Emergency Call Centre jobs in Scotland

Join Our Team

Shifts: 12-hour Night Shifts | 4 on 4 off
Type: Permanent Position (Not a Zero-Hour Contract)

At SPS, we've been delivering trusted property services across the UK for over 30 years. We support more than 700 clients nationwide, including local authorities, housing associations, facilities management companies, landlords and estate agents.

Our award-winning 24/7 Response Centre is at the heart of everything we do, ensuring that customers receive fast, professional assistance whenever they need it. As our business continues to grow, we're looking for dedicated Night Shift Call Handlers to join our friendly team in Glasgow.

If you're calm under pressure, enjoy helping people, and want to build a long-term career with a company that values its employees, we'd love to hear from you.

The Role

As a Night Shift Call Handler, you'll be the first point of contact for customers reporting emergency property issues outside normal working hours. Every call is different, and you'll play a vital role in ensuring the right help is provided quickly and professionally.

Typical calls may relate to:

• Emergency housing repairs
• Out-of-hours contractor coordination
• Liaising with emergency services and response teams where required

Typical Tasks include:

• Answer incoming calls promptly and professionally
• Record accurate
• Assess situations and prioritise emergency responses
• Dispatch contractors and coordinate with internal and external teams
• Provide reassurance and clear communication to customers during stressful situations
• Maintain accurate records and ensure all calls are managed in line with company procedures

About You

We're looking for someone who is:

• An excellent communicator with a professional telephone manner
• Calm, organised and able to remain composed under pressure
• Comfortable using computer systems and accurately recording information
• A reliable team player with a positive attitude and strong customer service skills

Previous experience in a contact centre, emergency services, housing repairs, customer service or facilities management is desirable but not essential, as full training will be provided.

What We Offer

• Permanent employment with guaranteed hours
• Competitive salary
• Generous annual leave entitlement
• Pension scheme
• Modern Glasgow city centre office
• Comprehensive paid training and ongoing support
• No sales, cold calling or upselling
• A friendly, supportive team environment
• Opportunities for career progression and development across our growing business

Build Your Career with SPS

Many of our managers and supervisors started in frontline roles. We believe in investing in our people and providing genuine opportunities to develop new skills, take on greater responsibility, and progress within the company.

If you're looking for a rewarding night shift role where every shift makes a difference, we'd love to hear from you.

Apply today and become part of the SPS team.

SPS is proud to be an Equal Opportunities Employer.

Job Type: Part-time

Pay: £13.30 per hour

Benefits:

• Company pension

Work Location: In person