Entertainment jobs in Cleckheaton

About First Call Gas

First Call Gas is a multi-award winning, family run Central Heating Company, offering Breakdown Cover, Boiler Installations, Servicing and Repairs to domestic homes across the West Yorkshire region. Our Head Office is based in Cleckheaton, however, we have engineers working in Bradford, Halifax, Wakefield, Leeds and Huddersfield. We are proud of our work culture and would welcome the right candidate to our fast paced, friendly and fun team.

The Role

Customer Service Manager

We are seeking to recruit a Customer Service Manager to lead our customer service team, making sure every customer gets a prompt, professional response across phone, email, web and social media. This is a hands-on role based in our Cleckheaton office, reporting to the Managing Director.

• Full Time
• Permanent
• 40 hours a week
• Monday to Friday 8.30am – 5pm

Main Duties include

• Managing customer enquiries across phone, email, web and social media, and handling the more complex enquiries, complaints and escalations yourself
• Overseeing, training and supporting our customer service team so that it runs smoothly day to day
• Contacting customers, landlords and letting agents to book appointments, follow up on quotes and keep them updated on their jobs
• Coordinating bookings and engineers' diaries, covering both planned and emergency work
• Handling general customer and office admin, including processing job paperwork and certificates
• Keeping customer records up to date in our job management system

Application Requirements

In this role you will always be busy and need to work reactively as well as proactively.

We are looking for someone with:

• Experience in a customer service, bookings or service coordination role
• Clear, friendly communication on the phone and in writing, with good judgement under pressure
• Strong organisation skills, the ability to juggle several things at once and a good eye for detail
• Confidence using Microsoft Office (Outlook, Word, Excel) and booking or CRM systems
• A self-motivated, hands-on approach, happy to take ownership and get stuck in alongside the team

The following would be beneficial but not essential:

• Experience in heating, plumbing or another trade business with engineers out on jobs, ideally with enough technical knowledge to understand a customer's problem over the phone
• Experience managing or training a small team
• Experience managing customer messages and enquiries on social media
• Experience working with landlords and letting agents

Applicants must have the right to work in the UK.

Benefits

• Nest Pension Scheme
• 20 days paid holiday a year plus 8 days bank holiday (increasing over length of service)
• Entertainment / Annual Events – previous examples annual Boxed Hospitality at Etihad and Old Trafford music events
• Regular Monday to Friday hours, with evenings and weekends free
• Training and support to help you settle in, with room to grow your role as the business expands
• A real say in how the office runs

For further information refer to: www.first-callgas.co.uk

Apply through Indeed with your CV and a few lines on why you'd be good at this role.

First Call Gas is an equal opportunities employer and welcomes applications from everyone.

Job Types: Permanent, Full-time

Pay: £26,000.00-£29,900.00 per year

Ability to commute/relocate:

• Cleckheaton BD19 3NX: reliably commute or plan to relocate before starting work (required)

Education:

• GCSE or equivalent (preferred)

Experience:

• Customer service: 1 year (preferred)

Work Location: In person