First Line Support jobs in Essex

We have an exciting opportunity for an IT Support Analyst to join our team delivering design, engineering, and manufacturing solutions for some of the world’s most exclusive and ultra-premium car programmes.

The role of IT Support Analyst, reporting to the IT Manager, will be responsible for supporting and maintaining TECNIQ’s IT infrastructure and business systems. You will play a key role in ensuring the reliability and performance of critical platforms across the organisation, supporting engineering, manufacturing, and office-based teams.

If you have a passion for technology and enjoy working in a fast-paced, high-performance environment supporting cutting-edge engineering systems, then this is the job for you!

About TECNIQ

TECNIQ are a creative, technology-driven design, engineering, and manufacturing business.

We develop and produce vehicle body structures and interior trim for the ultra-exclusive, ultra-high-value automotive sector. We are partners on premium, low-volume programmes for luxury global automotive brands such as Mercedes-AMG, McLaren, Ford GT, Aston Martin, Pininfarina, Gordon Murray and many more on such vehicles as, amongst others, the Mercedes AMG-ONE, Pininfarina’s Battista and Aston Martin’s Valkyrie Pro.

We deliver all aspects of design, engineering, testing and manufacture from a single facility. This vertical integration represents considerable supply chain benefits to our customers and a broad working environment for our teams.

In addition, we deliver full vehicle development, including chassis and powertrain, to high net-worth heritage racers via our heritage racing division, ADP Classic Racing. We restore and rebuild high-end classic racing cars, prepare drivers, manage a programme of touring and racing, and provide full event support.

Roles and Responsibilities

The role holder will

• Provide first- and second-line IT support across the business
• Support and maintain networking infrastructure, including switches, access points, and firewalls
• Support business-critical systems including 3DEXPERIENCE PLM, CATIA V5, and Progress Plus MRP system
• Troubleshoot hardware, software, and network issues across engineering and office environments
• Install, configure, and maintain desktops, laptops, printers, and mobile devices
• Manage user accounts, permissions, and access control
• Monitor system performance and proactively identify issues
• Work closely with engineering and manufacturing teams to support specialised applications
• Liaise with third-party vendors and service providers where required
• Document processes, configurations, and solutions
• Contribute to IT improvement projects and system upgrades

Skills Required

The role holder will…

• Possess a strong understanding of IT support fundamentals (hardware, software, networking)
• Have experience supporting network environments.
• Be familiar with engineering software environments, particularly CATIA V5 and PLM systems
• Have experience supporting MRP systems.
• Have a keen eye for detail and a methodical approach to troubleshooting
• Be an effective and motivated team player, able to work both collaboratively and independently
• Possess a flexible approach and adapt to changing business needs
• Have strong communication and interpersonal skills
• Maintain a professional, proactive, and helpful attitude
• Be able to remain calm under pressure in a fast-paced environment

Experience

• Minimum of 2–3 years’ experience in an IT support role
• Experience working in a manufacturing or engineering environment is desirable
• Relevant IT qualifications or certifications preferred

Salary

Competitive salary, subject to skills and experience. £35,000

Additional Information

Working Hours

Monday to Friday (standard business hours, 40 hours per week)

8:00 – 16:30

Overtime

Overtime may be available depending on business requirements

Parking

Free onsite parking

Join TECNIQ and help support the technology behind some of the world’s most advanced automotive programmes.

Work Location: In person