Email Response jobs

The Role:

Successful candidates will act as the main point of contact for all alarm & CCTV activations, reacting promptly and effectively to dispatch an alarm response officer (ARO) as required, ensuring the integrity of our monitored estate. They will also provide updates & reports, providing exceptional customer service at all times.

Salary: £27,000 rising to £28,833.79 after probation.

Key Responsibilities:

The role is varied and will include, but is not limited to, the following:

• Answering of telephone calls into the customer support desk, assisting with customer requests
• Handling of emails into shared inboxes
• Dispatching ARO’s and/or police to sites where intruders & suspicious activity has been detected
• Producing clear and concise reports for our customers in the event of a site incident
• Raising any remedial works required on the back of a dispatch, arranging static guards and property re-secure works
• Escalating any incidents of found squatters or travellers, that have taken possession of a customer’s asset, to our Specialist Solutions Team, working with them to ensure removal notices are served promptly
• Liaising with our Engineer Scheduling Team to ensure any issues with the alarms or CCTV systems are promptly attended to and rectified
• Dealing with complaints in accordance with the agreed escalation process

Skills and Attributes:

To apply for this position the candidate have the following:

• Excellent verbal and written communication skills
• Great attention to detail
• Able to multitask and effectively prioritise workload
• Excellent customer service skills
• Be computer literate with experience using MS Office (Word, Outlook and Excel)
• Be hardworking, flexible and able to use own initiative

Hours of Work: 19:00-07:00

Reporting to: Service Delivery Manager (Orbis Commercial)

The Company:

At Orbis we are the market leading provider of vacant property security, site management and people protection services within the UK. Our customers’ needs are at the very heart of what we do, and we continue to exceed their expectations through exceptional support and the continual development of new technologies.

We have a national network of branches across the UK delivering a wide range of services including intruder alarm & CCTV tower installations, property clearing and cleaning, site security, pest control, graffiti removal, 24/7 monitoring services and much more.

We make a commitment to employ locally, train well and further the careers of our staff, so in turn our teams deliver the absolute best service to our customers.

We have a high staff retention level, a generous employee benefits package and conduct an annual employee survey to gain insight and feedback into how we can further enhance the experience of working at Orbis.

If you’re looking for a career in a friendly team for a growing company who will support your development and career aspirations, get in touch!

Job Types: Full-time, Permanent

Pay: £27,000.00-£28,833.79 per year

Benefits:

• Company pension
• Life insurance
• Referral programme
• Sick pay

Work authorisation:

• United Kingdom (required)

Work Location: In person