Emplas Window Systems jobs in Daventry

Emplas is one of the UK’s largest window and door fabricators. As a manufacturer of double glazing we partner with leading window systems suppliers, and offer some of the industry’s most technically advanced low maintenance and energy efficient aluminium and U-PVC windows and doors. Being both upvc window manufacturers and aluminium window manufacturers, we work with the trade, new build, social housing and educational sectors since 1979, our reputation is built on service excellence.

We are a hard-working team who work to our values of integrity, teamwork, determination, excellence and pride, to achieve our purpose of improving Britain’s homes.

We are looking for a Commercial Aftercare Coordinator to join our busy commercial team!

Position:

• To be the first contact for all After Sales Work instructions, ensuring the end customer is contacted according to the Main Contractors Service Level Agreements (SLAs)
• Log instruction in the internal database and allocate the Service engineers appointment within the allocated ‘emergency’ level as stipulated by the contractor in the works instruction
• Ensure the service engineers diary for the area is completed and up to date ensuring all days are filled to capacity
• To ensure all materials required are either logged under the Customer Complaint Form (CCF) procedure or replacement stock jobs are raised and signed off
• Ensure all materials are readily available for the engineers to collect prior to call to guarantee the call is completed first time
• Keeping all internal service call schedules up to date. Including Daily service instruction log, weekly diary for the engineers and Weekly service call log
• All information being processed is to be accurate, complete and concise
• Ensure the engineers completion site audit pros are sent back to the main contractor when job completed and closed down
• Ensure all Main Contractors portals are up to date with date instruction booked for completion date, and any correspondence applicable to the instruction
• Responsible for all CCF return management that arise from replacements, working closely alongside their designated engineer
• Ensure a smooth process is adopted for fault finding reasons
• To build solid and trusted relationships across stakeholders, customers and engineers
• To ensure all Emplas procedures and policies are adhered to
• This is not an exhaustive list and will be subject to any other duties or responsibilities as required by the demands of the business and appropriate to the grade and level of this role

Requirements:

• A minimum of 1-2 years Customer Service experience
• Excellent Administration and organisational skills
• Excellent communication skills both written and verbal
• Able to work as part of a team and using your own initiative
• Able to be flexible and work within a fast-paced environment
• Excellent working knowledge of Microsoft Word, Excel and outlook
• Excellent Attention to detail
• Experience of using Window Designer or similar software

Other information:

In return, we offer:

• 28 days holidays (including Bank Holidays)
• Birthday day off
• Ongoing training and personal development opportunities
• Social events
• Recognition Awards
• Length of Service Rewards

subject to terms and conditions

Working hours are: Onsite, 37.5 hours per week. Monday to Friday, 9:00am - 5:00pm.

Salary: £25,000 per annum

Thank you for your interest in working for Emplas Window Systems. Unfortunately, we cannot provide visa sponsorship at this time. All applications must have the right to work in the UK to be considered. Strictly no agencies.

We welcome applications from everybody regardless of gender or age and from any and all backgrounds.