Emergency Call Centre jobs in Scotland

Location: Hamilton Business Unit
Hours: 39.38 hours per week
Work Pattern: 4 on 4 off shift pattern including nights 7am - 7pm and 7pm - 7am.
Hourly Rate: £17.12 - £17.33 per hour

Finance & Corporate Resources require Call Services Assistants to join their 24 Hour Control Centre in Hamilton.

You will contribute to the operation of the Council’s Emergency Response and Community Alarm Services, providing a call handling service utilising current communication and IT systems.

Effective communication and interpersonal skills are essential along with the ability to display relevant IT skills. You will have the ability to work on your own initiative as well as being a team player. The ability to work shifts is essential.

Please answer the following questions as part of your application submission, your answers should be uploaded under supporting documents

• Please provide evidence of your experience and achievements in the five specific behaviours framework. 'Efficient, Flexible, Leading, Working with Others and Performing’?

If you require to submit any further additional information to support your application (not a CV), please upload this under supporting documents.

Please Apply online - All correspondence will be via your email address

Preferred candidates identified after the selection event process will be required to assist the recruitment team, if need be, to ensure timely completion of recruitment checks. If recruitment checks are not completed within a reasonable timescale, you may automatically be withdrawn from this position.

Canvassing of Elected Members or employees of South Lanarkshire's Council directly or indirectly in connection with any appointment within the Council shall disqualify the applicant.

Legislative Information

This post is excepted in terms of the Rehabilitation of Offenders Scotland Act 2020.

Overseas Criminal Records Check

An Overseas Criminal Records Check is required where applicants born outside the UK (Scotland, England, Wales and Northern Ireland) or who have lived or worked outside the UK for a continuous period of three months in the past 10 years.

Applicants are responsible for providing evidence of the Overseas Criminal Record Check. The check must be translated into English and should come from the police, judicial authority, government department or home embassy of the country or countries concerned. The check must include an official statement confirming that the applicant does not have any history of or pending criminal record proceedings. Checks may be carried out to authenticate the documents provided.

Equal Opportunities and Inclusion statement

The Council is committed to fostering equality, diversity and inclusion in its workforce. Therefore, we welcome applications from all sectors of the community, including under-represented groups within our workforce. We are keen to receive applications from candidates who have a disability, who are from a care experienced background, who are from a black, Asian or minority ethnic background, from a military service background and from those who are new Scots.

As a Disability Confident employer, we guarantee an interview to all disabled applicants who meet the essential criteria as outlined in the job profile for this position.

As proud holders of the UK Armed Forces Covenant Gold Award, the Council is also committed to supporting members of the armed forces community, including service leavers, veterans, reservists and their families. In line with this commitment, service leavers, their close family members, veterans and reservists will be guaranteed an interview if they meet the essential criteria as outlined in the job profile

As an employee of South Lanarkshire Council, you would also receive a wide range of benefits including:

• Enrolment in award winning local government pension scheme
• To increase the value of their pension pot, Local Government Employees can opt to join the Salary Sacrifice Shared Cost AVC scheme.
• Up to 33 days annual leave
• Public holiday entitlement (up to 10 days)
• Occupational sick pay
• Family friendly policies - flexible working and leave, maternity/paternity leave enhanced leave.
• Employee Discounts – including discounts at the cinema.
• Range of benefits to support you (Cycle to Work Scheme, Physiotherapy, Employee Assistance Program which offers practical and emotional support)

South Lanarkshire Council is the unitary authority serving the South Lanarkshire council area in Scotland. The council has its headquarters in Hamilton, has 16,000 employees, and a budget of almost £1bn. The large and varied geographical territory takes in rural and upland areas, market towns such as Lanark, Strathaven and Carluke, the urban burghs of Rutherglen, Cambuslang, and East Kilbride which was Scotland's first new town.