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Registered Home Manager - job post

Ridgewood Care Services
Uckfield
£34,000 - £45,000 a year - Full-time
Responded to 75% or more applications in the past 30 days, typically within 3 days.

Job details

Here’s how the job details align with your profile.

Pay

  • £34,000 - £45,000 a year

Job type

  • Full-time
  • Permanent

Shift and schedule

  • 12 hour shift
  • 8 hour shift
  • Overtime

Location

Uckfield

Benefits
Pulled from the full job description

  • Annual leave
  • Company pension
  • Employee assistance programme
  • Referral programme

Full job description

Ridgewood Care Services is a small, family run business providing high quality support to adults with learning disabilities, autism and challenging behaviour in the East Sussex area.

We’re seeking experienced, active, engaged and lively additions to our teams as we support people to live a fulfilling, meaningful and fun life in our Uckfield, Heathfield and Halland services.

We believe that everyone has the right to personal empowerment through appropriate care that promotes opportunity and dignity. Nothing achieves this better that focusing on choice, respect, competence, community participation and community presence in day-to-day support that meets the capabilities and demands of every individual.

Check us out at https://ridgewoodcareservices.co.uk/

Benefits of working with us:

  • Personal and professional development opportunities
  • Ongoing training
  • Open, caring and positive culture
  • Friendly, supportive and active environment
  • Employee Assistance Program – Anonymous access to legal, financial & mental health support
  • Flexible approach to working hours
  • Refer a friend bonus – Earn £200 for every person you recommend who joins the team and completes probation
  • Annual salary review
  • Employer pension contribution scheme

Skills, attributes and requirements for the role:

  • Passion for care working and willingness to develop your skills further
  • Experience with Medication Administration, Personal Centred Care, Positive Behavioural Support, Dysphagia, Epilepsy and Challenging Behaviour is desirable, however full training will be provided
  • Friendly, patient, calm and supportive outlook and approach to vulnerable individuals
  • Reliability and flexibility
  • Excellent communications skills and the ability to build relationships with clients, staff teams, supporting professionals and families
  • The role requires shift work (8-14 hours), including occasional night support and sleep-ins
  • Driving license preferred, but not necessary, for staff using company vehicles for community and activity access
  • Minimum of 2 years senior/ management experience in a care setting

Please see below for detailed outline of the position and our website for company details: ridgewoodcareservices.co.uk

Position – Registered Manager

Responsible to – Service Manager / Director

Hours of work – 40 hours per week – shift working, to include occasional nights and sleep ins or pro rata

Annual Leave – 22 days + 8 days bank holiday or pro rata

Benefits - Pension Scheme

PURPOSE OF POSITION

1. The Registered Home Manager is there to manage and oversee the daily running of the home and to ensure that the care provided offers service users a high standard of specialised, person centred care. That all individuals using the service are treated with dignity and respect and that their independence, choice and control is actively promoted by the service.

2. To work with a legislative framework and ensure that all practices within the home are in line with current legislation and social policy. Actively promoting Ridgewood’s values and care ethos within the staff team and home environment.

3. They will ensure support teams have the skills and competences required and ensure that all regulatory and contractual standards are met and exceeded.

4. The Deputy Manager will ensure that Ridgewood is appropriately represented and working in effective partnership with key local service providers, acting as an ambassador for the organisation.

5. They will be responsible for ensuring good communication channels are established and facilitated joint working.

6. Key to the position is adopting a proactive approach to achieving positive, engaging, promotional and relationship building role with local Authorities and all other stakeholders.

KEY RESPONSIBILITIES

1. To be involved in referrals including assessments, liaising with current care team, family members and advocates, devising initial personalised care plans and risk assessments.

2. Take responsibility for understanding and complying with statutory and legal requirements including (but not exclusively) all aspects of Health and Social Care Act 2008 (revised 2012), Health and Safety, COSHH, Mental Capacity act (2005) and Deprivation of Liberty Safeguards.

3. To monitor the effective running of the home ensuring all legislation and regulations concerning environmental health, infection control and health and safety are met. Ensure risk assessments are carried out, including fire checks and to maintain a safe environment throughout the home.

4. To have a good understanding of CQC Fundamental Standards, liaise and cooperate with the CQC and be responsible for completing Statutory Notifications where relevant.

5. To ensure that all legal and statutory records are completed and that records concerning the home are displayed – including insurance certificates, registration documents etc.

6. Ensure that there is a record of maintenance issues and relevant actions taken to resolve issues.

7. To be responsible for controlling and monitoring the budget and expenditure of the home in relation to petty cash and service users finances.

