Epsom Downs jobs

Our mission is to provide opportunities for people to develop to their full potential, with a focus on children and young people and those who are vulnerable, have a disability or face disadvantage.

We are recruiting for a Children and Young People Administrator (Family Centres) to join our CYP Team. You will be required to perform general administrative duties including using Early Help Management system for group work recording.

The post holder must be confident and familiar with a range of IT packages including Microsoft 365 and Excel. And they will also have some reception cover responsibilities at the Mole Valley Family Centres.

The successful candidate must hold a 5 GCSE's or equivalents including English and Maths at grade C or equivalent and Vocational training qualifications in secretarial work, business or IT at level 3 or above.

Key responsibilities:

• Support the Family Centre Manager in ensuring the Family Centre is operational and ready for group work programmes.
• Help staff the reception area at the Family Centres to the highest professional standards including administering day-to-day general aspects of the Centre
• Help ensure that the Family Centres reception area operates, at all times, to the highest possible professional standard
• Act as a point of contact for the team, dealing with queries, assessing the nature of telephone calls, referring them to the appropriate person and receiving visitors.
• Responsible for general administrative support to the Centre.
• Fire Marshall duties to ensure the safety of the building users.
• Maintain the building key and FOB log.
• Building related tasks, including raising maintenance requests on Pyramid or through Surrey CC Helpdesk.
• Keep informed about appropriate services within the centre and reach area and ensure that all information, leaflets and displays are kept up to date.
• Provide admin support for YMCA Family Centres including reporting maintenance issues, booking meetings, uploading data onto various Surrey County Council platforms – EHM, Wisdom and Tableau.
• Liaising with professionals and partners including social workers to ensure that families are continued to be safeguarded.
• Handling significant sensitive information (SCARF and NHS safeguarding reports) in a timely manner to ensure that families are safeguarded.
• Uploading sensitive documents in accordance with EHM database guidelines.
• Circulating meeting agendas, taking and writing up meeting minutes for Family Centre team meetings.

We are seeking candidates who are passionate about working for a charity and making a difference to the lives of the children and young people in our community.

If you’re enthusiastic about this opportunity but your experience doesn’t align perfectly with every requirement, we encourage you to apply anyway and demonstrate how your experience is transferrable. You may be just the right candidate.

Working Hours: 25 hours a week, Monday to Friday, 9:30-14:30 (no break)

Working Pattern:

• Red Oak Family Centre: Monday, Wednesday, Thursday (9:30-14:30, no breaks)
• Epsom Downs Family Centre: Tuesday, Friday (9:30-14:30, no breaks)

PAY: £13.45 - £14.07 per hour, FTE: £24,479–£25,615 per annum

BENEFITS:

• Be part of a long-standing and well-respected charity
• Discounted childcare for permanent employees
• Gym membership and free access to all leisure facilities for permanent employees
• Eligibility for Blue Light Discount Retail Card
• Cycle to Work Scheme
• 6.6 weeks annual leave which increases after 2 years' continuous service
• Free access to our Employee Assistance Programme
• On site parking

INTERVIEWS: 20/11/2026

TO APPLY: Please scroll down the page to the application form.

Successful candidates will already have the right to live and work in the UK without restrictions. We are unable to offer visa sponsorship for this role.

An inclusive workplace We are committed to policies and practices of equality, diversity and inclusion and to supporting our people to make sure our culture is consistent with this commitment.

Accessibility if you require assistance or have questions regarding the application process, please do contact us at HR@ymcaeastsurrey.org.uk

YMCA East Surrey requires all staff and volunteers to be committed to safeguarding and promoting the welfare of children and young people, and to respond proactively to safeguarding concerns. Successful applicants are required to undertake an Enhanced DBS (including the Children’s and Adult’s barred lists) check, along with reference checks.