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Job Post Details

Regional Service Manager - job post

Mitie
2.9 out of 5 stars
Birmingham B2 4QA
Permanent, Full-time
You must create an Indeed account before continuing to the company website to apply

Job details

Job type

  • Permanent
  • Full-time

Location

Birmingham B2 4QA

Full job description

Job Purpose:

The Fire Alarm Regional Service Manager is responsible for the day-to-day leadership and operational delivery of fire alarm maintenance and remedial services in line with BS 5839-1:2025. This includes managing planned preventative maintenance (PPM), addressing backlogs, allocating reactive works, and ensuring remedial actions are completed efficiently. You will also play a key role in recruitment, service improvements, and team performance management.


Key Responsibilities:

Service Delivery & Compliance

  • Ensure all fire alarm systems are serviced and maintained in full compliance with BS 5839-1:2025 and company standards.
  • Oversee execution of PPM schedules, ensuring timely completion and high first-time fix rates.
  • Review and manage service backlog, prioritising safety-critical tasks and ensuring action plans are implemented.
  • Allocate and monitor reactive calls to engineering teams, ensuring SLA adherence and customer satisfaction.
  • Manage and oversee remedial works, including job scoping, scheduling, and follow-up.

Team Management

  • Line manage the Regional Engineering Team to ensure effective service coordination and technician deployment.
  • Conduct regular team meetings, 1-1s, and performance reviews.
  • Identify training needs and support the development of engineers
  • Promote a safety-first, customer-focused culture within the service department.

Operational Improvements

  • Implement continuous improvement initiatives across service delivery operations, enhancing efficiency and quality.
  • Support recruitment activities to strengthen engineering and support teams.
  • Collaborate with senior leadership to refine service strategy and KPIs.
  • Monitor and report on departmental performance against agreed targets.

Customer & Stakeholder Engagement

  • Act as point of escalation for customer issues, ensuring prompt resolution.
  • Provide regular updates and reporting to clients on PPM compliance, outstanding remedials, and service performance.
  • Liaise with project and compliance teams to ensure alignment across business units.

Required Skills & Experience:

  • Proven experience in fire alarm service management or a similar role.
  • Strong working knowledge of BS 5839-1:2025.
  • Technical understanding of fire alarm systems and remedial requirements.
  • Experience managing engineering and service desk teams.
  • Effective communication, organisation, and leadership skills.
  • Competency in service management software and reporting tools.
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