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Job Post Details

Duty Manager - job post

Melksham Town Council
Market Place, Melksham SN12 6ES
£21,413 a year - Permanent, Part-time

Job details

Here’s how the job details align with your profile.

Pay

  • £21,413 a year

Job type

  • Part-time
  • Permanent

Shift and schedule

  • Weekend availability
  • Monday to Friday
  • Holidays

Location

Market Place, Melksham SN12 6ES

Benefits
Pulled from the full job description

  • Company pension
  • Sick pay

Full job description

Job Summary
Reporting to the Deputy Facilities Manager and deputising in their absence, the Duty Manager is responsible for the successful operation of Melksham Assembly Hall and Town Hall room hires, managing all areas of the facility; achieving a high standard of service and providing a quality hospitality experience for all customers.

Being a hospitality/service industry type role, the hours of work involve weekends, evenings and Bank Holidays.

Responsibilities

  • To carry out stock checks and stock rotation of the bar, placing appropriate orders as required.
  • To ensure the hall and/or lounge is set up in line with recognised regulations and agreed customer requirements (to include stage P/A system and lighting). The role requires a good degree of physical fitness as the hall can require extensive rigging for various events with some quick turnaround times.
  • To assist the Deputy Facilities Managers in preparation for events, including liaison with customers to identify requirements and caterers/entertainment and providing hall/lounge viewings prior to events taking place.
  • To supervise events taking place at the Hall, ensuring high quality customer service is provided.
  • To be available for front of house duties, acting as an ambassador for the Council, serving behind the bar including ticket sales and cash reconciliation as required.
  • To provide refreshments to bookings at the Melksham Assembly Hall and Town Hall, as necessary.
  • To assist the Deputy Facilities Manager in administration tasks as directed.
  • To ensure that all areas are adequately cleaned and well presented.
  • To assist the Deputy Facilities Manager in maintaining the Assembly Hall website, updating it regularly to ensure a professional image.
  • To produce promotional marketing material for Hall events and facilities, optimising opportunities to increase potential for hall hire.
  • To maintain a high standard of building presentation.
  • To undertake specialist cleaning as required, including maintenance of the Main Hall, cellar area and cleaning of chairs.
  • To supervise maintenance contractors as required.
  • To assist the Deputy Facilities Manager in setting up the Assembly Hall and Town Hall for all bookings.
  • To deal with any customer enquiries and complaints in a polite and helpful manner.
  • To ensure the smooth running of the building/event, as directed.

Skills

  • Previous experience in the hospitality/service industry
  • Previous experience working evenings and weekends.

Desirable

  • Experience at a supervisory level
  • Level 2 National Certificate for Personal License Holders
  • First Aid at Work Certificate
  • Level 2 National Certificate for Designated Premises Supervisor
  • Basic Food Hygiene Certificate
  • Qualification in Customer Service

This role is ideal for individuals who are comfortable working in a hospitality environment, communicating with the public, working on their own initiative and being resourceful and organised.

Job Types: Part-time, Permanent

Pay: £21,413.00 per year

Expected hours: No less than 30 per week

Benefits:

  • Company pension
  • Sick pay

Schedule:

  • Monday to Friday
  • Weekend availability

Experience:

  • Hospitality: 2 years (required)

Work Location: In person

Application deadline: 15/11/2024
Reference ID: AHDM_Oct24

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