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Senior Bordereau Administrator - job post

Woodgate and Clark
West Malling
Permanent, Full-time
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Job details

Here’s how the job details align with your profile.

Job type

  • Permanent
  • Full-time

Shift and schedule

  • Day shift
  • Monday to Friday

Location

West Malling

Benefits
Pulled from the full job description

  • Company pension
  • Employee discount

Full job description

Senior Bordereau Administrator

Job Type: Full Time, Permanent

Location: West Malling

Salary: £Competitive

Benefits

  • A people centric culture, supported with mentoring and development opportunities.
  • Competitive base salary dependent on level of experience & qualifications.
  • 25 days holiday, plus bank holidays and our purchase/buy back scheme.
  • 2 CSR volunteer days for a charitable cause of your choice.
  • Company Contributory Pension.
  • Life assurance benefit – x4 annual basic salary.
  • An extensive Employee Assistance Programme, including 24/7 access to a private GP.
  • Various discounts on lifestyle and entertainment via our ‘Advoperks’ membership.
  • Exam study and support.

About us

Woodgate & Clark has been providing a loss adjusting service to the UK insurance market for over 40 years and, since 2015, has been part of the Van Ameyde Group, Europe’s market leader in international claims management.

At Woodgate & Clark, we pride ourselves on our superior technical expertise and the quality of the service that we provide to our clients, whilst enjoying one of the highest ratios of qualified personnel in the profession.

The Vacancy – Senior Bordereau Administrator:

We are looking for an experienced Senior Bordereau Administrator to work within our DCA and Desktop team based in Kings Hill, West Malling.

Our DCA and Desktop team allocate, monitor, handle and authorise claims in line with agreed client requirements and delegated authority levels as well as managing claims from first notification of loss through to conclusion, including payment management and MI reporting.

Hybrid working options are available, with 2 days based at our Head Office in Kings Hill, and 3 days working from home. This role is 37.5 hours per week, Monday to Friday, with a flexible start time from 8.30am to 9am and finish at either 5pm or 5.30pm depending upon your preference.

Our culture is to support our employees with the appropriate level of guidance and mentoring to fulfil their role to the required standards and drive their career progression, so you’ll receive mentoring and training from day one.

What you’ll be doing:

Reporting to our DCA Manger, the role forms a pivotal part of our team. You’ll have responsibility to create, check and manage our TPA bordereaux MI and provide reconciliation of payments, incoming funds in line with agreed SLA’s. You’ll also validate payment data on our claims software and issues payment letters in line with agreed SLA’s along with producing credible MI for our DCA Clients.

Main Responsibilities:

  • Review, check and validate claim payments from DCA funds whether by BACs or cheque.
  • Review, check and add payment data to claim record.
  • Receive, review and validate MI to identify and resolve any data inaccuracies before release to Clients.
  • Ensure money laundering documentation is matches payment request.
  • Liaise with handling adjuster to manage any data discrepancies or Insurer authority on non-DA cases that are not clear on claim record or are incorrect.
  • Review, check and seek Insurer approval on non-DA fee payment requests in accordance with Client specific requirements.
  • Review and ensure payments are accurate and made in accordance with Client requirements.
  • Monitor funds requesting top-up funds when low.
  • Review, check and allocate incoming funds from bank statements daily to reconciliation sheets and to inform accounts thereafter.
  • Escalate to Clients when funds are low and manage key relationships in this regard.
  • Review, check and validate month end bank statements to match reconciliations on each TPA fund.
  • Review each bank account and report to line manager weekly with update identifying any issues with the accounts or funds.
  • Manage workloads within small team to ensure capacities are utilised evenly.
  • Ensure compliance with regulatory requirements at all times and highlight any contravention to the Operational Support and Compliance Manager.
  • Uphold Woodgate & Clark Ltd Code of Business Conduct at all times.

About you:

Our ideal candidate will have experience in producing Lloyds MI and fund management information or will be able to demonstrate client account process and Lloyds MI production. Experience or knowledge of claims handling will be an advantage.

You’ll also have:

  • Solid experience with MS Exel, including pivot tables and formula creation.
  • Accuracy of data, with attention to detail at all times.
  • Customer and Quality focused, providing exceptional service levels to both internal and external customers.
  • Team focused – working with colleagues throughout the business.
  • Target focused – making sure KPI’s and SLA’s are met.
  • The ability to work on own initiative and as part of a team.
  • Excellent communication skills.
  • A positive attitude and a proactive approach to solving problems.
  • Able to co-ordinate a variety of actions concurrently.

If you have the necessary experience and would be interested in joining a progressive and expanding company who invest heavily in employee development, then please apply!

Woodgate & Clark operates as an equal opportunities employer and we welcome all applications regardless of gender, marital status, sexual orientation, pregnancy, race, colour, ethnic origin, nationality, religion or beliefs, age, politic opinions or trade union membership.

Woodgate & Clark uses a third party to undertake a number of checks. Any offer of employment made by Woodgate & Clark would be conditional upon receiving a satisfactory reference, identity checks and basic DBS check.

Job Types: Full-time, Permanent

Benefits:

  • Company pension

Schedule:

  • Day shift
  • Monday to Friday

Work Location: In person

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