8. To ensure that the service users are protected from harm and taking a lead role in Safeguarding matters.

MANAGE AND C0-ORDINATE DAY-TO-DAY ACTIVITIES WITHIN THE SERVICE

1. Ensure that all services are delivered within the framework of Ridgewood’s core values and in line with the organisations policies and procedures.

2. Ensure that services are of a standard which meet and exceed standards set by regulatory bodies, including the National Care Standards, NICE standards, and contractual obligations.

3. Deploy staff in a way that maximises cost efficiency whilst meeting the demands of the people we support.

4. Undertake administrative tasks as required in relation to staff records, management records etc as required.

5. Monitor all financial matters relating to the service in accordance with finance policies and procedures. Contribute to the management of the budget and take corrective action where appropriate.

6. Liaise with external professionals, individuals, and families as required to ensure the needs of the people supported are reviewed regularly and plans developed so that we continue to meet their needs.

7. Ensure effective referral protocols and practices are in place to enable speedy and positive responses are provided to meet new demands.

ENSURE GOOD PRACTICE WITHIN SERVICES

1. Ensure that appropriate person-centred support arrangements are in place for each individual

2. Implement and monitor quality assurance strategies and documents, actively promoting a culture of continuous improvement.

3. Actively promote and support inclusion, ensuring that individuals are supported t participate in community and work opportunities according to their interests and wishes.

4. Provide coaching and mentoring to staff

5. Ensure Health and safety requirements are met within services and comply with health and Safety legislation.

6. Contribute to recording and investigating complaints, compiling reports and taking appropriate action including making changes within the home.

7. Encourage an open and honest culture within the home, support members of the team to make decisions and contribute to positive changes within the service.

8. Implement an effective system for ordering, booking in, disposal and auditing of service user medication

MANAGEMENT OF TEAMS AND INDIVIDUALS

1. Contribute to the recruitment, appointment and induction of staff through effective use of Ridgewood’s Recruitment policy.

2. Manage and support staff in line with Ridgewood’s policies and procedures including supervision, absence management, disciplinary and grievance issues.

3. Ensure that there is an effective system for the organisation of staff including adequate numbers of staff for the service, rotas covering all shifts, managing staff holidays and sickness.

4. Participate in the disciplinary process including suspending staff (where necessary), investigations, holding meetings and making decisions about disciplinary action – including consultation with line manager and HR where necessary.

5. Promote and support effective team working through good communication and regular team meetings.

6. Identify individual and team learning and development needs, planning to meet these needs.

7. Participate in the delivery of training as agreed by the Registered Manager.

TO ESTABLISH AND MAINTAIN EFFECTIVE COMMUNICATION

1. Develop and maintain effective communication systems within the team.

2. Ensure regular team meetings are held

3. Ensure regular service meetings are held

4. Ensure regular planning and reviews are carried out for all individual service users

5. Ensure effective representation and joint working with key agencies, families and individuals.

6. Establish and maintain processes for facilitating new referrals.

7. Promote the organisation in a professional manner.

ACCOUNTABILITIES

1. For ensuring that the service users are treated with dignity and respect in all aspects of their lives

2. Taking person-centred approaches to supporting the service users (when in doubt seek help and advice)

3. Meeting the requirements of Ridgewood’s policies and procedures

4. Meeting the protection of vulnerable adults procedures

5. Following service users care plans

6. Shared accountability for creating shift plans and ensuring that that tasks are delegated. This includes ensuring adequate shift cover for the current shift and providing cover for foreseen shift shortages eg staff sickness

7. For ensuring the accurate and safe administration of service user medication

8. Shared accountability for accurate and informative shift handovers

SERVICE USER SUPPORT

1. To support service users with all aspects of their Care Plan and care guidelines

2. Where appropriate, support service users with their personal care needs (washing, dressing, toileting, dental care etc)

3. Support service users to develop skills to enable them to manage their daily lives

4. Where appropriate, to support service users with food preparation

5. To communicate with service users using all appropriate methods and to actively listen to their views, decisions and choices.

6. Support service users to achieve planned goals and personal outcomes

7. Support service users to be at the centre of any planning about their lives

8. Support service users to become active and valued members of the community

9. Participate in service users holidays as agreed with the Home Manage

10. Support service users to develop problem solving skills

11. Support service users in line with their behavioural guidelines, promoting a Positive Behavioural Support approach

12. Support service users to access leisure, education and employment opportunities in accordance with their wishes and needs

13. Support service users to access the community facilities of their choice

14. Inform the Registered Manager or shift leader of any concerns relating to the health and well-being of the service user

15. Support service users to make complaints or report any concerns

16. Respect service users privacy, property, home, dignity and choice

17. Assist service users to develop and maintain relationships with their family and friends

18. Use emergency services and medical support services where appropriate

19. Use out of hours On-Call support where appropriate

20. To be a Keyworker or Co-Keyworker with an assigned service user.

21. Use emergency services and medical support services where appropriate

22. Participate in out of hours On-Call support where appropriate which includes giving advice and guidance over the phone and attending incidents where relevant

23. To make applications in relation to Deprivation of Liberty Safeguarding and to ensure our care plans are lawful within the meaning of DOL’s.

