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    • Provide first-line IT support via phone, email and service desk systems.
    • Log, track and resolve support requests while delivering excellent customer service.
    • Providing support and dealing with escalations from other engineers;
    • Providing remote technical support and guiding customers through solutions;
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    • With a unique depth of knowledge and experience in ERP/SaaS solutions, Klipboard has a wide range of clients includes wholesalers, distributors, merchants and…
    • You’ll provide 1st and 2nd line technical support to our business customers, with a particular focus on resolving more complex 2nd line issues.
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    • Provide hands-on support: Attend client sites as required to fulfill proactive maintenance and reactive troubleshooting requirements.
    • 1 years (minimum) of experience in IT support is required for this role;
    • Experienced tech experts to learn from;
    • Opportunities to grow and develop;
    • Patient, approachable and respectful; ability to support colleagues and help with their professional development as well as build strong professional…
    • Providing first and second-line IT support to staff and students.
    • At least one year in a 1st or 2nd line IT support role.
    • Able to pass an enhanced DBS check.
    • The role will also have opportunities to assist in the day to day maintenance of the firm’s IT systems and infrastructure, liaising with suppliers and third…
    • Carrying out onsite customer visits for both scheduled work and reactive support requirements.
    • A role that combines service desk support, customer engagement…
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    • Take ownership of complex 3rd line support tickets, including escalations from 2nd line teams.
    • Deliver a high standard of technical support in line with agreed…
    • You’ll be the first point of contact for customers, providing technical support by phone, live chat and email.
    • IT support: 2 years (required).

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Job Post Details

IT Support Apprentice
QA Ltd
·
3.3
High Street, Paisley PA1 2BE
£19,747 a year
Apprenticeship, Full-time
Apply on company site

Job details

£19,747 a year
Annual leave
Apprenticeship, Full-time
Monday to Friday
High Street, Paisley PA1 2BE

Full job description

Kick-start your IT career with UWS!

Are you passionate about technology and helping people solve problems?

The University of the West of Scotland is looking for a motivated and enthusiastic IT Support Apprentice to join our IT Service Desk team. This is an excellent opportunity to gain hands-on experience while working towards a nationally recognised Digital Helpdesk Support SCQF Level 6 qualification. Following this, you may then have the chance to progress onto do your level 8 qualification and advance further within IT.

As part of our IT team, you'll provide first-line technical support to staff and students, helping to keep the University's digital services running smoothly.

Responsibilities:

  • Provide first-line IT support via phone, email and service desk systems

  • Assist users with Microsoft 365 applications including Teams, Outlook and Office

  • Support the setup and configuration of laptops, desktops and mobile devices

  • Troubleshoot hardware, software and Windows-related issues

  • Log, track and resolve support requests while delivering excellent customer service

  • Create and maintain simple user guides and knowledge base articles

  • Develop skills in digital technologies, networking, cyber security and cloud services

What we're looking for:

  • Passion for IT and technology

  • Strong communication and customer service skills

  • A positive attitude and willingness to learn

  • Good problem-solving abilities

  • Ability to work effectively as part of a team

Working hours: 35 hours per week, Monday to Friday, 8:30am to 4:30pm

Benefits:

  • Dedicated mentoring and support from experienced IT professionals

  • Real-world experience in a large and diverse IT environment

  • Generous annual leave entitlement

  • Access to University staff benefits and employee wellbeing programmes

  • Opportunities for future career progression within IT and Digital Services

Future prospects:

90% of QA apprentices secure permanent employment after completing: this is 20% higher than the national average.

Important information:

This vocational apprenticeship comprehensively supports your specific job role with this particular employer. Throughout your learning journey, you are fully supported by your dedicated QA skills coach and your mentor at work. They ensure you settle in, help you develop all the skills you need to be successful in your job role and pass your assessments, and can provide one to one support.

Starting with insights into your current potential, they plan your growth in a programmatic way, close skills gaps with immersive training and ensure what you learn is applicable to what you do. They talk you through the specifics on the qualifications you gain and how they align in particular to your day to day role.

On completion, as well as the valuable work experience you have gained, you get a nationally recognised qualification at SCQF Level 6.

If you are interested in starting your career and receiving a work based qualification at the same time APPLY NOW!

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