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    • By undertaking these core support functions, the role will create capacity for Community Response Officers, Supervisors and Managers to focus on investigations,…
    • View all Oxford City Council jobs - Oxford jobs - Response Officer jobs in Oxford
    • Salary Search: Community Response Team Support Officer salaries in Oxford
    • See popular questions & answers about Oxford City Council
    • £32,196 (National) £35,788 (London), rising to £32,598 (National), £36,189 (London) per annum on successful completion of probation.
    • G5: £33,159 per annum full time (pro rata for part time).
    • 29 days holiday, LGPS, subsidised leisure membership, flex scheme (where appropriate), employee…
    • Successful candidates will act as the main point of contact for all alarm & CCTV activations, reacting promptly and effectively to dispatch an alarm response…
  • View similar jobs with this employer
    • Have clear communication via face to face, by phone and email with children, parents and school staff.
    • (7.5 hour shift per day) From September to December…
    • 2+ years writing long-form direct response.
    • Write VSLs and Advertorial scripts from start to finish: hook, lead, story, mechanism, proof, offer, close.
    • Experience supporting customers over the phone and by email.
    • Confident communicating with customers by phone, email and other support channels.
    • Carrying out initial triage of tickets that are received either via email or phone call.
    • Our clients are primarily in the Security, Cleaning, Facilities…
    • Identify the presenting problem and determine appropriate service response level as per case response level standards.
    • Experience working within an EAP service.
    • Handle customer inquiries via phone or email in a timely and professional manner.
    • Freight forwarding – Freightlink Reload and Contract Logistics provides…
    • Ability to work collaboratively with other professionals in promoting a coordinated community response to violence.
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    • Have clear communication via face to face, by phone and email with children, parents and school staff.
    • (7.5 hour shift per day).
    • You will need to be confident in handling customer enquiries via telephone and email and will need to demonstrate a good standard of written English also.
    • Learn new skills and experience new roles such as response driving, becoming an Armed Response Officer or a Hostage and Crisis Negotiator.
    • You will be expected to contact transport companies in the UK market, via telephone and email, to sell our freight ferry ticket service, provide quotations,…

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Job Post Details

Community Response Team Support Officer
Oxford City Council
·
3.9
Oxford
£33,159 a year
Permanent, Full-time
Apply on company site

Job details

£33,159 a year
Permanent, Full-time
Oxford

Full job description

Salary
G5: £33,159 per annum full time (pro rata for part time)
Contractual hours
37
Basis
Full Time
Region
Oxford
Package
29 days holiday, LGPS, subsidised leisure membership, flex scheme (where appropriate), employee benefits scheme, post-probation pay increment.
Job category/type
Permanent
Date posted
30/10/2026
Job reference
002910

The Community Response Team Support Officer will provide a key first point of contact and administrative support function for the Community Response Team. The post holder will monitor shared inboxes, process incoming reports, answer telephone enquiries and accurately create cases on the Council's case management system.

This role will help ensure reports relating to anti-social behaviour, environmental crime, fly-tipping, waste and community safety are recorded accurately, triaged appropriately and allocated in line with service procedures. By undertaking these core support functions, the role will create capacity for Community Response Officers, Supervisors and Managers to focus on investigations, enforcement, safeguarding, partnership work and visible community response activity.

For an informal discussion about the post please contact Nick Prior on 07889173810 or email nprior@oxford.gov.uk

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