerns and recurring quality issues, escalating serious matters appropriately.
• Monitor feedback, drive improvements and contribute to the post-summer review and planning for the following year.
• Participate in the senior on-call rota and provide calm, visible leadership when urgent or complex situations arise.

We're Looking For Someone Who...

• Has experience leading a team or operational service with responsibility for people, quality and delivery.
• Enjoys developing people and creating a positive, accountable and high-performing culture.
• Is confident building relationships and engaging with members of the local community.
• Has strong customer-service skills and can handle sensitive or challenging conversations professionally.
• Is highly organised and able to manage recruitment, compliance, allocations and competing deadlines.
• Has excellent attention to detail, particularly when working with safeguarding information and student needs.
• Can interpret forecasts and turn them into practical recruitment and capacity plans.
• Makes sound decisions and remains calm, positive and credible under pressure.
• Is comfortable leading a team while supporting hands-on delivery when required.
• Works collaboratively, uses systems confidently and is passionate about creating a safe and welcoming student experience.

Why Join Us?

Take on a genuine year-round management role with significant ownership and responsibility.

Lead and develop your own team while working closely with the Operations Manager.

Own an essential part of the student experience from long-term planning through to summer delivery.

Make important decisions, solve complex problems and see the direct impact of your work.

Build broad experience across leadership, safeguarding, recruitment, customer service and operational delivery.

Become a visible representative of EF within the local community.

Develop the experience needed to progress into broader operational leadership roles and build a long-term career within EF.

EF is committed to safeguarding and promoting the welfare of children and adults and expects all staff and volunteers to share this commitment. References will be followed up and will ask specifically whether there is any reason that the applicant should not be engaged in situations where they have responsibility for, or substantial access to, persons under 18. Upon interview all gaps in CVs must be explained satisfactorily and proof of identity will be required. Appropriate suitability checks will be required prior to confirmation of appointment.

Pay: £32,000.00-£34,000.00 per year

Benefits:

• Company events
• Company pension
• Employee discount
• On-site parking
• Private medical insurance

Work Location: In person