Estate Agent Administrator jobs in London

Job Title: Property Marketing & Lettings Coordinator

Salary: £35,000 – £45,000 per year (DOE)

Job Type: Full-time, Office-based (Mon–Fri, 9am–6pm)

About Storeys

At Storeys, we’re an independent agency that breaks the mould.
We’re design-led, service-driven, and genuinely care — about our people, our clients, and the homes we represent.

We believe property marketing and lettings should feel different: thoughtful, proactive, and detail-obsessed.
That standard starts with our team.

The Role

We’re looking for a Property Marketing & Lettings Coordinator to take ownership of how our homes are prepared, presented, and brought to market — while supporting instructions, compliance, and deal progression across the business.

This is a key role at the heart of the team — combining marketing, compliance, sales/lettings progression, and operational support to ensure everything runs smoothly and to a high standard.

About You

You’re someone who:

• Has 2–3+ years’ experience in residential lettings (sales exposure a bonus)
• Understands the full lifecycle — from instruction through to completion/tenancy
• Has strong knowledge of AML, compliance, and onboarding processes
• Has a great eye for presentation and detail
• Communicates clearly, professionally, and confidently
• Is highly organised and thrives managing multiple workstreams
• Is proactive — always looking to improve systems and processes
• Enjoys supporting a team and bringing structure to busy environments

Experience required:

• Alto (or similar CRM)
• Goodlord (holding deposits, referencing)

What You’ll Be Doing

You’ll be responsible for preparing, launching, and managing property listings — while supporting instructions, compliance, and deal progression across both lettings and sales where required.

Property Instruction & Client Onboarding

• Supporting the instruction of new properties
• Sending out and managing terms of business and ensuring they are signed
• Completing AML checks and onboarding compliance
• Responding to landlord notices and coordinating next steps
• Ensuring a smooth transition from instruction to launch

Property Marketing & Launch

• Preparing properties to go live
• Booking photography, floorplans, and video tours
• Enhancing presentation using virtual staging and AI editing
• Writing and refining property descriptions, including local area highlights
• Uploading and managing listings across portals

Enquiries & Deal Support

• Managing incoming enquiries and arranging viewings
• Coordinating access and keys
• Supporting negotiators in progressing deals
• Using Goodlord to secure holding deposits and manage referencing

Sales & Lettings Progression

• Supporting sales progression where required
• Chasing key parties to keep transactions moving
• Coordinating communication between buyers, sellers, solicitors, and agents
• Ensuring deals progress smoothly through to completion

Feedback & Client Communication

• Gathering and organising viewing feedback from the team
• Providing structured weekly feedback to landlords and vendors
• Ensuring clients feel informed and supported throughout

Systems, Data & Process Improvement

• Maintaining accurate and up-to-date CRM records (Alto)
• Managing data and ensuring nothing is missed
• Identifying inefficiencies and improving workflows
• Supporting the team in maintaining high operational standards

Operations & Team Support

• Arranging boards, keys, and access
• Supporting day-to-day lettings operations
• Providing PA support to the Head of Lettings
• Assisting the wider team to keep everything running smoothly

Why Storeys

We’re building a business that values care, quality, and attention to detail.

We go above and beyond — in how we present homes, communicate with clients, and deliver results.

This is a role for someone who takes pride in their work and wants to be part of a team doing things properly.

How to Apply

If this sounds like you, we’d love to hear from you.

Please send your CV along with a short covering note explaining:

• What great property marketing looks like to you
• How you go above and beyond in your role

Job Type: Full-time

Pay: £35,000.00-£40,000.00 per year

Work Location: In person