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    • Main duties include working as part of a team, supporting and directing staff to react promptly to emergency calls received from the control centre.

Job Post Details

Out of Hours Call Handler - job post

SOLIS GROUP
Glasgow G20 7BE
£26,000 - £29,000 a year - Full-time
Responded to 75% or more applications in the past 30 days, typically within 1 day.

Job details

Pay

  • £26,000 - £29,000 a year

Job type

  • Full-time

Shift and schedule

  • Weekend availability
  • Night shift
  • Holidays

Location

Glasgow G20 7BE

Benefits

Pulled from the full job description

  • Company pension
  • Company events
  • On-site parking

Full job description

Job Title: Out of Hours Call Handler

Location: Glasgow, Office Based

Full Time: 40 Hours Shift Pattern (Evenings, Nights, Weekends and Public Holidays as required)

Salary: Competitive

Join SOLIS Group

SOLIS Group is an innovative Facilities Management company providing reactive maintenance services across the UK. We are looking for a professional and customer focused Out of Hours Call Handler to join our growing team.

This is a fast-paced role where you'll be the first point of contact for emergency maintenance calls, ensuring customers receive a prompt and professional service outside normal business hours.

Key Responsibilities

· Answer and manage emergency maintenance calls.

· Log reactive jobs accurately using our CAFM system.

· Assess the priority of incidents and dispatch the appropriate engineer.

· Keep clients updated on engineer attendance and job progress.

· Escalate urgent or critical issues in line with company procedures.

· Complete detailed handovers for the daytime operations team.

· Maintain accurate records while meeting client service level agreements.

About You

We're looking for someone who has:

· Excellent communication and customer service skills.

· A calm and professional approach under pressure.

· Strong organisational and IT skills with excellent attention to detail.

· The ability to work independently and make informed decisions.

· Flexibility to work evenings, nights, weekends and public holidays.

Desirable

· Previous call centre or helpdesk experience.

· Experience within Facilities Management, Maintenance or Building Services.

· Knowledge of CAFM systems.

What We Offer

· Competitive salary

· Workplace pension

· Full training and ongoing support.

· Career development opportunities within a growing business.

· A supportive and friendly team environment.

· The opportunity to join an ambitious, technology-led Facilities Management company.

If you're organised, customer-focused and thrive in a fast-paced environment, we'd love to hear from you.

Apply today and become part of the SOLIS Group team.

Pay: £26,000.00-£29,000.00 per year

Benefits:

  • Company events
  • Company pension
  • On-site parking

Work Location: In person

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