Estate Agent Administrator jobs in London

We are looking for an ambitious and personable individual join our team as a Lettings Consultant across our Wallington Branch.

In this role you would be responsible for assisting our customers from the start of their property hunt to move in day. You’ll find out their requirements, assess their suitability as potential tenants and get them matched up with properties. You’ll conduct viewings, report back to landlords and ensure that all appropriate referencing is completed. You’ll build a long-term relationship using effective people and communication skills while maintaining the highest standards of customer service.

About Us:

Andrews Property Group is a unique estate/letting agent in the UK owned by Andrews Charitable Trust. We’ve found millions their dream home whilst together raising over £10m to support over 180 charities. We take pride in creating an exceptional business that makes a positive impact. We believe in doing things differently by combining business excellence with a commitment to social responsibility.

Key Responsibilities of the role:

• To report to the Lettings Business Manager
• To be responsible for front line customer service, registering applicants, listening to their needs and assessing their suitability as potential tenants.
• Play a key role in business generation by calling through our existing database of clients.
• To actively encourage the applicant to view suitable properties through constant communication, and by arranging and conducting property viewings.
• To proactively collect feedback from applicant in a timely manner and feed this information back where necessary.
• Receive offers from prospective tenants and establish the suitability of the tenant. Confirm any offer on the property in writing, and where necessary negotiate between two parties.
• To ensure all customers are fully aware of the process they are entering in to including the costs and financial implication. Confirm they are aware of the support and services that can be sourced through the Andrews Property Group network.
• To deal with any problems arising during the lettings process, taking appropriate action as required. To update the Business Lettings Manager by way of regular communication so that the matter can be dealt with in accordance with procedures.
• To maximise business efficiency through effective diary and system management, ensuring we make the best use of our time, and work to suit the needs of our customers.
• Ensure you understand your branch and personal KPIs, to lead to achieving and exceeding the figures required to satisfy the branch performance.

The Successful Candidate will have:

• Previous Property experience is desirable, but not a necessity
• Outstanding customer service and communication skills
• A self-motivated and positive attitude even when under pressure
• Excellent organisational skills, and an eye for detail.
• Passion for the property sector and a desire to learn
• Familiarity with the use of IT systems
• Their own transport and full UK driving licence.

What is Offered to you:

In exchange for your commitment, you will be offered a great opportunity to join a business that believes in nurturing your career, valuing your commitment and rewarding you with an attractive package that really does add up.

Our benefits package includes:

• Inspirational training and exciting career opportunities with strong internal progression rates
• Apprenticeship and Industry Qualification opportunities
• Career pathways programme to support development
• Employee Assistance Support Platform
• Employee Referral Programme
• Additional Birthday Day Off on top of annual leave allowance
• Pension and Death in Service Benefit
• Cycle to Work Scheme
• Optional Health Care Plan
• Opportunity to volunteer & fundraise for Andrews Charitable Trust
• Commission and Bonus Schemes
• A 5-day working week

*Please note, salary advertised is basic salary with OTE included*

Andrews is an equal opportunities employer, committed to creating a diverse and inclusive workplace. We value all our employees, encourage everyone to fulfil their full potential, and ensure a supportive and welcoming environment.

Our Values:

• We treat every customer as our only customer - At Andrews, we believe in building successful long-term relationships with our customers. We do that by putting in the time and effort to understand all their needs and motivations.
• We value all our people - As one united team, we treat everyone with respect, prioritizing great two-way communication in every department. We honour our commitments and ensure we’re always looking out for each other.
• We believe in giving back - As an estate agent owned by a charitable trust, we do all we can to support charities and social enterprises close to home and abroad. We take pride in our contributions to society and celebrate them alongside our business successes.

This is a fantastic opportunity to join a company that believes in doing business differently. If you are a motivated and results-driven professional with a passion for property and relationship-building, we want to hear from you.

Don’t delay — apply today and start making a difference with Andrews Property Group!

Job Types: Full-time, Permanent

Pay: £25,400.00-£29,200.00 per year

Benefits:

• Company events
• Company pension
• Cycle to work scheme
• Referral programme

Experience:

• Customer service: 1 year (required)
• Administrative: 1 year (required)
• Lettings: 1 year (required)

Licence/Certification:

• Driving Licence and Own Transport (required)

Work Location: In person