Employee Services Centre jobs in Fleet

We are currently recruiting for a caring and compassionate Senior Support Worker to join our friendly and dedicated team at our Frogmore Care & Wellbeing Centre in Yateley.

Hours: Monday-Friday 8:30-16:30

Age Concern Hampshire is an independent Registered Charity, passionate about supporting people aged 50+ since 1985 throughout Hampshire. We use our knowledge and experience to provide the best possible services that support, empower and reassure people to live as independently as they can. Our teams are dedicated to offering enabling services to allow clients to make the most of their ageing journey.

Working for Age Concern Hampshire

As well as working with a supportive team and experiencing immense job satisfaction, you will be making a real difference to the lives of older people in your local community. You will also receive the following benefits:

• Flexible working hours
• Opportunities for paid training, continuous personal development and career progression
• Free uniform & all PPE
• An Employee Assistance Programme offering 24 hour confidential support
• COVID-compliant working practices
• Pension Scheme with employer contributions
• Paid DBS

JOB PURPOSE

We are looking for a compassionate, experienced and proactive Senior Support Worker to join our day care centre, which provides high-quality day services for older adults. This is a rewarding senior role in which you will support clients to live fulfilling, dignified lives while also providing hands-on leadership to the wider support team.

Key ResponsibilitiesDirect Client Support

• Provide person-centred care and support to older adults attending the day centre in line with individual care plans.
• Support clients with personal care, mobility, medication administration and daily living activities as required.
• Plan, facilitate and lead meaningful activities tailored to clients’ interests, abilities and wellbeing — including those adapted for people living with dementia.
• Use recognised dementia-friendly approaches (such as life story work, reminiscence, and sensory activities) to promote engagement and reduce anxiety or distress.
• Build trusting relationships with clients, treating each person with dignity, respect and warmth.
• Monitor clients’ physical and emotional wellbeing throughout the day, escalating any concerns promptly.

Leadership and Supervision

• Act as a role model for support workers and volunteers, demonstrating best practice in dementia care and person-centred approaches.
• Support the induction, mentoring and day-to-day supervision of support workers
• Assist the Manager and Assistant Manager in organising rotas, delegating tasks and ensuring adequate staffing coverage as required.
• Lead the team in the Assistant Manager’s absence ensuring safe and effective service delivery at all times.

Care Planning and Record Keeping

• Contribute to the development, review, and updating of individual care plans and risk assessments.
• Maintain accurate, timely, and confidential records in accordance with organisational policies and data protection legislation.
• Liaise effectively with families, carers and social workers to ensure continuity of care.

Safeguarding

• Act as a safeguarding champion within the team, promoting a culture of openness and vigilance.
• Recognise and respond appropriately to signs of abuse, neglect, or deterioration in wellbeing, following safeguarding procedures and reporting obligations.

Health, Safety and Compliance

• Adhere to all health and safety policies, infection control procedures and food hygiene standards.
• Assist in completing audits, incident reports, and quality improvement activities as directed.

Essential Requirements

• Minimum NVQ/QCF Level 3 in Health and Social Care (or equivalent), or working towards this.
• Demonstrable experience working in a care setting with older adults, including people living with dementia.
• Sound knowledge of dementia and its impact on individuals and families.
• Experience of supporting or supervising others in a care environment.
• Strong communication skills — verbal, written and interpersonal.
• A patient, empathetic and reliable approach to care.
• Ability to work flexibly as part of a team.

Desirable Requirements

• A recognised dementia qualification
• Experience facilitating therapeutic or recreational activities for people with dementia.
• First Aid certificate.
• Knowledge of CQC regulations and quality frameworks.

Our Values

We are committed to providing a safe, welcoming, and stimulating environment for all our clients. We expect all staff to uphold the values of respect, inclusion, compassion, and continuous improvement in everything they do.

The role is subject to an enhanced DBS disclosure.

Job Type: Permanent

Pay: £14.00 per hour

Experience:

• Care: 1 year (preferred)

Work Location: In person