Financial Complaint jobs in Swindon

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Job Description

Agent Oversight Analyst
Hybrid – Swindon or London
Salary - £30,000 to £35,000 + Bonus

The role of Agent Oversight Analyst is to monitor and control the key activities outsourced to Agents of PPT UK.

The scope includes all activities outsourced to Agents including but not limited to; customer onboarding, suspicious activity reporting, fraud investigations, complaint handling, financial promotions and customer communications.

Compliance with various legal obligations and regulatory standards is a key objective of the Agent Oversight function, including payment regulations, anti-money laundering and counterterrorist financing regulations, consumer duty, data privacy, sanctions and PEP compliance and consumer protection.

The Agent Oversight Analyst will report directly to the Head of Agent Oversight and will be responsible for monitoring Agent activities and calling upon the expertise of other internal subject matter experts to ensure robust and systematic risk-based oversight and control of Agents.

Accountable to

Head of Agent Oversight

Key Working Relationships

• 2LoD UK
• 1LoD UK
• PPT Agents
• Edenred Business Units
• Compliance
• Risk & Audit
Edenred Payment Service Managers

Key Responsibilities

• Ensure robust oversight and controls of Agent activities
• Escalate appropriate risks and issues to the Head of Agent Oversight
• Track remedial actions designed to improve effectiveness of Agent systems and control frameworks
• Support development of key metrics which shows Agent’s performance and outliers for action
• Oversee and ensure the accurate and compliant execution of PPT controls by Agents, addressing any key issues and control gaps
• Collaborate with operational areas to resolve weaknesses in Agents’ controls
• Co-ordinate monthly Agent reporting and annual self-assessments, ensuring reporting captures controls and identifies risks so these are addressed and identifies risk for mitigation
• Organise Agent Oversight meetings, maintaining comprehensive and minutes and action items
• Conduct monthly and quarterly sampling reviews as directed by the Head of Agent Oversight
• Participate in and support on-site Agent visits
Providing key inputs into the MLRO report and risk assessments

Skills & Behaviours

Role Specific

• Extensive experience in a regulated payment or financial services organisation with demonstrable exposure to financial crime and/or compliance monitoring activities
• Practical regulatory knowledge and awareness, including business implications of regulations, laws, and industry best practice/guidance in relation to AML/Fraud/Compliance/Risk domains
• Analytical thinker who can interpret Management Information and use it for sound decision making, assessing risk and control, highlighting deficiencies and recommending improvements
• Ability to rapidly understand complex problems and rationalise these into workable solutions for Agents and PPT
• Experience of working under pressure, in a dynamic and challenging environment
• Proven experience in implementing and reviewing processes and controls to identify weaknesses
• Experience of data analysis and reporting using applications such as PowerBI
• High standard of communication with stakeholders at all levels, both verbal and written.
Attention to detail and excellent organisational skills

Behavioural

• Promote culture of compliance and excellence within the organisation
• Commitment to engagement and ownership
• Exhibit enthusiasm for providing unparalleled service levels to internal and external stakeholders whilst balancing the risk to PPT
Familiarity with Consumer Duty and the impact fraud can have on customers, innocent victims and regulated businesses

The role holder will receive training to support their ongoing personal development

Why Edenred PayTech?

We are a subsidiary of the Edenred group and leaders in prepaid solutions including banking, virtual cards, debit, credit, and prepaid processing.

As an Edenred PayTech employee you will get the support and structure that you need to enjoy your work and develop your career while doing what you love and making a difference in a fast-paced and innovative business.

Diversity:

Edenred PayTech are proud to be an equal opportunity employer. We will not discriminate against any applicant or employee based on age, race, colour, creed, religion, sex, sexual orientation, gender, gender identity or expression, national origin, citizenship, marital status or civil partnership/union status, disability, pregnancy, genetic information, or any other basis prohibited by applicable country or local laws

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