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Field Service Technician jobs in Donaghadee BT21

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    • We provide products and services that bring real added value to our customers ensuring a unique sensory cup experience through consistency, real-time…
    • Excellent communication and customer service skills.
    • Death in service (lump sum payment 4x salary).
    • 20 days annual leave (increases with length of service).
    • Customer-service focused with a professional attitude.
    • Support the completion of services work where it is required.
    • Full training will be given.
    • Experience in field service, maintenance, or mechanical fitting.
    • Completing service documentation and reports.
    • Customer support and on-site technical service.
    • Ensure that service reports, time sheets etc. are completed correctly and submitted on time.
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    • Excellent communication and customer service skills.
    • Death in service (lump sum payment 4x salary).
    • 20 days annual leave (increases with length of service).
    • Focus on delivering excellent service to customers at all times by delivering services against SLAs and quality KPIs.
    • Pay: £25,000.00-£35,000.00 per year.
    • On a daily basis you will be responsible for providing service and customer support during field and in house visits.
    • 25 days annual leave plus public holidays.
    • Candidates will have experience in the machinery industry and have had a minimum of 3 years in a field service role.
    • Worked in field based role before.
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    • Complete service reports and maintenance documentation.
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    • Excellent customer service and communication skills.
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Job Post Details

Field Service Engineer - job post

Eversys UK Ltd.
Belfast
£36,000 - £41,000 a year - Permanent, Full-time

Job details

Pay

  • £36,000 - £41,000 a year

Job type

  • Permanent
  • Full-time

Shift and schedule

  • Overtime
  • Weekend availability
  • Monday to Friday

Location

Belfast

Benefits

Pulled from the full job description

  • Employee discount
  • Store discount
  • Company pension
  • Health & wellbeing programme
  • Company events

Full job description

Field Service Engineer based in the Belfast , County Antrim area.

We have become a global leader in the world of professional automatic coffee machines, by developing innovative solutions in extraction methods and quality control of coffee products. At Eversys, our vision is to bridge the gap between the traditional Italian coffee machine with the speed and electronic intelligence of the super-automatic machine.

We provide products and services that bring real added value to our customers ensuring a unique sensory cup experience through consistency, real-time connectivity, high productivity, and ease of maintenance through our industry-leading after-sales service. Eversys UK Limited and Eversys Ireland Limited, a wholly owned subsidiary of Eversys Switzerland, is becoming the leading commercial espresso machine supplier in both markets.

From our Operations Centre in Crawley, West Sussex, Eversys UK Ltd (a subsidiary of Eversys Switzerland), we directly employ a highly skilled team of Field Service Engineers who travel throughout the country to provide maintenance services to our Coffee Machine Customers. We also operate a Customer Service Centre covering both the UK and Ireland, Service Module Remanufacturing Facility with Logistics Support and Warehousing using our team of skilled Operatives based out of our Crawley Site.

Please visit www.eversys.com for more information on the products we work with.

We are currently advertising for 1 x field service position to meet continued growing demand for an Engineer based in Belfast or surrounding areas.

Some previous experience in the field of commercial espresso equipment maintenance is preferred, but a general “can-do” attitude is required for the position. Candidates will need to be dexterous, with a technical background, and able to confidently work alone at customer sites. Some IT knowledge would be helpful as our equipment includes advanced communications and programming software. Full training will be provided.

A valid driving license is required for this role. Preferably clean, but up to 6 points considered. Must have a clean criminal record due to enhanced security requirements at travel and other sites.

Responsibilities

  • Travelling to customer sites and diagnosing faults with hydraulic pipework, wiring looms, interfacing parts, motors, cables etc., and ensuring our manufacturer’s standard level of repair.
  • Installing equipment at customer’s sites
  • Quality checking and adjusting components or assemblies against required specification; for example; calibrating coffee grinders, brewing and hydraulic modules.
  • Carrying out prescribed preventative maintenance including water filter changes and PSSR tests.
  • As a customer facing position, good manners and a friendly outlook is required.
  • Ability to follow defined procedures and processes specified during training.

Days & Hours: Monday to Friday, 08:30 – 17:30.

Job Type: Full-time

Salary: from £36,000 per annum (including Regular Attendance Bonus)

Weekend Standby: (Rostered 1 in 4) Standby & attendance payments apply in addition to Basic Salary

Overtime: At 1.5 x basic salary (hourly rate)

Company Van is provided.

Total Remuneration Package of circa £41,000 p/a

Job Types: Full-time, Permanent

Pay: £36,000.00-£41,000.00 per year

Benefits:

  • Company events
  • Company pension
  • Employee discount
  • Health & wellbeing programme
  • Store discount

Experience:

  • electro-mechanical: 2 years (preferred)

Language:

  • English (required)

Licence/Certification:

  • clean UK Driving License (required)

Work authorisation:

  • United Kingdom (required)

Work Location: On the road

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