Events Restaurant jobs in London W11

Overview
To support the Club Management in providing efficient and attentive service to the Members at all times, with particular regard to the private dining and events at the Club.

Main responsibilities:

· Management of the Banqueting Operations Team

· Duty Management of the Club

· To support the House Manager in general Club operations

· To champion customer service and improve levels of service in the Club

· To support the staff across the Club in their personal development

Hours of work:

Hours of work are 40 hours per week (exclusive of meal breaks). Days of work are Monday to Friday but may be required to work weekends (occasional Saturdays). Daily starting and finishing times are according to the published rota. The Club reserves the right to vary these hours and start and/or finish times according to business requirements.

Anticipated hours (dependent upon business needs):

· Monday to Friday (some Saturday events)

· Combination of Early (from 7am), Middle (from 9-10am), Late (from 3pm) and Split shifts (approx 10.30am-3pm; 6.30-11pm)

· Please note that there will be late finishes after some events, where carriages are at 1am for a party/wedding a finish might be 2,30am

Banqueting operations:

• Staff management – to recruit, train and develop each member of the Banqueting operations team.
• Private dining – to ensure parties are planned for ahead of time, including staffing, beverage ordering, linen etc. and that the events run smoothly on the day.

· Club Events – to ensure that all Club events are planned for and run smoothly according to the Club’s format. These include annual dinners such as the Grouse Dinner, Cricket Dinner, Diva Opera etc.

· To ensure that all private dining and Club events end successfully to the Member’s satisfaction and are cleared away in preparation for the next party.

· Billing – to keep an accurate account of wine consumption and food ordered for larger parties for invoices to be sent as required. All billing should be in accordance with what was agreed at the Ops Meeting the previous Thursday. All Event bills to be passed to the House Manager for double-checking.

· To ensure all departmental hours are recorded on a weekly timesheet and submitted to the House Manager.

Duty Management:

• To undertake duty management duties across the Club ensuring the highest possible standards of customer service and safety for the Members.
• To support any department that needs help during day-to-day operations (e.g. Coffee Room, Members’ Bar, No.27, Hall Porters etc).
• To be available on call out of hours as and when required.

· Maintenance – to liaise with the maintenance team regarding any problems within the Club (i.e. carpet spotting, light bulbs needing to be replaced, chairs requiring fixing, etc.)

Stock management:

• Glass & china stock – to be responsible for the stocktaking and replenishment of stock on a quarterly basis. To include sourcing of new suppliers.
• Linen stock – with the Housekeeper, to be responsible for the stocktaking and replenishment of stock on an annual basis. To include sourcing of new suppliers.
• Silver – to be responsible for the stocktaking and replenishment of stock on a quarterly basis. This will include checking items against the asset register, annually.

Other requirements:

· To comply with any reasonable request made by Management.

· To actively seek personal development opportunities

· To look to network with peers from other Clubs.

· To look to stay abreast of industry trends and legislation.

Job Types: Full-time, Permanent

Pay: From £36,000.00 per year

Benefits:

• Company events
• Company pension
• Discounted or free food

Experience:

• Hospitality management: 3 years (required)

Work Location: In person