End User Support Specialist jobs

We’re the team behind the UK’s telecom networks—designing, building, upgrading, and maintaining the infrastructure that keeps the country connected. From large-scale fibre deployments to next-gen connectivity, Comex 2000 delivers with pace, precision, and innovation.

We’re looking for a customer-focused and proactive IT Support Specialist to join our team. Acting as the first line of IT support, you’ll play a critical role in keeping our people connected, productive, and supported by resolving technical issues quickly and efficiently.

This is a fast-paced, hands-on role where you’ll work across hardware, software, networks, and user support, ensuring business continuity while delivering an excellent user experience. You’ll also contribute to information security, system maintenance, and continuous improvement initiatives.

If you enjoy problem-solving, supporting end users, and working in a dynamic environment, this is a great opportunity to grow your IT career.

This role will be based at our Leeds offices with one day a week in Thornaby, therefore you must be able to drive. This is a 12 month fixed term contract.

What you’ll do

• Provide first-line IT support, responding to helpdesk tickets, calls, and emails from end users
• Diagnose and resolve hardware, software, and network issues, escalating where required
• Support users with device setup and configuration, including laptops, desktops, printers, and mobile devices
• Manage incident logging, prioritisation, and resolution through the IT ticketing system
• Perform routine IT tasks such as password resets, access management, and software installation
• Assist with network troubleshooting, including connectivity and VPN issues
• Maintain accurate records of all IT requests, actions, and resolutions
• Set up new starters with equipment and system access, ensuring a smooth onboarding experience
• Maintain IT asset registers and inventory, supporting asset management and reporting
• Support information security processes, including access reviews and incident escalation
• Assist in system maintenance, updates, and compliance with security policies and GDPR
• Provide basic user training and guidance, helping employees use systems effectively
• Contribute to knowledge bases, FAQs, and documentation
• Build strong relationships with internal stakeholders and provide clear communication on IT issues

Requirements

About you

• Experience in an IT support, service desk, or technical helpdesk role
• Strong customer service mindset with excellent communication skills
• Able to prioritise and manage multiple requests in a fast-paced environment
• Knowledge of Microsoft Office 365, email systems, and common business applications
• Basic understanding of networking concepts (e.g. TCP/IP, DNS, VPN, DHCP)
• Experience with Active Directory, user account management, and access controls
• Strong problem-solving skills with the ability to diagnose and resolve technical issues
• High attention to detail and commitment to delivering quality support
• Resilient, adaptable, and comfortable working under pressure
• Experience with IT systems, asset tracking, and ticketing tools

What you’ll need

• Previous experience in IT support, customer service, or technical roles
• Familiarity with IT support tools and systems
• Degree in IT, Computing, or related field (desirable) or equivalent experience
• Fluent English

Work Location: In person