Ers Medical Home Based jobs

We have two fantastic opportunities to join our Outpatient Appointments team as Administration Officers. Based in the main Outpatients Department, you will be required to work closely with clinicians and other administrative colleagues to ensure all clinics are fully utilised and prepped. You will also responsible for managing patients RTT pathways. You will be responsible for answering any telephone queries both from staff and patients.

This position is not currently eligible for a certificate of sponsorship in line with Home Office guidance as it does not appear on the skilled worker visa occupation list.

If you currently hold a different type of visa allowing you to work in the UK we would welcome an application from you. If your visa expires or there is a change in status during your employment, the Trust will be required to review your employment which may result in the termination of your employment to comply with the relevant immigration legislation

Successful candidates will be able to demonstrate excellent interpersonal and communication skills. The ability to manage a busy workload is essential. They will be able to demonstrate excellent administration skills. You will be able to demonstrate a good telephone manner, whilst being able to deal with challenging queries. The successful candidate must have a good knowledge of Microsoft office, and previous experience of Patient Admin Systems and RTT targets would be beneficial.

We are delighted to offer a wide range of benefits to employees including:

Cycle to Work

Travel Scheme

Childcare Vouchers with Salary Sacrifice

Onsite Nursery

Buying and Selling Annual Leave

Car Leasing

Employee Assistance Programme

Employee Health and Wellbeing

Extensive Reward Scheme

Counselling Service

Financial packages including Vivup and Wagestream

Staff Networks, Enable, Rainbow, Gender, Race Equality Ecoaware & Admin Network.

Our values:
We understand that it’s down to the hard work, effort and dedication of our staff that makes a difference for our patients. Our people really do make our Airedale experience – we take pride in fostering a friendly, effective and caring work environment. Our values are part of our DNA, which are:

Committed to Quality of Care

Compassion

Working together for patients

Improving Lives

Everyone Counts

Respect and Dignity

Got questions before you apply, please contact the recruiting manager to find out more.

Responsible for accessing, retrieving and processing referrals (including electronic, paper and internal referrals) and attachments from the national ERS system on a daily basis. Creating referrals where required and creating waiting lists entries on System One ensuring that all patients are booked into the correct clinic in line with ERS and Trust booking guidelines.

Scanning ERS referrals onto SystemOne, ensuring the referral has been read to identify the correct speciality and consultant required, for this Medical Understanding is needed the accurate input of data in relation to referral and personal details both on SystmOne, PPM (patient pathway manager) and ERS, ensuring referrals and all relevant attachments are correctly attached from the GP practice, the referral is criteria checked and any relevant information is highlighted and sent to the correct service. Sending the referrals directly to consultants for triaging. Processing of rejected and redirected referrals on the scanning system, SystemOne, PPM and ERS this includes liaising with several departments to ensure the correct re allocation of the referral and also communicating this includes providing any complex medical information provided by the consultant to the Patient and GP. Accepting of referrals including updating the scanning record, PPM, ERS and SystemOne and sending confirmation of the appointment to the patient. Investigating referrals that haven’t been triaged in a timely manner and providing this information directly to consultants and management.

Responsible for receiving complex information and inputting accurate and case specific data onto the appointments system following standard operational procedures to ensure that all new and review clinic appointments are input correctly. Managing outpatient waiting lists on a daily basis. Ensuring all data is correct and completed. Keeping waiting lists up to date by ensuring all appointments due are booked up to and including 6 weeks in front.

Responsible for ensuring that all new and follow up clinic appointments are appointed inline with national waiting time targets. Management of patients due date and breach dates for due appointments by manually reviewing daily to ensure appointments are allocated prior to scheduled due date and breach date. Highlighting any potential breaches or capacity issues in a timely manner to the consultants, management and PSM directly.

To liaise and communicate complex information with clinicians, colleagues, GP’s and managers to identify any potential inappropriate referrals booked into clinics bringing them to the attention of the relevant clinician and/or manager for remedial action to be taken or redirected as required on the ERS system via tasking or telephone.