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Job Post Details

Housing Coach 18+ (Valley Brook)
YMCA Crewe
·
3.9
1 Mill Bridge Close, Crewe CW1 5DZ
£30,090 a year
Permanent, Full-time
Apply on company site

Job details

£30,090 a year
Referral programme, Employee discount, Sick pay, Company pension, On-site gym, Discounted or free food, Health & wellbeing programme, Cycle to work scheme
Permanent, Full-time
Day shift
1 Mill Bridge Close, Crewe CW1 5DZ

Full job description

About us

YMCA Cheshire provides supported accommodation for people experiencing homelessness or the threat of homelessness. The focus of Housing Coaches is to provide comprehensive in-tensive Housing Management.

Job purpose:

  • Responding to the immediate need for supported housing as part of the Accommodation Team for people ages 18+
  • To assist in the management of the building and meet targets for void and rent management
  • Contributing to preparing people for move on to independent living.

Duties and responsibilities

Selection and Allocation

  • Deal with accommodation enquiries, both over the phone and in person setting up appointments for interview speedily and maximising voids.
  • Assess referrals for accommodation using the Association’s risk and need processes
  • Ensure an interview is undertaken which makes clear the terms and conditions of the Licence agreement and resident rights and responsibilities.
  • Ensure each new person is inducted into the accommodation thoroughly covering all aspects of Health and Safety and what people need to do in any kind of emergency or crisis.
  • Each new resident is allocated a keyworker with each Housing Coach having an allocated number

Rent and Void management

  • Liaise with Client Finance Officer regarding Inform, housing benefit and licence issues.
  • Ensure residents meet their financial obligations and budget effectively to cover their contribution and plan for the future.

Health and Safety

  • Undertake health and safety tours of building as per the Duty Rota.
  • Act as Fire Officer as per the rota.
  • Be constantly vigilant regarding security in the building, including Visitors Policy
  • To undertake a thorough and comprehensive handover with night staff at the start and close of shifts

Day to Day Work

  • Follow up service user issues (including rent, room condition, rule breaking) using restorative practices and to agreed procedures
  • Undertake ongoing needs and risk assessments with service users.
  • Establish regularly reviewed Action plans with each resident based on goals that lead to sustaining independent living. For example budgeting and employability skills.
  • Signpost and support residents to access agencies in the statutory, voluntary community and faith sectors that can support their additional needs including joint reviews.
  • Undertake one to one and group sessions with residents geared to enabling them to develop the skills needed to live independently.
  • To actively participate in the learning and engagement programme that YMCA Crewe offers.
  • Ensure that the views, aspirations, concerns and ideas of service users are actively sought and acted upon
  • Use a range of strategies to address resident non-engagement issues.
  • Works to link residents to move on and resettlement through developing working relationships with providers and landlords.

Communication and Administration

  • Keep accurate records of the room situation spreadsheet
  • Ensure service user data is captured appropriately and kept up to date using current systems
  • To record incidents, events, and relevant information using the paper and IT systems provided, particularly serious incident reporting.
  • Contribute to draft procedures when requested by Harley/Davenport Service Manager
  • Attend daily briefings (leading when requested) and carry out SMART actions allocated by Harley/Davenport Service Manager
  • Works closely with other agencies to ensure information is properly shared and com-munication lines are strong.
  • Plays an active part in articulating and empowering the voices of residents through a number of forums including the residents committee.

Other Duties and Responsibilities

  • Be part of an on call rota, or be trained to be part of an on call rota, depending on ex-perience
  • Be fully versed with safeguarding to protect each individual from harm in accordance with current safeguarding legislation.
  • Ensure equality and diversity is embedded within service delivery
  • Work according to the policies and procedures of YMCA Crewe at all times
  • Actively participate in the supervision and training process to develop better services and continuous personal development
  • Undertake such other duties as may be reasonably be required

Job Types: Full-time, Permanent

Pay: £30,090.00 per year

Benefits:

  • Company pension
  • Cycle to work scheme
  • Discounted or free food
  • Employee discount
  • Free flu jabs
  • Health & wellbeing programme
  • On-site gym
  • On-site parking
  • Referral programme
  • Sick pay

Work authorisation:

  • United Kingdom (required)

Work Location: In person

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