First Line IT Support jobs in Portlethen

Duties:
- To be part of a team that owns key support functions as follows:

Job Overview:
We are seeking a Help Desk Analyst to join our team in Aberdeen. As a Help Desk Analyst, you will be responsible for providing technical support and assistance to our customers and internal users. This is a great opportunity for someone who enjoys troubleshooting and resolving technical issues while providing world class customer service.

• Hardware break fix support and management
• Printer configuration and ongoing management
• Software installation and ongoing management
• Act as a first point of contact via telephone, email or ticket to customer or internal related queries
• To liaise with customers in relation to support queries keeping customers informed
• Work to SLAs, personal KPIs and strategic objectives
• Creating/Updating KB articles
• Management of ServiceNow Ticketing system
• Keep training up to date

Skills:
- Strong knowledge of Windows operating systems
- Proficiency in Microsoft Office Suite (Word, Excel, Outlook)
- Experience using a ticketing system (Remedy, ServiceNow, etc.)
- Technical support experience in a help desk or similar role
- Excellent customer service skills with the ability to communicate technical information effectively

· Must be self-motivated and able to be an effective team player

· Must have pride in delivering the best Service possible

· Enjoy working as part of a team

ServiceNow experience advantageous but not essential
- Knowledge of computer networking concepts and troubleshooting techniques
- Ability to analyze problems and develop solutions

If you are a motivated individual with a passion for technology and helping others, we encourage you to apply for this position. We offer competitive compensation and benefits packages, including opportunities for career growth within our organization.

To apply for this role, please submit your resume and cover letter highlighting your relevant experience and skills.

Job Types: Full-time, Permanent

Pay: From £23,810.00 per year

Benefits:

• Bereavement leave
• Casual dress
• Company events
• Company pension
• Enhanced maternity leave
• Enhanced paternity leave
• Free parking
• Health & wellbeing programme
• Life insurance
• On-site parking

Schedule:

• Day shift
• Holidays
• Monday to Friday

Education:

• GCSE or equivalent (preferred)

Experience:

• Technical support: 1 year (preferred)
• Customer service: 1 year (preferred)

Work Location: In person