Entry Level Helpdesk jobs

Job Title: Operations Coordinator

Location: Aquevo Operations Office, London NW2
Reports To: Operations Manager
Job Type: Full-Time, Permanent

About the Role:

Join Aquevo, one of the UK’s leading drainage and plumbing contractors, at an exciting stage of growth.

This is not an IT helpdesk role.
You will be working in a property maintenance and engineering environment, supporting our field engineers by booking jobs, coordinating works, ordering parts, and keeping clients updated.

If you enjoy being organised, working at pace, and keeping engineers and jobs running smoothly, this role will suit you perfectly.

What You’ll Be Doing:

• Book, rebook, and progress reactive and planned maintenance jobs
• Update job notes and completion details for drainage and plumbing works
• Approve completed jobs for invoicing

Engineer Scheduling & Coordination

• Schedule engineers’ daily workloads and manage diaries
• Monitor job progress and adjust schedules where needed
• Liaise with engineers regarding access, parts, and site attendance

Invoicing & Client Liaison

• Raise invoices once the work is completed
• Chase outstanding quotes and approvals
• Communicate professionally with property managers and clients

Parts Ordering & Tracking

• Order materials using approved suppliers
• Track deliveries and update the team when parts arrive
• Ensure engineers have the correct parts before attending site

Systems & Admin

• Use BigChange (or similar job-management software) to manage jobs
• Keep records accurate and up to date
• Support the management team with reports and updates
• General office administration and coordination tasks

Out-of-Hours Support

• One evening per week, providing support for urgent maintenance bookings

What We’re Looking For

• Experience in property maintenance, repairs coordination, facilities, or engineering admin
• Previous helpdesk, scheduling, or coordination experience (non-IT)
• Comfortable working in a fast-paced maintenance environment
• Strong organisation and attention to detail
• Confident communicator with engineers, suppliers, and clients
• Proactive, reliable, and able to work independently

❌ This role is not suitable for IT or technical support backgrounds unless you have experience in property maintenance or engineering coordination.

Why Join Aquevo?

At Aquevo, you’re joining a growing, well-established contractor that values teamwork, reliability, and doing things properly.

We promote from within, support our people, and give those who join early real opportunities to grow with the business. You’ll be part of a close-knit operations team where your work directly impacts day-to-day success.

If you want a hands-on role in a busy engineering and maintenance environment, we’d love to hear from you.

Job Types: Full-time, Permanent

Pay: £30,000.00-£32,000.00 per year

Benefits:

• Company pension

Application question(s):

• How many years experience in property management or maintenance?
• Have you previously worked in a helpdesk, operations, or coordination role where you scheduled jobs, liaised with engineers, or handled client maintenance requests?
• This role requires managing reactive maintenance jobs, prioritising urgent works, and communicating with engineers and clients throughout the day. Are you comfortable working in a fast-paced, operations-driven environment?

Education:

• A-Level or equivalent (required)

Experience:

• Helpdesk: 2 years (required)
• Office: 2 years (required)

Licence/Certification:

• Driving Licence (required)

Work Location: In person