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Job Post Details

Customer Service Advisor - job post

GP Racing Simulators Limited
Stewartfield Way, East Kilbride G74 4GT
From £12.60 an hour - Part-time, Zero hours contract

Job details

Pay

  • From £12.60 an hour

Job type

  • Zero hours contract
  • Part-time

Shift and schedule

  • Weekend availability
  • Day shift

Location

Stewartfield Way, East Kilbride G74 4GT

Benefits
Pulled from the full job description

  • Company pension
  • Flexible schedule
  • Free parking
  • On-site gym
  • On-site parking

Full job description

Job Title: Customer Service Advisor
Location: GP Racing Simulators, Playsport, East Kilbride, G74 4GT

About Us: GP Racing Simulators offers an immersive, state-of-the-art virtual reality racing experience, complete with full-motion simulators, competitive events, and a relaxing lounge and bar area. We're dedicated to providing an exciting, welcoming, and memorable experience for racing enthusiasts and casual visitors alike.

Role Overview: As a Customer Service Advisor, you'll be the welcoming face and first point of contact for our guests. Your role is essential in creating a positive atmosphere, ensuring smooth customer experiences, and addressing inquiries with enthusiasm and professionalism.

Key Responsibilities:

  • Greet customers warmly, assist with bookings, registrations, and inquiries.
  • Provide clear, friendly guidance on using simulators and safety procedures.
  • Maintain detailed knowledge of services, events, and promotions to inform customers.
  • Resolve customer questions, feedback, and complaints promptly and professionally.
  • Assist in maintaining cleanliness and organisation of reception, lounge and simulators.
  • Coordinate with the rest of the team to address any simulator-related issues promptly.
  • Support event preparations and manage customer flow during peak times.

Qualifications and Skills:

  • Excellent communication skills and customer-oriented approach.
  • Positive, friendly, and approachable personality.
  • Previous experience in customer service, hospitality, or retail (preferred).
  • Strong organizational skills and attention to detail.
  • Ability to remain calm under pressure and handle busy environments efficiently.
  • Interest or knowledge in motorsport or gaming is advantageous but not required.

Why Join GP Racing Simulators?

  • Enjoy working in an exciting, innovative, and engaging environment.
  • Opportunities for career growth within a thriving entertainment sector.
  • Be part of a passionate team that shares your enthusiasm for delivering exceptional experiences.

Hours: Flexible working hours including evenings and weekends.

Apply Now: We look forward to welcoming motivated individuals passionate about delivering outstanding customer service to our team!

Job Types: Part-time, Zero hours contract

Pay: From £12.60 per hour

Expected hours: No more than 38 per week

Benefits:

  • Company pension
  • Free parking
  • On-site gym
  • On-site parking

Schedule:

  • Day shift
  • Weekend availability

Experience:

  • customer service: 2 years (required)

Licence/Certification:

  • Driving Licence (required)

Ability to Commute:

  • East Kilbride, G74 4GT (required)

Work Location: In person

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