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Contact Centre Operations Personal Cruise Outbound Advisors (12 months FTC) - job post

Carnival UK
4.1 out of 5
Southampton
Full-time
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Job details

Here’s how the job details align with your profile.

Job type

  • Full-time

Shift and schedule

  • Monday to Friday

Location

Southampton

Full job description

Job Description


No one knows cruising like Carnival UK. We deliver holiday happiness for millions of people each year and that’s a responsibility we take seriously.

We’re part of Carnival Corporation, the world’s largest holiday company and a business to truly believe in. Our 24/7 operation is propelled by the vast variety of roles under our roof, and anchored by our nautical knowledge that spans the globe.

From formal qualifications to the life lessons of worldwide travel, we offer our people a broad range of personal and professional development opportunities and this journey can begin as a Personal Cruise Outbound Advisor within our Contact Centre Operation.


Key Responsibilities Include

  • Develop and manage relationships with their assigned guests, through excellent customer service and rapport building.
  • Working to achieve guest & revenue targets by proactively securing bookings from leads provided from across the business with limited supervision
  • Through passion for our brand, using your product knowledge and sales skills you will covert guests to book, recognising opportunities on every contact to maximise the guest’s cruise experience through upselling, the purchase of cruise holiday products and ancillaries.
  • Acting as the guests one point of contact throughout the pre cruise journey, providing support with existing booking queries & amendments, and confidently owning and resolving any issues they are presented with, with the aim of generating repeat business.

This role is classified as CUK13 and is available on a full-time 12 months fixed term contract basis. We offer hybrid work with a minimum of two days per week in our Southampton office.


Requirements: What You Need to Succeed

Successful candidates will possess:

  • Effective communication skills and be able to offer great customer service, with the desire to go the extra mile for our guests
  • Use product knowledge and sales conversation techniques to meet sales targets
  • Exceptional customer service skills
  • Be a problem solver

We recognise the value in having people with a variety of backgrounds, experience and skills in our business. That means the role requirements here should be seen as a guide, not a checklist.


About You: The Ideal Candidate

You are more than just your CV. You're someone who brings:

  • Professionalism – be ready for work, courteous to colleagues and protect customer information
  • Positive Attitude
  • Team Collaboration
  • Motivation and drive to reach personal and team goals

Personal Cruise Outbound Advisor: What you need to know

Start dates: Monday 23rd September 2024

Training: first 8 weeks will be with our training team; Monday to Friday 9:00 to 18:00
Average working hours are 40 per week.

You will be required to work shifts on a rostered basis within the opening hours of the Contact Centre (CCO) Monday to Friday 08:30 to 20:15, Saturday 08:30 to 18:15 and Sunday 10:00 - 17:15, inclusive of weekends and evenings.

You will be required to work 2 Saturdays in 4 and 1 Sunday in 4. Your shifts will be exclusive of breaks for lunch. Your exact shifts, rotations and breaks will be subject to local arrangements with the CCO Resource Planning team.

This role is offered on a 12 month fixed term contract.


Why Join Us?

Working within our Contact Centre Operations teams means you’ll be part of a community that values growth, work-life balance, and well-being.

Employee Discounted Cruising plus Friends and Family offers

  • Recognition scheme with prizes and awards
  • Regular office events including live entertainment, lifestyle events and charity partner fundraisers
  • Extensive learning and development opportunities
  • Employee-led networks
  • Company paid Health Cash Plan and health assessment
  • Discounted retail and leisure via discounts portal
  • Minimum 25 days leave, bank holiday allowance and holiday trading scheme

Take the Next Step

Our Hiring teams value giving candidates a great experience, if we receive a high volume of applications that will compromise our ability to offer the service we like to provide, the role could be paused or closed early, we therefore encourage you to apply early to avoid disappointment.


#LI-Hybrid
#Job Functions: Customer Service; Other; Sales;
#LI-NL1


About Us

Holidays are one of life’s greatest pleasures. Having the chance to relax, escape and explore is a magical thing. And there is no better holiday than a cruise.

No one knows cruising like Carnival UK, where talented people from across the globe come together to create unforgettable holiday happiness. As part of the world’s largest holiday travel and leisure company, we take enormous pride in bringing to life two of the most iconic brands from Britain’s rich seafaring heritage, P&O Cruises and Cunard. Collectively they have been delivering unbridled joy, boundless adventure and lifelong memories to millions of people for over 350 years. And in a multi-million pound global holiday market, where cruising has barely scratched the surface, we have the opportunity to do that for many, many more people.

Our diverse yet tight knit teams share high standards, heartfelt values and passion for our purpose. Our Culture Essentials describe the expectations we have for ourselves and of each other, in building a culture that supports safe, sustainable, compliant operations and celebrates diversity, equity and inclusion.

It’s through the successful delivery of these extraordinary travel experiences for our target markets and our distinctive culture, that we hope to become Travel’s Employer of Choice.
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