Entertainment jobs in Crawley

Job Description – Gravetye Manor Hotel and Restaurant

Title: Events Sales Coordinator

Hours: Full-time, 9.00am–5.30pm Monday to Friday (some flexibility can be made for the right candidate). Occassional ad-hoc evening and weekend work will be required due to the nature of the business.

Gravetye Manor is a delightful historic hotel set in more than 1,000 acres of tranquil English countryside yet just 30 miles from central London. Through our 17 beautiful rooms and 50-seat Michelin Star restaurant now with uninterrupted views over the garden, Gravetye combines old world charm and modern-day luxury offering guests a delightful stay.

Be ready to show your skills, learn from us all and deliver an impeccable service, yet in a friendly atmosphere.

Job purpose:

Responsibility for driving proactive and reactive events sales at Gravetye Manor including private dining, corporate meetings and weddings whilst coordinating and overseeing the seamless delivery of events. The role ensures the service standards expected of a luxury hotel are consistently achieved while meeting agreed financial targets and delivering an exceptional guest experience

Key responsibilities

• Work closely with the Events & Marketing Coordinator to ensure the smooth running of the events office.
• Manage and process inbound enquiries, bookings, and communications across all channels promptly and to brand standards.
• Coordinate event bookings, ensuring clear, professional client communication at all times.
• Prepare all relevant event documentation, including function sheets.
• Contribute to the development of Gravetye’s events offering to achieve revenue targets.
• Utilise event planning software effectively, keeping up to date with training and new developments.
• Manage administrative tasks including processing, invoicing, and filing of bookings.
• Liaise with internal teams and external suppliers (chefs, front of house, musicians, florists, etc.) to ensure efficient event coordination.
• Proactively promote Gravetye’s events offering by attending local and national events and identifying new business opportunities.
• Build rapport with prospective clients to convert enquiries into confirmed bookings.
• Nurture client relationships to encourage repeat business.
• Conduct venue showrounds (including weekends) with the aim of securing bookings
• Undertake any other reasonable duties as requested by the Director of Sales & Marketing

The Ideal Candidate will:

• Have a strong ability to build rapport quickly and develop lasting professional relationships
• Be a self-starter with excellent time management and multitasking skills
• Have outstanding written and verbal communication skills
• Be able to demostrate a meticulous attention to detail
• Be highly organised, with the ability to prioritise workloads and meet deadlines
• Have confidence with numbers and financial targets

General

• To maintain the standards of Gravetye in keeping with the Michelin star status.
• To comply all assigned duties according to the Company policy and in line with the Company standards and procedures.
• To have a full knowledge of and be able to act upon the Fire procedures as laid down in the Hotel Fire Procedure in compliance with the Fire Precautions Act 1971 and to attend Fire Training as requested.
• To be fully aware of the required standards of Health and Safety in accordance with the Health and Safety at Work Act 1974 and company procedures and to attend Health & Safety Training as requested.

Benefits:

• 28 holiday days inclusive of bank holidays with extra days added depending on length of service
• Monthly paid service charge paid in arrears and accrued from your first day of employment
• Staff discounts available within Relais & Châteaux and Pride of Britain
• Staff discounts at Gravetye Manor and family rates
• Anniversary gifts from your first anniversary
• Employee of the quarter and employee of the year awards
• Meals provided on duty
• Auto enrolled into company pension scheme
• Employee Assistance Programme + access to online Dr's appointments and prescriptions
• Hospitality Rewards - 1000's of discounts and savings with major shopping outlets eg: Waitrose, Sainsburys, Boots, M&S, John Lewis, Morrisons and many more
• Yearly Christmas staff party

Thank you for considering Gravetye Manor as your next career step and we very much look forward to hearing from you.

Job Type: Full-time

Pay: £27,500.00-£29,000.00 per year

Benefits:

• Company events
• Employee discount
• Free parking
• Health & wellbeing programme
• On-site parking
• Referral programme
• Sick pay

Work Location: In person