English Speaking Paris jobs

About FTZ Telecoms

FTZ Telecoms is a growing local business supporting business customers with mobile, hosted phone systems, broadband and connectivity.

We’re looking for someone who wants to understand our business, take ownership of their work and contribute ideas. Alongside keeping customer orders, billing and service requests organised, you’ll help improve our processes, strengthen customer relationships and promote what we do.

This is a varied role for someone with relevant experience, confidence using technology and an appetite to learn and take on new responsibilities.

The Role

You’ll work closely with our sales, technical and business support teams, helping ensure customer requests are handled accurately and followed through to completion.

One day you could be investigating an invoice discrepancy, preparing a contract or coordinating a broadband installation. The next, you could be visiting a customer, gathering a testimonial or creating a LinkedIn post about a successful project.

Training and support will be provided across our products, processes and supplier systems. As your knowledge develops, we’ll expect you to work increasingly independently, identify improvements and contribute across the business.

Key Responsibilities

• Prepare contracts and process mobile, hosted telephony, broadband and connectivity orders, coordinating number transfers, equipment deliveries and installations.
• Learn and manage supplier processes, including O2 and Gamma, keeping customers informed and following orders through to completion.
• Handle customer requests and initial support enquiries, resolve issues within your training and coordinate technical escalations.
• Support billing and payment administration, checking account accuracy, investigating discrepancies and following up outstanding payments.
• Maintain accurate records across Salesforce, billing systems, spreadsheets and supplier portals.
• Organise outstanding work, proactively chase actions and identify opportunities to improve processes.
• Contact and visit customers to review their experience, identify service improvements and gather testimonials and case studies.
• Help plan and deliver regular marketing activity, including LinkedIn posts, customer emails and content showcasing FTZ’s services and customer successes.
• Develop your knowledge of telecoms, IT and emerging services, taking on new responsibilities and contributing ideas as the business grows.

You’ll receive guidance on products, messaging and approvals, while taking responsibility for progressing this work and keeping it active.

About You

You’ll enjoy getting things organised, learning how technology works and seeing tasks through to completion. You’ll be comfortable working with figures and systems, as well as speaking with customers.

We’re looking for someone who checks the detail, investigates problems and takes initiative. You should be willing to contribute ideas, learn unfamiliar areas and take on responsibilities as your confidence grows.

Essential Criteria

• Relevant experience in telecoms, IT, technology services or a similar environment.
• Experience managing customer requests, orders, accounts or business administration.
• Confident use of Microsoft 365, Excel and online systems, with the ability to learn new software and supplier portals.
• Strong organisational skills and attention to detail, including the ability to manage several open tasks and follow them through to completion.
• Good numerical skills, with the ability to check invoices, payments and records and investigate discrepancies.
• Clear, accurate written communication and confidence speaking with customers by telephone and in person.
• Evidence of using initiative to solve a problem, improve a process or take responsibility beyond routine assigned tasks.
• An interest in technology and willingness to develop knowledge across mobile, telephony, connectivity and new services.
• Willingness to take an active role in customer visits, testimonials, social media and marketing activity.
• GCSE English and Mathematics at grade C or above, or an equivalent qualification.

The quality of the written application will also be considered as evidence of communication skills and attention to detail.

Desirable Criteria

• Experience with mobile, hosted telephony, broadband or connectivity orders and provisioning.
• Experience with Gamma, O2 or other telecoms supplier systems.
• Experience in billing, payment administration, credit control or reconciliation.
• Familiarity with Salesforce, DocuSign or similar systems.
• Experience managing a company social media page, particularly LinkedIn.
• Experience writing customer communications, creating promotional content or gathering testimonials.
• Confidence using Canva or similar content creation tools.
• Experience conducting customer visits, service reviews or follow-up conversations.

What Success Looks Like

Within your first six months, we’d like you to understand our business, confidently manage the mobile and Gamma processes assigned to you, and keep your workload organised.

You’ll also be helping improve processes, maintaining regular marketing activity and building customer relationships through feedback, follow-ups and testimonials.

As FTZ develops, your responsibilities can grow to reflect your strengths and the needs of the business. Learning new areas and contributing beyond your initial duties is an important part of this position.

Package & Benefits

• £26,000–£30,000 per annum, depending on experience and skills.
• A permanent position with scope to develop as FTZ grows.
• Training and support from experienced colleagues.
• Employee Assistance and Wellbeing Programme.
• Service-related additional annual leave.
• Individual and team development opportunities and incentives.
• Casual dress.

Application Questions

Alongside your CV, please answer the following:

• Tell us about a time you took the initiative to improve a process or resolve a recurring problem. What did you do, and what changed?
• Describe a system, product or area of technology you had to learn. How did you become confident using it?
• Give an example of managing several customer requests or outstanding tasks while maintaining accuracy.
• FTZ has welcomed over 110 new customers but has shared very little about this publicly. What would you do in your first three months to help us make more of these customer relationships and stories?

Work location: In person, Derry BT47 6AA. Applicants must be able to reliably commute or relocate before starting.

We are unable to offer visa sponsorship for this position. Applicants must already be eligible to live and work in Northern Ireland without sponsorship.

Pay: £26,000.00-£30,000.00 per year

Benefits:

• Casual dress
• Health & wellbeing programme

Work Location: In person