RECORDING, REPORTING AND ADMINISTRATION

1. To read the communication book, support notes and diary at the beginning of each shift

2. Maintain complete, accurate records - care notes, tick charts, health notes, behavioural records, financial records, communication book notes diary etc at the end of each shift.

3. To assist in the development and implementation of risk assessments

4. To follow the read and Sign processes for all Ridgewood’s documentation

5. To follow Ridgewood’s financial policies and procedures

6. To report any breaches in discipline, performance or conduct by any Ridgewood employee

7. To report any incidences of abuse using Ridgewood’s whistleblowing or vulnerable adults procedures

8. Ensure that the Registered Manager and/or Deputy Manager are given regular updates and to report any concerns, worries or deficits in service provision.

9. Support the registered Manager to maintain the Home by carrying out domestic, maintenance and administrative duties as directed by the Manager in accordance with the current operational, Health and Safety and Maintenance procedures.

TEAM WORKING

1. To work in partnership with service users, staff team members, agencies, families etc as appropriate.

2. Work in a non-aversive, non-abusive manner and promote an open, inclusive culture with both service users and staff.

3. Participate and support the development of team members, as directed by your line manager

4. Support other service users within Ridgewood by carrying out shifts at those services, as requested.

5. Support the registered Manager and the staff team to maintain the home by carrying out shopping, cleaning, w3ashing, menu planning, ironing etc, involving the service users wherever possible.

6. To attend meetings as directed by the registered or Deputy Managers.

7. To follow the shift plan.

EMPLOYEE DEVELOPMENT

1. Receive and complete an agreed induction in the first six weeks of employment

2. Participate in monthly supervisions with your line manager

3. Participate in Ridgewood’s appraisal processes

4. Attend training courses to enhance your skills and knowledge for continuing professional development

5. To complete NVQ training Level 5

6. Actively support the development of team members through mentoring and coaching. Assist with in induction, NVQ’s, completion of Medication assessments etc

ADDITIONAL RESPONSIBILITIES FOR KEYWORKERS AND CO-KEYWORKERS

1. To work closely with the appointed service user to promote person centred approaches in all aspects of their lives, developing a person centred care plan.

2. Provide monthly reports

3. To provide and attend annual service user review meetings. Implement recommendations or actions arising from the meeting – working in conjunction with the service user and other professionals to do so

4. To promote service user attendance at their review meetings

5. Maintain service user administration records, the service users Main and day to day files

6. Carry out risk assessments

7. Assist with the developments of care guidelines

8. Proactively support the service user to manage their health and well being by ensuring that medical reviews and appointments are organised regularly

ADDITIONAL

1. To take responsibility for the health and safety of self and others

2. Any other responsibilities or duties within the reasonable capability and expectations of the role

3. Provide support to other Ridgewood services when requested

4. When carrying out sleep-in duties, you will be required to sleep in the home and may be woken during the course of the sleep-in to assist service users

5. Participate in the On-Call system

6. Work flexibly to meet the needs of the service, carrying out direct support as necessary

7. Deputise for the Registered Manger as required.

WORKING ENVIRONMENT AND POTENTIAL RISKS

1. Working to support adults in a domestic environment and in the community

2. Service users from time to time display challenging behaviour which may be physical and/or verbal and or behavioural in nature. The role may require non-violent crisis intervention procedures such as physical restraint in line with an individuals guidelines from time to time.

3. Implications for COSHH – domestic chemicals and pharmaceuticals

4. Implications for Health and Safety – Food hygiene, fire safety, manual handling, accident prevention

5. The role requires shift work including working occasional night work and sleep-ins

6. The role requires driving service users and staff using company vehicles

This job description is not an exhaustive description – it is a guide and will be subject to review to meet the service / business needs.

Job Types: Full-time, Permanent

Pay: £34,000.00-£45,000.00 per year

Benefits:

  • Company pension
  • Referral programme

Schedule:

  • 10 hour shift
  • 12 hour shift
  • 8 hour shift
  • Day shift
  • Holidays
  • Overtime
  • Weekend availability

Work Location: In person

Reference ID: Registered Manager RCS

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