Family Support Officer jobs

Family Learning Support Officer | 11274 | Permanent Contract | 37 hours per week | £30,023 to £32,046 per annum | Grade F | West Norfolk and Breckland

We are looking for a Family Learning Support Officer to join the team to offer emotional and practical support to parents and their families by enabling them to understand their child’s broader needs and engage with their learning and placement. This role is primarily based in the West and Breckland areas of Norfolk.

To be a key link for families between the SEMH SRB Lead Teacher and parents and carers who have children attending the SRB.

To identify pupils and families in need of additional support and promote effective partnerships, and to plan and deliver supportive parenting interventions following targeted assessment.

SRBs are classes of up to 8 pupils attached to mainstream schools offering full and part time provision. Pupils are supported through a range of therapeutic approaches to provide an appropriate environment and differentiated provision appropriate for pupils with an identified and complex social, emotional and mental health needs, to enable successful reintegration back to mainstream provision.

The Family Learning Officer will build relationships with families, delivering interventions and supporting families to become fully immersed with their child’s placement and learning. The Family Learning Officer will be delivering approaches to help the child thrive at both home and school.

The key focus will be on enabling parents to understand their child’s needs, how these impact on their learning and how they can help them to overcome this, as well as provide wider support and advice, including signposting to services, who can offer the best support.

Before you apply , we recommend reading the full Job Description and Person Specification to help you demonstrate you meet the criteria.

These are some benefits you can enjoy by working for Norfolk County Council:

• Competitive salary
• Generous holiday entitlement
• Health and Wellbeing services including fast-track physiotherapy and a free counselling service
• Flexible working opportunities including flexi-time, part time, remote and hybrid working – dependant on your job role and business need.
• Financial benefits such as:
  • ‘ Norfolk Rewards’ our employee discounts programme which helps you save money on almost anything, from everyday groceries and clothes, to holidays, new technology, gym membership, trips to the cinema and days out.
  • A Blue Light card for Fire Service and Social Care Workers
  • Relocation expenses (where applicable)
  • An advance of your expenses if you travel for work
  • Local Government Pension Scheme with generous employer contribution, life assurance, death in service payments and dependants’ pensions.
  • Tax efficient ways of getting extra pension and new bikes
  • Access to our tax efficient car lease scheme for greener travel enabling you to lease a brand new, ultra-low emission vehicle (subject to eligibility)
  • A payment if you refer someone you know to a hard to fill job
    

You can also find information on our Terms and Conditions here.

Already a Norfolk County Council employee? See and apply for internal and external vacancies in myOracle using your @norfolk.gov.uk or @nccal.ac.uk email.

We would like to make you aware that priority consideration for this post may be given to current employees who are at risk due to restructure within the organisation or are in a redeployment position.

Redeployment closing date: 13 November 2026 at 23:55

All other applicants closing date: 23 November 2026 at 23:55