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Supported Living Manager - Learning Disabilities - job post

Allendale Road, Hexham
£27,000 - £30,000 a year - Permanent, Part-time, Full-time

Job details

Here’s how the job details align with your profile.


  • £27,000 - £30,000 a year

Job type

  • Permanent
  • Part-time
  • Full-time

Shift and schedule

  • Overtime
  • Flexitime
  • Monday to Friday
  • Holidays


Allendale Road, Hexham

Pulled from the full job description

  • Additional leave
  • Casual dress
  • Company pension
  • Employee discount
  • Flexitime
  • Free parking
  • Health & wellbeing programme

Full job description

Job Requirements

We have a rewarding role available for an individual who is experienced in working with adults with learning disabilities and autism and with the ability to lead and motivate teams.

You might have experience in a similar role or be looking for career progression from a Team Leader Support Worker role or similar and feel ready for the next step in your career.

You will be passionate about providing the best standards of responsive care to the people we support and ensure that their lives are enjoyable, rewarding and as independent as possible.​

Patience, kindness and strong interpersonal skills are essential.

About Natural Ability

Natural Ability is a Registered Charity based in Hexham, providing Supported Living for adults with learning disabilities. In addition, through our day services, we facilitate agricultural and animal care work, training, education and holidays for service users.

Natural Ability was founded in 2009, with the aim of providing opportunities and supported living services for adults with learning disabilities.

Since then, the charity has grown to provide support and day-services for a number of people in Hexham and the surrounding area. The adults we support in our ISL team all live within their own homes, either on their own or with housemates.

Natural Ability aims to:

  • Support the personal development and autonomy of people with learning disabilities.
  • Offer work which is meaningful, productive, dignified and challenging.
  • Develop environmentally sustainable ways of living and working.
  • Ensure that people with disabilities are seen as an important part of the community.

Main responsibilities

  • To manage the allocated Independent Supported Living services on a day to day basis.
  • To ensure the support delivered within the services is person centred and that the people we support have choices and opportunities to ensure they are able to live as full a life as possible.
  • To provide line management support to front line support workers.
  • To ensure that all processes, protocols and paperwork are compliant to CQC requirements and delivered to the highest standard.

Main Job Details:

Hours per week: 30 hours worked flexibly either 4 days a week or shorter hours over 5 days.

Pro rata salary: £22,500 -24,000

Extra hours available as overtime in service

Duties and Responsibilities:

Service Delivery

  • To ensure that the people who we support have up to date care plans that effectively meet their needs.
  • Meet regularly with people we support to ensure their service is safe, caring, responsive, effective and well-led.
  • Lead on and authorise all risk assessment processes within the ISL services.
  • Support with Safeguarding processes including investigation, reporting and subsequent actions / recommendations as required.
  • Collate and review critical incident processes. Work with the ISL management team to identify trends, triggers and implement action plans / strategies as required.
  • Collate and review medication error processes. Work with the ISL management team to identify trends, triggers and implement action plans / strategies as required.
  • Carry out regular medication distribution observations and provide guidance and improvement plans to Support Workers as required.
  • Liaise with Social Workers, Care Managers, family members regarding incidents and medication errors when required.
  • Collate, review and determine any actions from accident and health and safety reports.
  • Ensure that health and safety assessments are actioned and reviewed regularly within the ISL services.
  • Complete monthly compliance audits on service paperwork and protocols, determine action and development plans if required.
  • Support with the development, implementation and review of the ISL service outcomes framework.
  • Support front line staff and people we support to identify, implement and review placements and day service activities.
  • Co-ordinate holidays for people we support.
  • Hold regular team meetings with service staff, ensuring stakeholders and professionals are included when necessary.

Staffing & HR

  • Provide line management to Support Workers.
  • Support with the recruitment of new Support Workers within the ISL service.
  • Support with the induction of Support Workers including actioning probationary reviews and observations.
  • Support staff by providing regular one to one supervisions and appraisals.
  • Ensure that Support Workers receive adequate training and development.
  • Support with the development and co-ordination of the organisational training plan.
  • Ensure that service rotas are accurate and that appropriate cover is in place when required.
  • Support with the management of staff sickness.
  • Lead on and authorise all risk assessment processes within the ISL services. Support with the monitoring of the organisational risk register as part of the management team.
  • Part of the on-call team, therefore working on a rota basis to provide out of office hours support to Support Workers.
  • Support with the implementation of new services as required.


  • Lead on in-service financial monitoring of allocated ISL services.
  • Manage petty cash distribution to allocated ISL services.

Strategic / Governance

  • Build and nurture partnerships with relevant professionals, organisations, families, health professionals and other stakeholders to ensure the support each individual receives is holistic.
  • Contribute as part of the management team to raising awareness and the profile of Natural Ability by supporting with the development of social media, website and press engagement.
  • Support with the development and implementation of ISL strategic objectives
  • Support with the receipt of any organisational complaints, grievance or whistleblowing issues where appropriate.
  • Support with the collation, analysis and any subsequent actions plan derived from annual staff and stakeholder evaluation.
  • Prepare service reports as requested by appropriate external stakeholders.
  • Contribute to the development and review of organisational policies and procedures. Ensure that all Support Workers have a strong understanding of policies.
  • Ensure that GDPR processes for the ISL services are adhered to.

Other Duties

  • Undertake any necessary training, as appropriate to the role.
  • Work to Natural Ability Policies and Procedures.
  • Ensure that Health and Safety and all other Policies and Procedures are followed.
  • Develop and promote the inclusion of people with disabilities.
  • Undertake any other reasonable duties as required.

Benefits of working with Natural Ability:

  • Competitive pay rates.
  • Mileage allowance.
  • Fully paid induction including training.
  • Support with personal development.
  • Employer contribution pension scheme.
  • Employee Assistance Programme.
  • 25 days holiday plus bank holidays
  • 1 days birthday leave

Salary: FTE £27,000 - £30,000 with optional extra hours available as overtime.

Job Types: Full-time, Part-time, Permanent

Salary: £27,000.00-£30,000.00 per year


  • Additional leave
  • Casual dress
  • Employee discount
  • Flexitime
  • Free parking
  • Health & wellbeing programme
  • On-site parking
  • Sick pay
  • Work from home

Day range:

  • Monday to Friday


  • People management/Supervision: 1 year (required)
  • Working with people with learning disabilities: 1 year (preferred)


  • UK Driving Licence and access to own vehicle (required)

Work authorisation:

  • United Kingdom (required)

Work Location: In person

Application deadline: 12/03/2024
Reference ID: ISL 2024

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