Entry Level Customer Success jobs in London

Franchise Partner Support Executive
Location: Field-based role with extensive travel throughout the UK
Employment Type: Full-time

About Foodhub

Foodhub is a global technology platform serving the hospitality sector, providing EPOS, ordering, and digital solutions to restaurants and takeaway businesses worldwide. Our success is built on deep operational understanding of hospitality environments and strong, locally delivered client services.

As Foodhub continues to scale internationally, we are strengthening our in-country client services and EPOS support operations to ensure our partners receive hands-on, commercially effective support aligned to real hospitality operating conditions.

Key Responsibilities

• Partner Onboarding & Activation
• Maintain and deliver a structured onboarding process for franchise partners.
• Coordinate system setup, training, integrations and operational readiness.
• Manage onboarding timelines, launch milestones and go-live activities.
• Ensure operational, technical and compliance requirements are met prior to launch.
• Support a seamless transition from contract signing through to successful activation.

Partner Support & Success

• Act as the primary point of contact for franchise partners throughout onboarding and the initial 90-day period.
• Build and maintain strong relationships with franchise owners and key stakeholders.
• Monitor early performance, identify issues and coordinate internal support to drive successful outcomes.
• Support the adoption of operational best practices, digital tools and performance improvements.
• Deliver a positive partner experience that supports satisfaction and retention.

Process Improvement & Reporting

• Maintain onboarding records, readiness tracking and launch forecasts.
• Monitor onboarding progress, partner performance and key success metrics.
• Identify and implement improvements to onboarding and partner support processes.
• Prepare handover documentation to support transition into long-term account management.

General Responsibilities

• Represent Foodhub in partner meetings, training sessions and cross-functional discussions.
• Collaborate effectively across departments to achieve business objectives.
• Maintain confidentiality of company, partner and employee information.
• Undertake any other reasonable duties as required by senior management.

Key Performance Indicators

• Onboarding completion within agreed timescales.
• Percentage of franchise partners launched on schedule.
• Training completion rates.
• Partner readiness and activation success rates.
• Partner satisfaction scores during onboarding.
• Issue resolution response and completion times.
• Early-stage partner performance against agreed objectives.
• Successful handover to long-term account management.

Regional Scope

• Support franchise partners across the UK and Europe as required.
• Occasional travel may be required based on business needs.

Person Specification

Qualifications

Degree level qualification or equivalent experience.

Experience

• Experience in partner support, onboarding, account management or franchise operations.
• Experience managing multiple projects, stakeholders and deadlines.
• Ability to work independently within established processes and frameworks.
• Experience supporting franchise, multi-site or hospitality businesses is desirable.
• Experience resolving operational issues and managing stakeholder expectations.
• Comfortable navigating CRM systems, ticketing tools and digital onboarding platforms.

Skills & Competencies

• Strong relationship-building and stakeholder management skills.
• Excellent organisational, communication and time management skills.
• Ability to analyse data and identify improvement opportunities.
• Strong problem-solving and decision-making abilities.
• Ability to work collaboratively across departments.
• Self-motivated, proactive and able to work independently.
• Professional, diplomatic and partner-focused approach.

Pay: £28,000.00-£32,000.00 per year

Application question(s):

• Describe your experience onboarding new partners, clients or franchisees. What was your role in the process?
• Describe a time when an onboarding or launch didn't go to plan. What did you do to get it back on track?

Licence/Certification:

• Driving Licence (required)

Work Location: On the road