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1st–2nd Line IT Support Engineer
Cambrian Connect Ltd
Newport
£13,218 - £14,560 a year
Part-time, Permanent
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Job details

£13,218 - £14,560 a year
Free parking, Casual dress, On-site parking
Part-time, Permanent
Newport

Full job description

Company Overview
Cambrian Connect Ltd is a dynamic Telecom and IT provider delivering business communication, IT Managed services, and Cyber protection to businesses across Wales. We are passionate about empowering our employees and celebrating success, fostering a vibrant and supportive work environment.

Overview
We are seeking an energetic and detail-oriented 1st–2nd Line IT Support Engineer to join our team. In this role, you will deliver essential technical support to our users, troubleshoot hardware and software issues, and ensure smooth IT operations across our organization. Your proactive approach will help maintain high levels of customer satisfaction and operational efficiency.

Duties

  • Provide first- and second-line technical support via help desk tickets, phone, and email, resolving issues promptly and professionally
  • Troubleshoot hardware problems related to computers, servers, networking equipment, and peripherals
  • Manage the Microsoft 365 tenant including, Entra, Intune, and security.
  • Assist users with software issues including Microsoft 365 and operating systems (Windows, macOS, Linux),
  • Manage user accounts and permissions within Microsoft 365 and handle password resets or account lockouts
  • Support network connectivity issues involving LAN, VPN, DNS, TCP/IP protocols, firewalls, and switches
  • Maintain documentation of support activities using ticketing systems like Jira or BMC Remedy
  • Escalate complex problems to senior technical teams when necessary while ensuring clear communication with end-users

Skills

  • Experience with Microsoft 365 management and user account administration
  • Strong understanding of computer networking concepts including TCP/IP, DNS, LAN, VPNs, firewalls, and TCP protocols
  • Proficiency in desktop support for Windows (including Windows Server environments) and macOS operating systems
  • Knowledge of software troubleshooting techniques for common enterprise applications and hardware devices
  • Excellent communication skills with a customer-focused attitude to deliver clear technical guidance
  • Ability to analyze technical issues quickly and develop effective solutions in a fast-paced environment

Pay: £13,218.00-£14,560.00 per year

Benefits:

  • Casual dress
  • Free parking
  • On-site parking

Work Location: In person

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